This Business is not BBB accredited
Guido's Auto Precision
Phone: (530) 891-8313 135 W 8th Ave, Chico, CA 95926
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Over 90 years combined experience, extensive factory training, hare work, and honesty have enabled Guido's Auto Precision to provide the best independent European and Asian auto mobile service in Northern California since 1982.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Guido's Auto Precision include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMs. Debra Barbero, Owner Mr. Guido Barbero, Owner Mr. Daniel Oliveras, Service Manager
Auto Repair & Service
Refund and Exchange Policy12,000 miles or one year warranty on all work and new parts.
Service AreaNorthern California
Products & Services
We have a full range of complete, professional, personalized services for your import automobile.
THIS LOCATION IS NOT BBB ACCREDITED
135 W 8th Ave
Chico, CA 95926 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: Misdiagnosed the problem in my car, then performed an unnecessary repair which was botched, leaving my car in worse condition than when it arrived. My second job was to change the oil pan gasket -- a fairly complicated job involving removal of the cross support on the suspension in order to access the oil pan. When it was done, I checked the oil pan. No leaks, but a few screws were loose on the attachment to the chassis. Future leaks in the making. I tightened them myself so I know they were loose. Next, I noticed that, since my first trip in, a clink had developed in the steering column. WTF? Where did this come from? Never had trouble with steering. I took it back, and they reported they couldn't find anything in the steering column, but that the "shear bolts which hold up the steering column" inside the cab were "loose," thereby causing the clink. ****** told me it wasn't really a necessary repair, but that they could do it for a couple hundred bucks. I stated I knew nothing about steering or "shear bolts" but asked him if it would fix the clink. He assured me it would. A couple days and a couple hundred dollars later, including rental car fees, I picked up the car, and it still was making the clink in exactly the same way. I brought the car in, and ****** the office guy assured me it was all fine, nothing was wrong, stooping down to bang on a bunch of stuff when I was skeptical. I drove off. Not only did the clink stay, it got worse, and then I noticed my steering lock didn't work properly -- it was loose and the lock wouldn't engage right. All of the plastic panels on my dash near the steering wheel were tweaky -- they were askew and there was a loud vibration sound when I drove.I took the car to ******** Volvo and ************ Volvo repair to diagnose the clink -- both places noted the rack and pinion, and ******** added that the U-joints were loose. Nothing about the shear bolts on the steering wheel in the cab. They wouldn't touch that issue with a 10 foot pole -- neither would look at it, because it was ******'s job and they didn't want to be implicated in it. ***** over at ******** Volvo also reported that he had found that the nuts securing the suspension cross support were LOOSE -- by two full turns of a ratchet wrench!!! Those mofos at Guidos had intentionally left the cross support nuts loose after the oil pan job in order to create noise in the suspension to justify more work!!!I went to four different Volvo 240 manuals. Not surprising, the shear bolts are related only to the steering lock PERIOD. There is nothing in the manuals even suggesting that the shear bolts could ever cause a clink on the steering column. These idiots not only did an unnecessary repair, but they botched it, so that now my steering lock didn't work right. Clinks in the steering column, according to all the manuals, was a suspension issue, or remotely, could possibly point to the u-joints. ************ had told me that in 30 years of fixing Volvos, he has never once had to even look at the steering system inside the cab -- he says they are just too well made, that they don't malfunction. So I went back to ******'s -- since I didn't complain of problems with the steering lock, why did they "fix" it? Why didn't they catch the clink down at the u-joints and rack and pinion? I spoke with ****** directly. First, he denied there was a problem. He said it was fine. I shook the steering wheel -- it was loose in the locked position and was jarring all the panels. That's fixed? I asked. I said I wanted it tight, the way it was before. He told me he could replace the shear bolts the same way he had installed them, but that wouldn't fix it -- there was no problem in his mind. I gave him a procedure protocol I had downloaded from ALLDATA, asking for a job done right. He refused, became defensive, rude, mean, yelling at me and finally telling me to go away, he didn't want my business. He said he could take on the suspension and u-joints problem --of course, more $$$--but that he was firm on the steering. I gave him a chance to fix his botched job and he refused, told me to take him to court.
Desired Settlement: I would like a refund of fee for diagnostics and for services performed on the shear bolts. I would also like a refund for the cost of having someone else fix the steering lock, as I offered to let ****** do it himself -- to fix it according to standard protocol -- and he declined, saying he would do it according to his own protocol instead (which I declined, since his protocol had ruined my steering lock). The list of these items (Minus future repair of the steering lock, which is tbd) is: Invoice XXXXXXX Diagnose steering pull and clink in the amount of $70.50 Invoice XXXXXXX Diagnose clink $47, check alignment (car was not aligned when driven out of shop -- reported this to shop) $47, drill out shear bolts and replace with standard bolts (not a standard repair for the problem of the clink) $188 Total: $352.50 Estimated expenses related to repair of the misdiagnosed shear bolt repair which did not fix the original problem: $500 I would also like a letter of apology for the rude and aggressive behavior shown to me by ******, ****** and ******.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.