This Business is not BBB accredited
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Meineke Car Care Center include:
- Failure to respond to 1 complaint(s) filed against business
- Failure to have a required competency license
Factors that raised the rating for Meineke Car Care Center include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 261264. BBB confirmed that Meineke Car Care Center had not obtained a necessary license from CA Bureau of Auto Repair- BAR.
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Mario Padilla, Manager
Auto Repair & Service Auto Repair - Steering & Suspension Auto Repair - Maintenance Brake Service Tire Repair Auto Services - Oil & Lube Auto Air Conditioning
Alternate Business NamesThe Hungerford Group, LLC
Products & Services
Meineke Car Care Center specializes in auto full auto repair services.
Industry TipsAuto Repair - Road Signs of Good Business
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
326 West Grant Line Road
Tracy, CA 95376 Directions
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Additional Phone Numbers
- (209) 879-9030 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: MEINEKE DIDN'T DO A DIAGNOSTIC CHECK BEFORE DOING WORK, THEIR SUPOSED REPAIRS CAUSED MORE DAMAGE TO CAR, CAR STILL NOT FIXED NOT RUNNIN, IN RENT A CAR ON 12/1/12, I CALLED MEINEKE CARE CARE CNTR @ 326 GRANT LINE RD IN TRACY, SPOKW WITH A ******. I EXPLAINED TO HIM THAT MY CAR(2000 HONDA ACCORD, LX-4 CYLINDER) WAS OVER HEATING, WATER WAS LEAKING FROM UNDER CAR, I TOLD HIM THAT IT DIDN'T LOOK LIKE IT WAS COMING FROM RADIATOR(JUST BROUGHT NEW RADIATOR 8/2012), BUT THAT I THINK ITS THE WATER PUMP, I WASN'T SURE. I SAID , I'M TOLD BY HONDA(SERVICE DPT) THAT THE WATER PUMP AND TIMING CHAIN ARE IN THE SAME HOUSING AND THAT IF I GET ONE REPLACED , I SHOULD DO BOTH AT THE SAME TIME. MEINEKE HAS A COUPON IN THE PENNY SAVER FOR FREE TIMING CHAIN (CUSTOMER PAYS FOR LABOR.) IS THIS SOMETHING YOU CAN DO? IF SO, HOW MUCH WOULD YOU CHARGE? ****** SAID,"YES WE CAN DO IT, HE CALCULATED AND SAID FOR $450.00. I SAID DOES THAT INCLUDE NEW SERPENTINE BELTS(FAN & POWER STEERING)? HE SAID THAT'S EXTRA, BUT WE'LL THROW THOSE IN. I SAID OK, HOW LONG WILL TI TAKE? HE SAID ABOUT (4HRS). I SAID OK, I'LL BE THERE IN ABOUT (30-MINUTES) I BROUGHT MY CAR TO HIM. I ASKED HIM IF HE WOULD CHECK TO MAKE SURE WHAT WAS WRONG? HE SAID YES. HE GAVE ME AN ESTIMATE (INVOICE#XXXXXX):TIMIMG BELT-$47.14, BALANCE SHAFT BELT-$35.61, COOLANT-$14.99, SERPENTINE BELT-&28.10 & $23.99, SHOP LABOR-$297.50, WATER PUMP-&74.78=$529.61 ( DISCOUNT = TO = $450.32) I SAID OK, CALL ME WITH YOUR FINDINGS. HE SAID OK.THEY PROVIDED SHUTTLE SERVICE BCK HOME.THAT WAS AROUND 10:30AM-12/1/12. SOME 3-4 HOURS WENT BY AND I NEVER RECEIVED A PHONE CALL. I CALLED FOR STATUS, TALKED WITH ****** HE SAID "WE'RE ALMOST FINISH WITH YOUR CAR. I SAID ALMOST FINISH, WHAT DID YOU FIND? I THOUGHT YOU WE'RE GOING TO CALL ME BACK FIRST WITH YOUR FINDINGS BEFORE YOU STARTED REPAIRS? HE SAID, WELL IT IS YOUR WATER PUMP AND WE REPLACED THAT, A NEW TIMING CHAIN, BOTH YOUR BELTS, AND NEW COOLANT." I SAID YOU SHOULD HAVE CALLED ME FIRST. HE SAID WELL WE'VE ALMOST GOT IT ALL BACK TOGETHER. I SAID, IT SHOULDN'T HAVE BEEN. SO SINCE YOUR ALMOST DONE, AS LONG AS EVERYTHING IS DONE RIGHT OK. ****** SAID WE WILL CALL YOU BACK WHEN WE'RE DONE TO COME AND PICK YOU UP. I TOLD HIM ITS ALREADY 4:00PM, HE SAID IT'LL JUST BE A BIT LONGER. 30 MINUTES LATER, ******(OWNER CALLED) SAID CAR WAS DONE AND PICKED ME UP. GOT TO SHOP, I STILL HAD TO WAIT ANOTHER (1HR) THEY SAID THAT MY VALVE COVER WAS WARPED AND POURING OUT OIL. I SAID MY VALVE COVER NEVER LEAKED. THEY FINALLY SAID THEY WERE DONE. I PAID BILL($450.00-INVOICE#XXXXXX, RECEIPT#XXXXXX.) I LEFT, PICKED UP MY FAMILY AND HEADED ON VASCO RD TOWARDS BRENTWOOD AND THE PLANEL LIGHTS CAME ON AND CAR CUT OFF. MY FAMILY AND I WERE STUCK IN THE MIDDLE OF VASCO RD IN THE PIT DARK AND IT WAS STORMING RAINING FOR ALMOST 2 HRS WAITING FOR A TOW TRUCK. I PULLED TO THE SIDE , OPENED THE HOOD AND SAW BOTH BELTS HAD COME TOTALLY OFF. I HAD TO PAY &80.00 FOR THE TOWING. I CALLED AND LEFT NUMEROUS MESSAGE AT MEINEKE EXPLAING WHAT HAPPENED. I HAD TO MISS WORK ON MONDAY-12/3/12 BECAUSE THAT'S MY ONLY TRANSPORTATION. AT FIRST, MEINEKE SEEMED TO DO WHAT WAS RIGHT. I CALLED EXPLAINED WHAT HAPPENED, THEY SENT TOW TRUCK, TOWED CAR BCK TO THEIR SHOP, WHN THEIR MECHANIC TOOK OFF THE BOTTM PLASTIC GUARD THE WHOLE PULLEY FELL OFF.I SAID, ME AND MY FAMILY COULD HAVE BEEN KILLED OUT THERE. ****** SAID WE'LL FIX. HE CAME BACK AND SAID PARTS WON'T BE IN UNTIL NEXT DAY. I SAID I CAN'T MISS ANYMORE WORK, I NEED TO BE REIMBURST FOR DAY MISSED,RENT-A-CAR. HE WROTE-$100 CHECK FOR RENT-A-CAR. NEXT DAY I PICKED UP CAR, ASK IF FIXED, HE SAID YES ,BUT YOUR RADIATOR HAS A SEEM LEAK. I SAID YOU NEVER SAID THAT, WHY DIDN'T YOU TELL ME WHEN YOU FIRST DID WORK. HE SAID THEY WERE DOING ME A FAVOR TO DO THE PRESSURE CHECK NOW,DIDN'T HAVE TO DO IT ALL. WHEN I STARTED UP CAR TURNED WHEEL, I HEARD A LOUD SCRECHING NOISE WHEN I TURNED WHEEL, AND HEATER NOW IS NOT WORKING. I TLD ******, HE GOT MAD AND SAID NOT FIXING. I DROVE TO GAS STATION AND CAR OVERHEATED AGAIN. ****** WAS GONE. I HAD TO RE-RENT CAR. CALLED NEXT DAY, OWNER REFUSED TO FIX. CAR NOT RUNNING, IN RENT-A-CAR.
Desired Settlement: I WANT THE INTIAL $450.00 REFUNDED , PLUS THE COST OF THE RENT-A-CAR THUS FAR $189.00(WK) SINCE 12/03/12. ALSO, THE DAYS MISSED AT WORK AND TIME I HAD TO TAKE OFF FROM WORK TO GET RENT-A-CAR,ETC. AND THE PAIN AND SUFFERING THIS HAS COSTED ME AND MY FMAILY. MY FAMILY IS LITERALLY SACARED TO GET BACK IN CAR BECAUSE THEY DON'T TRUST THAT THE CAR WON'T BREAK DOWN AGAIN. FUTHERMORE, I DON'T TRUST MEINEKE SHOP TO TOUCH MY CAR AGAIN. THEY HAVE EITHER DELIBERATELY DAMAGEED MY CAR OR, BY THEIR GROSS NELEGENCE HAVE DAMAGED MY CAR. THANK YOU!
Problems with Product/Service
Read Complaint Details
Complaint: my car run perfect zi took It to meineke in Tracy Ca to replace the timing belt they meineke causeed more Damage in my car. My car ran perfect I took it to the meineke on 326 west grant line Rd. ca to change the timing belt on my car they cause more Damge in my car each time I go to them they make me to pay more mony for the damage they made in my Car I took my car back to them 2 times to let them know that the car does not run normel and the engine does not sound normel on 07/05/2012 while I was driving my car with my family It stoped in the middle of the road after almost 2 weeks of since they chancged the timing belt they admmit that the job Thay did failed and the timing belt came off after all these funny engine sound but they want me to pay the anther $260.00 with out any waranty they talk to me prtty agrassive way. they sound like wants to picka fight with me . for these reason I call Tracy police deportment to meet me in meineke car Care center to pick up my Car after paying them $127.00 again without any waranty the reason I want the plice offecer to be there while I pick up my car the manager named ****** ****** talk to me very madly and agrassively he dose not seem friendly at all he told me that he dose not want hear from me any more he h.as very poor and scary customer service towerd me
Desired Settlement: Since my car not sound like before not run like before and meineke has no warany over there work and I lost 2.5 work Because of keeping my car in ther shop the secon time from 07/05/2012 to 07/10/2012 I want my full mony back.
Business' Initial Response