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Northeast California
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BBB Accredited Business since

H & S Automotive

Phone: (530) 742-1212 Fax: (530) 749-6519 View Additional Phone Numbers 5 E 12th St, Marysville, CA 95901 View Additional Email Addresses

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that H & S Automotive meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H & S Automotive include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on H & S Automotive
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 21, 1994 Business started: 01/01/1992 Business started locally: 01/01/1992
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 243539.

Type of Entity

Sole Proprietorship

Business Management
Mr. Paul Holck, Owner Ms. Chantael Hamilton, HR Manager
Contact Information
Principal: Mr. Paul Holck, Owner
Business Category

Auto Repair & Service

Products & Services

H & S Automotive specializes in full auto repair and smog services.

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations

  • 5 E 12th St

    Marysville, CA 95901 (530) 742-1212 (530) 742-2546 (530) 749-6518


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

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Additional Phone Numbers

  • (530) 742-2546(Phone)
  • (530) 749-6518(Phone)

Additional Email Addresses

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Complaint Detail(s)

2/20/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: I left my vehicle at H&S Automotive shop to have my air conditioning fixed on 6/27 in working order when picked up all electrical was not working. I dropped my vehicle off on 6/27 to have A/C fixed. On 6/29 they called me saying needed to change the evaporator I told them OK fix it. They called me on 7/13 saying my vehicle was finished.Went to pick it up.The Transmission was not shifting,radio was not working ,light,s also they stated I had transmission problem so took to Tranmission shop. They checked out tranmission and stated it was fine. H&S did something wrong..On 7/17 returned Vehicle back to H&S to have them fix what was wrong.On 7/18 they called me to get my vechicle with repairs incompleted they stated they were not gonna fix my vehicle..I asked tranmission shop if could drive to electrical shop to check it out on 7/18..Took to Electrical shop and on 7/19 they called me and said my truck was finished it was electrical in the dash behind glove box.H&S had to pull the dash off to install evaporator.While it was in H&S hand,s thing's were stolen out of my vehicle.Along with my gas and gas cap was missing when picked up.It took 2 1/2 weeks to do my A/C when told it was only 8 hour job as stated before I took it in..So in mean time I was without vehicle for atleast 3 1/2 week,s

Desired Settlement: I'am seeking the cost of my repair,s from the Transmission Shop and Electricla shop and replacement of stolen Item's from my Vechicle as there was a radiator in vehicle and full tank of gas the value of $700.00

Business Response: Business' Initial Response
Contact Name and Title: Duaine Ericksen/Tech Contact Phone: XXX-XXX-XXXX Contact Email: ***** I am writing in regard to Mr ******'s complaint. We infact did service his vehicle here at H&S. He brought his vehicle in for an a/c service in which we needed to change, compressor, condenser, reciever dryer, orifice tube, and a/c lines. While servicing the vehicle we found that the evaporator was bad. We called Mr. ****** and he stated to fix it. I informed him that as busy as we are it would take a few days to do because we had to pull the dashboard. It did take more time than expected. When it was completed the customer picked it up and left. He returned stating that the transmission wasn't shifting properly and the radiator that was in the bed was stolen. Nobody at this facility remembers a radiator in the bed, but we offered to give him a new radiator that we had stored. He got mad and yelled at me to fix his truck. He was yelling at me to clean his windshield and clean the inside of the truck. I informed him that we are not a detail shop. He said he wanted his truck back on Friday, then as he was leaving he snapped and said "no I expect it back tomorrow!" I began by pulling out the instrument cluster to check it, I cleaned the connection and reinstalled it. I had to help on another vehicle. The customer's wife pulled up and asked if the truck was done. I told her not yet I was working on it when I had to help on another vehicle plus I told her that I stepped away to get refreshed to work on it again, she got mad and started yelling at me to get the truck done and that her husband is getting mad. She also informed me that she has been watching us from across the street and that we were incompetent. She left. 10 minutes later Mr. ****** pulled up in his big rig with trailer. He approached me and asked if the truck was done? I asked him if he talked to his wife? He just got irate and started verbally abusing me about not getting the truck done and started yelling at me about not washing windows or cleaning the inside. I asked him to not yell at me, I was not yelling at him. He continued to be irate with me. I told him that I did not appreciate his wife and him coming in to jump me about the truck, and he didn't care. He brought up the fact that the radiator was stolen, I told him again that we would give him another radiator, he just got mad again and stormed away. I talked to ****** ****** about what just happened he informed me that if the customer was beligerant and verbally abusive to give the keys back to the customer and have him leave. I called Mr. ****** and informed him of what ****** said and he again got mad and said "ok, so are you paying the bill, I told him no." He stated then we will see you in court.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I'am writing in response to the letter...I ******* did not state to no one that I sit at prime time pizza as the place is closed down and I di not state I was watching them from there ..I do not know where they got that information..I only stopped by the business 2 times when they had truck..First time was with ****** and my grandaughter as ****** was inside paying ****** for fixing truck before we found out it was not working..I di go into the office with my grandaughter to inform ****** that radiator was not in truck..Yes I did have another person in my Vechicle when I stopped by business (coworker)as we had just got off work and Yes I stated I had to go pick up granddaughter at that time..I stated I had granddaughter with me when I took ****** down to get truck the 1ST time before I stopped by with my coworker as she will state for me that we had to go pick granddaughter up..As for parking at Primetime I would like the person who states they see me tell me what kind of car I drive to be parked there at Primetime we only have 2 car's and one was not working it was one they had..Thank you I just hope the lies and such would stop and resolve this..

Business' Final Response
I am writing in repsonse to *******'s response. She did infact state to me that she was sitting across the street at Primetime Pizza watching us while we were not working on the truck at the time. I also don't feel that I should tell who saw ******* sitting at Primetime, becuase of his privacy should be kept. When we talked Dennis and I both told ****** that we have radiators upstairs and no I didn't stop ****** from talking, because he is my superior, and two I was agreeing with him about giving a radiator to Mr. ******. I feel now that words are being twisted in hopes to get this matter resolved in the favor of the customer. As far as the sign, of course ****** would not see it if she did not come in the office but Mr. ****** did come in the office and it is posted on the wall clearly. IT is in big red letters so it stands out. As far as who was in the vehicle at the time she was here, she did have another person inside, could be a co worker, but she states that she was with a co worker then going to pick up grand daughter, but she states that she had her grandaughter in the vehicle at that time, so I am confused is she had her grand daughter inside? but anyway, as I stated, I felt that if I wasn't being verbally abused and yelled at, things might be a little different. We are not taking responsiblity to repair any other problems. We did what we stated we were authorized to repair and that it was completed.