This Business is not BBB accredited
Andy's All Subaru Repair
Phone: (209) 532-7829 14364 Cuesta Ct, Sonora, CA 95370
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Andy's All Subaru Repair include:
- Length of time business has been operating
Factors that raised the rating for Andy's All Subaru Repair include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Andy Mellot, Owner
Auto Repair & Service
Products & Services
This company offers auto repair and maintenance services for Subaru vehicles.
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
14364 Cuesta Ct
Sonora, CA 95370 (209) 532-7829 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Had vehicle repaired and runs poorly after, makes knocking and pinging sounds . Was told it was pre exsisting problem but would fix for no labor cost Andys had vehicle for over 3 months promising to replace parts or engine and never would call or communicate with me . had a total of 12 messages in this time and never had car fixed . I gave them leads on parts and engines and never was fixed . finally had to tow car to another repair facility who fixed car in 5 days . Andys had charged me 820.00 that I now have to throw out due to buying a new engine that should have been diagnosed before needing this repair .They new it was knocking and pinging and needed parts they misdiagnosed it and also did nothing for 3 months but lie to me and the fact that we were without a car for this time was very **** our family
Desired Settlement: WE ARE SEEKING A FULL REFUND OF PAYMENT SINCE CAR WAS SITTING FOR 3 MONTHS AND NOTHING WAS DONE AND NO LOANER WAS GIVEN TO US . ALSO SINCE CAR WAS MISDIAGNOSED AND WE WERE ABLE TO GET A QUICK RESPONSE FROM ANOTHER REPAIR SHOP WE SHOULD BE ENTITLED TO A FULL REFUND OF ALL PREVIOUS REPAIRS OF WHICH COME TO 820.00 . tHE FACT WE WERE LIED TO AND NOTHING WAS DONE AND NO COMUINICATION WAS DONE ALSO WHEN WE MOVED THE CAR I WAS PHYSICALLY THRETEND BY ****** AND HAD TO FILE A POLICE REPORT IN ORDER TO GET MY VEHICLE . YES A PHYSICAL ALTERCATION TOOK PLACE AND A REPORT WAS FILED!! THIS IS WHAT I WENT THROUGH ON A WEEKLY BASIS WITH THIS PERSON
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved