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Big Oak Auto & Truck RepairAdditional Locations
Phone: (209) 962-6764 Fax: (209) 962-6773 View Additional Phone Numbers 17870 Highway 120, Big Oak Flat, CA 95305
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Big Oak Auto & Truck Repair include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 169090.
Type of Entity
Business ManagementMr. K. Mike Hamilton, Owner
Auto Repair & Service Road Service - Automotive Towing - Automotive
Alternate Business NamesHi-Way 120 Towing
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
17870 Highway 120
Big Oak Flat, CA 95305 (209) 962-6764 (209) 962-7070 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 205
Big Oak Flat, CA 95305
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Additional Phone Numbers
- (209) 962-7070(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I was involved in an accident and broke my collar bone. Hi-Way 120 tow dba as Big Oak Auto & Truck Repair towed my motorcycle at the request of the CHP and the CHP officer called AAA for me since I was leaving in an ambulance. I am a AAA premium member and Hi-Way 120 refused the AAA tow rate and then charged $210 an hour for the tow. The total tow charge for a 54 mile round trip tow at 2.5 hours was $525 which almost 3 times the normal rate for a tow. They also charged $45 a day for storage. My total bill I had to paid to get my motorcycle returned was $705.I would like a refund of the difference of their tow charge and a reasonable and customary tow charge of $75 per hour. 2.5 hours at $75 is $187.50. $525 minus 187.50 is $337.50. I would be happy for a settlement of that amount.
Desired Settlement: I would like a refund of the difference of their tow charge and a reasonable and customary tow charge of $75 per hour. 2.5 hours at $75 is $187.50. $525 minus 187.50 is $337.50. I would be happy for a settlement of that amount.
Business Response: CHP called us to start a truck for this accident. CHP informed us they would be calling AAA but they never did. We never received a call number from AAA so he was charged our CHP accident rate of $210.00 per hour. This is our standard CHP rate and has been so for years. When Mr. ****** asked why we did not use AAA we explained that they were not called, we had no membership information and therefore we charged him according to the agency that did call us. We went so far as to contact AAA supervisor as well as our regional manager and both responses were the same; They would not retro pay for the call, Mr. ****** would have to submit for reimbursement. As far as we are aware Mr. ****** did attempt reimbursement but it would cover only $200.00 of the bill. Since AAA had no record of CHP calling on behalf of Mr ****** he was charged our standard CHP Accident recovery rates.