Business ProfileforGreentec Auto

Around late June of 2023 My 2015 ***** Spark had its main EV battery fail. After working with the extended warranty they settled on using Greentec Auto in ********* to repair the vehicle because the price quote was under the limit of the warranty. It took Greentec until late august to build a battery and get it installed. I was told the reasoning was the first battery that was sent was the wrong one for the car. Then it took the mechanic weeks to get it installed. Then it needed programming. I was then told upon return that the mileage counter was off because the car had to "learn the battery" which confused me since the programmed it. I got the car early September. But after a short time the replacement battery failed. Greentec had issued a 3 year warranty on this battery so the process started to replace the replacement. This process began in late October. It is now January 9th **** and as far as I know no battery has been shipped to the local shop. I've spoken repeatedly to a representative named ****** with the company who kept giving me excuses but appears to no longer be responding. To recap. Over $11k has been taken out of my extended warranty. A bad battery was installed. Now it seems like there isn't much intention to honor the warranty issued by Greentec. If there is then there is exceptional foot dragging. If the agreement is not honored by Feb 1st with a fully functional(not bad) battery installed in my car and fully operational, my next intention is an FTC complaint and filed suit for fraud and failure to honor the warranty. I understand it takes a while to build a battery and test it but 4 months is beyond reasonable.