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Guido's Auto Precision

Phone: (530) 891-8313 135 W 8th Ave, Chico, CA 95926 http://www.guidosauto.com

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Description

Over 90 years combined experience, extensive factory training, hare work, and honesty have enabled Guido's Auto Precision to provide the best independent European and Asian auto mobile service in Northern California since 1982.

BBB Accreditation

This business is not BBB accredited.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Guido's Auto Precision include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Guido's Auto Precision
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: January 05, 2004 Business started: 02/03/1982 Business started locally: 02/03/1982
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Sole Proprietorship

Business Management
Ms. Debra Barbero, Owner Mr. Guido Barbero, Owner Mr. Daniel Oliveras, Service Manager
Contact Information
Principal: Ms. Debra Barbero, Owner
Customer Contact: Mr. Daniel Oliveras, Service Manager
Business Category

Auto Repair & Service

Refund and Exchange Policy
12,000 miles or one year warranty on all work and new parts.
Service Area
Northern California
Products & Services

We have a full range of complete, professional, personalized services for your import automobile.


Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    135 W 8th Ave

    Chico, CA 95926

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Complaint Detail(s)

12/24/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Misdiagnosed the problem in my car, then performed an unnecessary repair which was botched, leaving my car in worse condition than when it arrived. My second job was to change the oil pan gasket -- a fairly complicated job involving removal of the cross support on the suspension in order to access the oil pan. When it was done, I checked the oil pan. No leaks, but a few screws were loose on the attachment to the chassis. Future leaks in the making. I tightened them myself so I know they were loose. Next, I noticed that, since my first trip in, a clink had developed in the steering column. WTF? Where did this come from? Never had trouble with steering. I took it back, and they reported they couldn't find anything in the steering column, but that the "shear bolts which hold up the steering column" inside the cab were "loose," thereby causing the clink. ****** told me it wasn't really a necessary repair, but that they could do it for a couple hundred bucks. I stated I knew nothing about steering or "shear bolts" but asked him if it would fix the clink. He assured me it would. A couple days and a couple hundred dollars later, including rental car fees, I picked up the car, and it still was making the clink in exactly the same way. I brought the car in, and ****** the office guy assured me it was all fine, nothing was wrong, stooping down to bang on a bunch of stuff when I was skeptical. I drove off. Not only did the clink stay, it got worse, and then I noticed my steering lock didn't work properly -- it was loose and the lock wouldn't engage right. All of the plastic panels on my dash near the steering wheel were tweaky -- they were askew and there was a loud vibration sound when I drove.I took the car to ******** Volvo and ************ Volvo repair to diagnose the clink -- both places noted the rack and pinion, and ******** added that the U-joints were loose. Nothing about the shear bolts on the steering wheel in the cab. They wouldn't touch that issue with a 10 foot pole -- neither would look at it, because it was ******'s job and they didn't want to be implicated in it. ***** over at ******** Volvo also reported that he had found that the nuts securing the suspension cross support were LOOSE -- by two full turns of a ratchet wrench!!! Those mofos at Guidos had intentionally left the cross support nuts loose after the oil pan job in order to create noise in the suspension to justify more work!!!I went to four different Volvo 240 manuals. Not surprising, the shear bolts are related only to the steering lock PERIOD. There is nothing in the manuals even suggesting that the shear bolts could ever cause a clink on the steering column. These idiots not only did an unnecessary repair, but they botched it, so that now my steering lock didn't work right. Clinks in the steering column, according to all the manuals, was a suspension issue, or remotely, could possibly point to the u-joints. ************ had told me that in 30 years of fixing Volvos, he has never once had to even look at the steering system inside the cab -- he says they are just too well made, that they don't malfunction. So I went back to ******'s -- since I didn't complain of problems with the steering lock, why did they "fix" it? Why didn't they catch the clink down at the u-joints and rack and pinion? I spoke with ****** directly. First, he denied there was a problem. He said it was fine. I shook the steering wheel -- it was loose in the locked position and was jarring all the panels. That's fixed? I asked. I said I wanted it tight, the way it was before. He told me he could replace the shear bolts the same way he had installed them, but that wouldn't fix it -- there was no problem in his mind. I gave him a procedure protocol I had downloaded from ALLDATA, asking for a job done right. He refused, became defensive, rude, mean, yelling at me and finally telling me to go away, he didn't want my business. He said he could take on the suspension and u-joints problem --of course, more $$$--but that he was firm on the steering. I gave him a chance to fix his botched job and he refused, told me to take him to court.

Desired Settlement: I would like a refund of fee for diagnostics and for services performed on the shear bolts. I would also like a refund for the cost of having someone else fix the steering lock, as I offered to let ****** do it himself -- to fix it according to standard protocol -- and he declined, saying he would do it according to his own protocol instead (which I declined, since his protocol had ruined my steering lock). The list of these items (Minus future repair of the steering lock, which is tbd) is: Invoice XXXXXXX Diagnose steering pull and clink in the amount of $70.50 Invoice XXXXXXX Diagnose clink $47, check alignment (car was not aligned when driven out of shop -- reported this to shop) $47, drill out shear bolts and replace with standard bolts (not a standard repair for the problem of the clink) $188 Total: $352.50 Estimated expenses related to repair of the misdiagnosed shear bolt repair which did not fix the original problem: $500 I would also like a letter of apology for the rude and aggressive behavior shown to me by ******, ****** and ******.

Business Response: Business' Initial Response
Dear Sirs, We area aware of Ms. ******'s dissatisfaction with the service she received at our shop. We tried to explain the repairs repeatedly but were unable to get her to understand. Her 1084 Volvo 245 wagon is in dire need of multiple repairs and she has had multiple individuals working on it including herself. My technicians and service Manager have meticulously noted the evaluations and needed repairs on Mr. ******'s repair orders and estimates. In addition to signed copies of each estimate and final invoice my service manager ****** and myself have written pages of additional notes regarding this car and our experience with Ms. ******. If you read everything in chronological order you will find several discrepancies with Ms.******'s understanding of the work what she asked us to do and the repairs that were actually completed. You will also find it interesting that three out of four times she was given a final invoice that was less what she was originally quoted and signed for. The other repair order was exactly what we quoted. Her claim that we sabotaged her car to get more business is absurd. We are and extremely busy shop that has been in business for over 31 years and the last thing we want is to deal with is worn out problematic vehicles and customer like her. It is not worth our time and now our reputation (as she has spread her misconceptions all over the internet) If you look at her number of Yelp reviews you will find she has numerous complaints for numerous businesses. She evidently uses the internet as her greatest weapon. We reserve the right to refuse service to anyone and she definitely falls in that category. While we appreciate your efforts to resolve this matter we have bent over backward for this customer we completed all the work she requested we made accurate diagnoses and we work we do and our reputation.Once in a while you have an unreasonable customer who cannot understand or listen to reason We regret that this is one of those rear occasions. Please feel free to call if you have any questions

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) The California Bureau of Automotive Repair investigator has found that ******'s did not properly secure the suspension cross support bolts, as they had to be tightened when I took the car to ****** Motors to have the jiggling sensation and clinking occurring in the steering column checked out. As a routine check, the mechanic also checked over the suspension and found the bolts on the suspension cross support were loose. Second, when I took the car in to ******'s to have this problem of a jiggling sensation and clinking noise in the steering checked, the matter was diagnosed by ****, ****** and ****** as a matter necessitating removal and reinstallation of the shear bolts which secure the ignition lock on the steering column. I asked ****** if this removal and reinstallation of the shear bolts would fix the jiggling and clinking, and he said the word YES in response to this question, so I authorized the work. ******* Motors states that this removal and reinstallation of the shear bolts was done correctly -- that is beside the point. First, this repair of the shear bolts securing the ignition lock recommended by ******'s would NOT have repaired the symptoms presenting when I took the car in complaining of "loose steering" and a "clinking noise". According to Chilton's, Haynes, and Mitchell repair manuals for this model car, removing the shear bolts and reinstalling with standard bolts would only have the effect of tightening the grip of the ignition lockset on the steering column. It was an unnecessary repair and did not address the symptoms. Second, this repair ignored the real issues, which were LOOSE FASTENERS THROUGHOUT THE STEERING SYSTEM. ******* Motors mechanic **** systematically went through the steering system and tightened all fasteners, including: the standard bolts installed to replace the ignition lock shear bolts (which he said were slightly loose, despite having just been replaced), all bolts surrounding the support frame holding in the steering column, and the pin screws within the u-joints on both the lower and upper steering column. All of these fasteners were loose, but ******'s did not catch any of this in their inspection and diagnosis of the problem. When I took the car into Guidos complaining of looseness and noise in the steering, Guidos went after the shear bolts as the main "source" of the problem. In reality, those shear bolts primarily hold in the ignition lock. ******'s DID NOT check all steering system fasteners or attempt to tighten any of them, as they were all loose when I took the car to ******* Motors to be fixed. I paid Guidos and drove the car off with steering which was still loose, and that is why I went to ****** Volvo for a second opinion and then drove 200 miles to have the car repaired correctly at ******* Motors -- I did not trust Guidos to do it right, and in fact, ****** himself declined to fix the loose steering, claiming, as he does above, that the shear bolt job, because it was done correctly, was all that was needed. He denied that the steering was loose, even though I could shake and jiggle it in his presence to demo the problem. He claimed the u-joints weren't loose, but this was also confirmed by ****** Volvo. The reinstallation of the shear bolts may have been done ok (other than needing further tightening, as with the cross support bolts), but that is beside the point -- it was the wrong repair for the problem and needed another mechanic to perform the final fix!!!

Business' Final Response
In regards to Ms. ****** accusations of loose bolts after the oil pan repair, we confirmed with our teclmician, **** *******, that he had tightened the sub frame bolts. The car was initially towed in with the front half of the motor disassembled. At that time, ******, the service manager advised her that we would obviously be unable to test drive the car after our work was performed (our standard procedure to confirm the result of our repairs), We performed the work she had authorized. and Ms. ****** had the car towed back out of our shop. I spoke with ****** ***** at ****** Motors, who verified that he found some of the bolts. not alt of the bolts, were loose, as Ms. ****** stated. He tightened the bolts and none of her rattles she was complaining about went away. Regarding Ms. ******'s accusations of "Loose screws throughout the steering support in the cab"; on September 12. I spoke with **** at *******. who confirmed that the work we did on the steering column lock was EXACTLY the same repair procedure (exchanging shear bolts with standard bolts) he has used while performing this repair during his 20 years of his working on Volvos. He told her that he found NOTHING wrong with the work we performed with regards to the upper steering column. When Ms. ****** first brought me the vehicle complaining about the work we performed. she accused us of shabby work that resulted in the misalignment of all of her dash panels Call the way across including the glove box and instrument cluster). AH of the items she claimed were in perfect alignment before our work, were NEVER touched by us!!! Ms. ****** also complamed about the "pulling" problem with regards to the wheel alignment we performed. When the vehicle was driven to our shop after the original oil pan repair we confirmed that the steering wheel was off center by quite a bit. This is indicative of an alignment problem - usually the toe-'in alignment. This can, at times, be responsible for a pulling problem depending on the quality of the tires, but more seriously affect tire wear / longevity and handling / tracking. We found the toe-in alignment was indeed off and when this was corrected, resulted in the vehicle trackmg better, but not fixing her pulling problem due to what is now clearly a tire issue. The "castor" alignment, which is most responsible for pulling problems (outside of tire issues), is not adjustable on this vehicle, The alignment we performed has eliminated a serious tires wear problem and enhanced the handling of the vehicle, even if the customer indicates she cannot feel the difference. Before we executed the work on her steering column, we showed her how the steering wheel was loose by simply grabbing the steering wheel with very light force., using only a couple of fingers on each hand, limns up and down. The wheel was moving about a 1/4. of an inch due to the upper steering column being loose. It was loose due to the sheer bolts not holding like they had when the vehicle was built 28 years, and 400,OOO miles ago. When our work was done, that looseness was Sen. When Mrs. ****** returned to my shop complaining about the work we performed she demonstrated by wrenchmg on the steering wheel in a violent manner that would NEVER be done under any normal driving circumstances. We are responding out of respect for the BBB and appreciate your efforts to resolve this. We have provided all of the signed paperwork, testimonies by everyone who talked to the customer or touched the car, and are more confident than ever in our work. This will be our last correspondence.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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