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A BBB Accredited Business since
BBB has determined that EU Tech, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for EU Tech, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Louis Soros, President Ms. Renee Lemp, Secretary
Auto Repair & Service
2171 Fulton Ave
Sacramento, CA 95825 (916) 568-1414 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: When I talked first time with **** from Eu-Tech, we agree that I will pay $2000 for replacing the transmission and all the fluids for my 2011 BMW 335xi.They change the transmission pan but they could use from the old transmission, not to purchase a new one. The positive battery cable suppose to be free,do to a BMW recall, but the shop charged me and also never asked my approval for this charge.The engine was running good when I brought the car here, as the mechanic states on the invoice. After the second road test , they call me that the car is misfiring.The price asked was $598 to change a spark plug and an injector.When I took the car from the shop, after 10 min the engine started to misfire again. I called the shop,to complain. I went to another mechanic and we discover that all the spark plugs were flooded with oil. I don't know if it was by accident or intentionally. That was the reason for misfiring.My car is a 2011 BMW 335xi with only 19,000 miles.The final price that I paid was $3,598.26. First I don't think I'm responsible for something happened in the shop,the engine was running good, and I'm not sure that the oil on top of the spark plugs was an accident. When I complain first time about the difference of the price, we talked for $2000 and the final was $3500, they gave a discount of $388.Next day they call me about the engine and they add the new bill of $598.26 for the total of $3,598.26. They force me to pay cash $3000 and finally they accepted a credit card for $598.26. I think this shop cheated me , asking me $1500 more than the verbal agreement, and than to take more money from me ,they flooded the spark plugs with engine oil to make the engine misfire.
Desired Settlement: I want $1500 back , because that was the initial agreement for transmission and fluids.The oil pan was an unnecessary purchase and the battery cable suppose to be free (BMW recall). Also they didn't ask me my approval.I believe the oil on my spark plugs was not an accident but only a cheating way to get more money from me.
First, I would like it to be known that we are not swindlers nor liars, we do not cheat people. We do not sabotage vehicles to gain work as is implied, or actually stated in the Mr. *******'s statement. We take pride in what we do and we stand by our work We have a great record and have always been in good standing with our customers. We have been blessed with business that has grown wonderfully over the years and that is due to being honest and taken care of whats important, our customers. I am sorry that Mr. ******* had the experience that he has had however I will not except being accused of cheating people.
Second, I would like to address the fact that this vehicle is a salvaged title vehicle that was deemed unrepariable by an insurance company due to flood damage. The vehicle also has multiple existing issues including but not limited to the incorrect instrument cluster being installed, missing a multitude of computer modules, and mulitple modules and wiring with water damaged, etc, etc.... That being said NO recalls from BMW North America apply to this or any salvaged title vehicles, this fact was verified by contacting Niello BMW, the local BMW dealership The vehicle in Question was brought in from another European automotive repair shop due to the inablity to diagnose the issue with the vehicle. The vehicle was not able to driven far, the transmission would not allow the vehicle to shift out of 1st gear and would go into fail safe mode. So to hear the customer state that the vehicle ran fine before is humorous at best. Durring our time with the vehicle we discovered that the vehicle had been in a flood and there was water intruision in the vehicle. Water had made its way in the transmission, the transfer case and both front and rear differentials. Durring the normal procedures of diagnosing the customers concern with the transmision we drained the tranny fluid and found the tranmission fluid was milky and had metalic flakes in the fluid, water had mixed with the tranmission fluid causing the tranmssion to seize. We recommended replacing the transmission as it has failed internally. The customer provided us with a used transmission with a cracked oil pan. The oil pans on the ZF transmission are plastic and the transmission filter are a part of the pan. The customer was notified about this and agreed and understood why the transmission pan had to be replaced along with new tranmission fluid. Of course there was an additional charge for the pan and necessary parts and time to replace the pan. We also recommended flushing out all the fluids of the transfercase and both front and rear differentials due to flood waters mixing with the fluids through the vent holes.
Third, it seems Mr. ******* has forgotton that he had us look into other concerns as well while it was in our hands. The customer supplied us with a new battery, as his was failed. We installed the customer supplied battery and coded to the vehicle as proper procedure. Which was charged accordingly. Durring the intial dignosis we also found that the transfercase module was not communicating. We were unable to clear the faults in the module. The factory tester couldnt even communicate with it. We found the module had water damage causing it to fail.Also, once we were actually able to drive the vehicle after replacing the transmission and battery. The SRS light came on, so we went ahead per his request and diagnosed why the SRS light was coming on. We found even more communication faults with the air bag module and after disassembing part of the center console we found the air bag module was missing completely. The customer supplied us with a used air bag control unit and we attempted to code the module to the vehicle however found that as we had suspected the SRS control unit is VIN specific and cannot be recoded into another vehicle. We informed Mr. ******* of the fact that the SRS module needs to be a new module and then recoded and even provided him with the factory part number needed. He opted to hold off on the SRS repairs, thus the center console was put back togther.
Lastly, on our final road test of the before releasing the vehicle to the customer it started to misfire and went into limp mode. We brought the vehicle back into the shop. Performed a diagnostic faults sacn of the vehicle yet again and found misfire on cylinder #5. We performed the standard process of elimination. Swapped the igntion coil from cylinder 5 with cylinder 1 to see if the misfire follwed the coil or stayed in cylinder 5. The misfire stayed with cylinder 5 so we pulled out the plug and found it was fuel soaked and fouled out. Due to the Known fact of high failure rate with the BMW high pressure fuel injectors especially on the direct port turbo engines we recommended replacement of all 6 fuel injectors including new spark plugs due to fuel fouling. Customer declined and wanted to only replace the failed one in cylinder 5 so we obliged and replaced the cylinder 5 fuel injector and spark plug with new parts. After we replaced the single fuel injector and spark plug we road tested the vehicle one last time and feeling confident that all was well we informed Mr. ******* that he was able to come and pick up his vehicle and provided him with a list of some of the known issues and marked them clearly on his invoice and in person. He makes mention of us intentionally flooding out his spark plugs with oil yet we mentioned it to him in person and on the invoice that we found an oily substance on his plugs amd igntion coils.
Again let it be known that while we understand his frustrations, Mr. Popeschu knowingly purchased a flood damaged vehicle that an insurance company deemed not cost effective to repair thus totalling out the vehicle. He did so in the hopes that he could get a newer BMW for half the price of new, and that is fine. He knowingly made that decision. Normally we would have declined to repair the vehicle due to nature of damage (flood)and being a salvage title but we chose to help out a fellow repair shop who could go no further with the vehicle. His accusations are an insult to the amount of time and effort we spent on the vehicle. Yes, he did call us after leaving the shop and explained to us that the vehicle was misfiring again, and we asked him to bring it back to see what was going on. He chose not to return. While we guarentee our work,and we stand by it proudly, we cannot and will not be held responsible for issues that we did not create.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|12/23/2011||Problems with Product/Service|