BBB Business Review

Text Sizesmall medium large
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are you...?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Prestige Auto Works

Phone: (916) 422-5522 5681 Franklin Blvd Ste C, Sacramento, CA 95824 http://www.sacprestigeautoworks.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Welcome to Prestige Auto Works of Sacramento. We are a full service, automotive repair and maintenance shop serving the Sacramento area with decades of consistent and friendly service. We specialize in diagnostics and are equipped to handle special service for BMW, Mercedes-Benz and Chevrolet.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Prestige Auto Works meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Prestige Auto Works include:

  • Length of time business has been operating
  • Response to 5 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

5 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 5

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Prestige Auto Works
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 07, 2009 Business started: 04/01/2009 in CA Business started locally: 04/01/2009 Business incorporated 01/01/2014 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 258101.

Type of Entity

Corporation

Business Management
Ms. Stephanie Dillon, Service Writer Mr. Andre Kamel, Manager
Contact Information
Customer Contact: Mr. Andre Kamel, Manager
Business Category

Auto Repair & Service Auto Repairing - Foreign Auto Smog Inspection Auto Repair - Steering & Suspension Auto Repair - Shocks Auto Repair - Tune-Up Auto Repair - Power Steering Auto Repair - Maintenance Auto Air Conditioning Auto Inspection Stations

Hours of Operation
M: 8:00 AM - 5:00 AM
T: 8:00 AM - 5:00 AM
W: 8:00 AM - 5:00 AM
Th: 8:00 AM - 5:00 AM
F: 8:00 AM - 5:00 AM
S: 8:00 AM - 5:00 AM
Method(s) of Payment
Major credit cards, Debit and Cash
Refund and Exchange Policy
12,000 mile or one year warranty on parts and labor.
Service Area
Sacramento County
Products & Services

ASE master technician, BMW and Volvo Certified, SMOG test and repair certified. ACDelco.

Industry Tips
Auto Repair - Road Signs of Good Business
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.