BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Precision Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Precision Automotive include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. James Halsne, President
Auto Repair & Service Auto Smog Inspection Brake Service Engines - Rebuild & Exchange Mufflers & Exhaust Systems Transmissions - Automobile Auto Services - Oil & Lube Fuel Injection Equipment
Alternate Business NamesHalsne Enterprises, Inc.
Products & Services
Precision Automotive specializes in auto repair, brake & smog services.
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- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
BBB Complaint Process
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BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I am writing in regards to my recent dealings with precision automotive. I was referred by several different repair shops who could not work on my vehicles carburetor in order for it to pass smog. I provided them with a written list of things that needed to be fixed in order for my van to pass smog. I was given a quote of $1,121.24., which I approved and agreed to. The day I paid the balance and picked up my van I was told my van had passed smog and that is was in good enough condition to go anywhere I wanted to. I specifically remember a remark about my van's engine being almost restored to new. Within half a mile from the shop I noticed my van was surging and I called the office and was told to bring my van back in to the shop. They were very busy and it was almost 5 pm. So I was told to bring my van back the next day. One of the workers drove my van around the block and parked it and then gave me a paper stating I needed a new carburetor and quoted a price of $705.41. for work that they listed was included in the 1,321.24 estimate. I started to complaint and the owners offered to drop the price from 705.41 to $570.00 I declined-When I returned to the shop with my male companion the owner offered to drop the price again from $570.-- to $241.00 it was then that I know I had been scammed and declined his services to fix what he should have already fixed. I am very dissatisfied and this experience has lead me here.
Desired Settlement: I'd appreciate it if this be investigated. In hopes that I be acknowledged and fairly compensated for my loss. If catalytic converter is bad the carburetor should have looked at and worked on at the same time! I need help!
Business Response: The customer came in for smog system repairs that had failed at another shop. Checked system and found base timing was incorrect. Reinstalled pcv vacuum hose, reconnected TAC hot air tube system. Replaced plugged air filter and pcv valve. Found ignition wires were crossed at #4 and #8 cylinders. Had a bad surge at idle caused by a defective egr valve. Repaired the fuel evaporative system for a leak. Found catalyst was defective due to poor running conditions and replaced catalyst. Adjusted carburetor best possible due to internal wear and was able to get mixture within specifications. After repairs and smog test were complete, we found the carburetor has internal wear and offered to repair the carburetor at a discounted price. Customer refused additional repairs at that time.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved