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BBB Accredited Business since

Precision Auto Care

Phone: (530) 661-0370 274 West Main St., Woodland, CA 95695 http://www.precautocare.com/



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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Precision Auto Care meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Precision Auto Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Precision Auto Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 02, 1993 Business started: 03/01/1989 in CA Business started locally: 03/01/1989
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210
The number is 145741.

Type of Entity

Sole Proprietorship

Business Management
Mr. Mike Bailey, Owner
Contact Information
Principal: Mr. Mike Bailey, Owner
Business Category

Auto Repair & Service

Products & Services

This company offers Auto Repair services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/17/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I took my 2004 Nissan Altima to Precision Auto Care to tell me why my care had the "service engine soon" light on. While the care was in their hands the transmission broke

Desired Settlement: pay for the damages done to my car

Business Response: Business' Initial Response
Contact Name and Title: Michael ****** (owner) Contact Phone: XXX XXX XXXX Contact Email: *****@sbcglobal.net On 1/18/2013 Mr. ****** brought his 2004 Nissan Altima in for a check engine lamp diagnostic. My technician diagnosed the problem as a leaking cylinder head gasket casing a misfire code to be set. As he backed out of his stall and went to move the vehicle forward the transmission failed. We cannot assume responsibility for this event. There was no way the technician could know this would happen. Please read the bottom paragraph of the work order the customer signed. Thank you, ****** ******

Consumer's Final Response
I do not accept the company's response. I was not there when the transmission blew, and was only told by one of the mechanics that there was a loud boom. I understand that they are mentioning that this could have happened at any time, it just seems unrealistic that the moment the car got touched by a mechanic the transmission went bad. They are clearly responsible for their mistake. The $89.00 they want to refund back is a joke. The cost to fix their mistake is going to cost me more than $3000, which I should not be responsible for. Now the car is sitting at home, and I have no transportation to get to and from school. The waiver that I signed mentioned that the company was not responsible for lost or stolen items while in their care. Regardless, they are responsible!!!

Business' Final Response
Precision Auto Care in no way had anything to do with the transmission failing. This would have occurred with whoever was driving the vehicle. In addition you signed a waiver when you signed the repair order that says we are not responsible for consequential damages while in our care. I will however refund your diagnostic fee as a jester of good faith. ****** ******