If yes, click here to login.
BBB Accredited Business since
Phone: (916) 315-0555 6818 Five Star Blvd, Rocklin, CA 95677
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Five Star Auto Repair & Car Wash offer automotive repair and car wash services.
Request a Quote
A BBB Accredited Business since
BBB has determined that Five Star Auto Repair & Car Wash meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Five Star Auto Repair & Car Wash include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 237121.
Type of Entity
Business ManagementMr. Jim Sperlazza, Owner Mr. Trey Pundt, General Manager
Auto Repair & Service Auto Headlight Restoration Auto Smog Inspection Brake Service Car Wash & Polish Gift Shops Auto Air Conditioning Auto Diagnostic Service
Alternate Business NamesFive Star Auto Care
Industry TipsAuto Repair - Road Signs of Good Business
6818 Five Star Blvd
Rocklin, CA 95677 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: There was damage done to my truck after Five Star Auto changed oils & air filter. Truck was towed to repair shop that resulted in $3470 of damages. On Fri, Feb 15, 2013 I took our truck to Five Star Auo Repair to have the oil changed & possibly the transmission oil. I was told that while performing the oil change they will look at the transmission oil & would let me know if it needs to be changed. When done, they told me the transmission oil was dark & should be changed soon & that the air filter needed to be changed & should be changed today. I text my husband to see what I should do. He said to have them change both the filter & transmission oil. Once that was done, I paid $268.19 & left. While driving home I noticed a loud & long whistle noise. Something I had never heard before. I thought it may be normal w/ all of the work they did & it would stop soon. When I picked up my daughter from school the truck was still making the same noise. I called Five Star & explained what I was hearing. The guy mentioned that the turbo in the truck makes a whistle noise. I said I knew that, but this whistle is unlike any I have ever heard before. He said that the tech who worked on the truck was standing by him & said that he also heard the loud whistle when he took the truck for a test drive. I told him that the truck was running perfectly, no loud & long whistle, before taking it to their shop. He said to stop by & they would look at it. The same tech came out, looked under the hood & pulled it back into the garage. I could hear him revving it up while sitting in the lobby. I heard the whistle & at one point thought it might be getting better. Then all of the sudden, one of the guys came out & said...bad news. The turbo went out & that is the noise I heard. I asked him what was going to be done to fix it. He told me they don't work on turbos that I'll have to take it to a dealership. I asked him if it was okay to take on our trip that weekend & he said that it should be fine but recommends getting the turbo fixed as soon as we get back. I called my husband & told him what happened. He said that something had to be done to fix it & he wanted to talk to them. Once they got off of the phone the guy stayed in the back office. I called my husband & asked him what was said & what I should do. The guy finally came out front & asked me what I was going to do. I told him my husband was on his way, but would be about an hour & a half. After talking w/ my husband more, we decided to go on our trip & we'd deal with it when we got back. I told him I'd get the pictures they said they took of the filter before changing it, the air filter itself & their write up on what they did. I was told I couldn't have the pictures or the filter that they are keeping them as evidence & I can only have the write up. He allowed me to take pictures of my air filter after I asked to. We didn't take the truck on our trip. We had it towed to a shop where a guy who specializes in diesels & has been in business for 43 years w/ no marks against him repaired it. I contacted the Bureau of Automotive Repair (BAR). They had the repair shop go through the repair meticulously. The shop said that when they removed the new filter there were pieces of the old filters edge, that Five Star replaced, still in the box. They didn't take the time to remove those pieces before putting the new filter in. The shop is confident that is what caused the damage as they found those pieces in the after cooler. The turbo & after cooler both had to be replaced. The truck was in the shop for 5 weeks & we paid $3470 in damages. The BAR took our invoice to Five Star on Fri, Mar 29, 2013. They denied responsibility. They lied to the BAR & said they showed me the filter before replacing it & said they told me before leaving the first time that the turbo may have been damaged. SO FALSE!! They never showed me the filter (until I came back) & never mentioned a word to me about the turbo. The turbo wasn't even mentioned in their write up. I called to speak w/ the owner & was told he's rarely there & that my message would be relayed. I haven't heard back.
Desired Settlement: I am requesting that Five Star Auto Repair pay the $3473.41 in damages. The repair shop is confident that their lack of workmanship caused the damage (see complaint above). The manager and tech at Five Star flat out lied when they told the BAR that they showed me the air filter prior to changing it and that they mentioned possible turbo damage before I left the first time. Neither was done. And, their write up doesn't indicate anything about the turbo either. If they felt possible damage had been done it would have been stated in their write up and they would have mentioned it to me. The fact that the tech stated he heard the same whistle when he took the truck for a test drive and it wasn't relayed to me before leaving is completely unprofessional and mind boggling. And, if he knew there was possible damage to the turbo, why did he take the truck back in the garage and rev it up multiple times after I returned with the noise complaint. That only caused more damage to the truck. He should have said right then and there that there is damage to your turbo and you'll need to take it to a delearship. Even after they came out and said the turbo went out, they told me it would be okay to drive the truck 4 hours out of town that weekend. Had we done that, we would have been stranded on the side of the road and we would have had to replace the entire engine, not just the turbo and after cooler. All of this shows that they really don't know what they are doing. They need to take responsibility for what they did. I took our truck in for maintenance. It shouldn't have left with a blown out turbo. It should have left driving the same, if not better.
Business' Initial Response
Read Complaint Details
Complaint: Miss leading practice that you get a discount when you give them their coupon. Took my mx5 in for service to have the rear differential fluid changed. They list a price of $49.99 for this service. When I went to pay my bill I had a coupon that I would get $20 back. They turned around and charged me 69.99 for the service. They told me that it cost more for the fluid. Remember my car is a Mazda Miata MX5 which can't possibly cost $20 more and no where have I seen a sign saying that the cost would be more.
Desired Settlement: The 20 dollar overcharge.
Business' Initial Response