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AAMCO Transmissions of Roseville

Phone: (916) 773-6455 207 Kenroy Ln, Roseville, CA 95678

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for AAMCO Transmissions of Roseville include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on AAMCO Transmissions of Roseville
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 21, 1995 Business started: 09/01/1994 Business started locally: 09/01/1994 Business incorporated: 10/06/2011 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 267271.

Type of Entity


Business Management
Mr. Glen Cavanaugh, President
Contact Information
Principal: Mr. Glen Cavanaugh, President
Business Category

Auto Repair & Service Transmissions - Automobile

Industry Tips
Auto Repair - Road Signs of Good Business

Additional Locations


    207 Kenroy Ln

    Roseville, CA 95678


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/28/2013 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: Car not ready as promised. Exceeded time frame by 4 days. My car was delivered to this shop on 12-27-12. The original estimate was 2300. It them jumped to 3300. The original day it was promised was 1-4-13. That day came and went as did the excuses. Stating that they received incorrect parts and had too many other jobs to complete. Everyday it is promised to be ready then it is followed by another day of excuses. They had my car for an extra four days and it still is not completed.

Desired Settlement: Due to their incompetence and the incovenance on my quality of life, I would like a reduction in the cost of labor.

Business Response: Business' Initial Response
Contact Name and Title: ****** ****** - Owner Contact Phone: XXX-XXX-XXXX Contact Email: ***** When the car was originally delivered to the shop the customer specifically indicated that there was no hurry to complete the work since the owner was out of town for an extended period. Aamco was then informed that the owner had returned and she needed the car immediately. We indicated that we would do our best to get them the car as quickly as possible but that it would most likely be done on Monday. When we started assembling the transmission with the sealed overhaul kit from our supplier we discovered that several parts (clutches and steels) were the incorrect thickness and would not provide a quality repair. We ordered replacements which delayed the delivery of the car by two days to Wednesday of that week. The delay in delivering the car was outside of our control. We apologize for the delay but don't feel it was due to negligence on our part and will not offer a discount on services rendered.

9/11/2012 Guarantee/Warranty Issues | Read Complaint Details

Additional Notes

Complaint: Transmission repair caused additional damage to auto. AAMCO refused to refund cost of repair from another vendor. Transmission rebuild took almost three weeks, after several promise completion dates were not met. The day I picked up my vehicle, I had to take back immediately because the car was not running properly. Manager took short drive but could not replicate the same problem. When I asked them to fix the problem with the OBD codes, they declined because they were too busy. I was told the problem could be the crankshaft sensor, the camshaft sensor or perhaps a tune up was needed. Unable to accomplish the needed rework to fix the problem, I had to take the car home in an unsafe and dangerous condition as the problems continued. The very next day I took my car to a ********* dealer and paid a diagnostic charge to understand if the problem could be corrected. The ********* dealer quickly diagnosed a problem with the crankshaft sensor. I authorized them to replace the sensor so I could get to work the next day. When the crankshaft sensor was replaced the problem went away completely. I sent Calvary Automotive (AAMCO of Roseville) a letter requesting they reimburse me for the money I spent at *********, provided ****** the owner with a copy of the ********* repair order, and gave them 2 weeks to reply. The owner did not attempt to contact me, so I sent a letter to AAMCO Corporate. AAMCO corporate discussed with me, asked for more information, and told me their technical department would review my request and get back to me. As of 8/6/12, I have not heard back from Calvary Automotive (AAMCO of Roseville), nor has AAMCO Corporate, whose responsibility is to mediate problems with customers and AAMCO independent franchise owners, called me back. ********* explained to me that the crankshaft sensor had to me removed from the engine and reinstalled when the transmission is put back into the car due to the close proximity of the sensor to the transmission and engine. Somehow either the sensor was damaged or misaligned when installed back into the engine. ******, the owner, was in the office the day I picked up and returned my vehicle, but did nothing right then and there to help solve my problems. I have requested that AAMCO of Roseville reimburse me for the labor associated with the sensor replacement, the cost of the sensor, and diagnostic charge to determine the problem. To ********* the problem was apparent when I told them I had just completed the transmission rebuild. At the request of AAMCO Corporate, I went back to the ********* dealer; and had them add a typed note to the service repair order, so no one can suggest that a hand written note added to my receipt might be a forgery. The lack of professional courtesy by AAMCO of Roseville (Calvary Automotive) to not respond to my fax'd letters has resulted in my submitting this review.

Desired Settlement: Refund of $234.00 I had to pay ********* after AAMCO of Riverside refused to complete the warranty repair.

Business Response: Business' Initial Response
The customer brought his vehicle to our center with a number of problems but was most concerned with the transmission not functioning properly. The transmission had previously been rebuilt by Aamco of Riverside over five years ago. We informed the customer that we would be happy to rebuild his transmission at no charge ( $2800 worth of work) but we had over 10 transmission rebuilds in front of his car and it would be a week before we could begin work. At that time the customer also indicated that there were a number of other repairs needed, included a check engine light and a coolant repair, that he also wanted us to do. Due to the volume of business we had at the time we could not complete those repairs and deliver the car on the Saturday that the customer demanded. The vehicle was not unsafe to drive but had a number of items that did need to be addressed. Those repairs included new spark plugs, plug wires, camshaft position sensor and the crankshaft position sensor that is at the center of this complaint. When the customer returned the vehicle shortly after delivery it was explained that we would be happy to correct any remaining issues that were present but we could not complete them the same day. It was mid-afternoon on Saturday at that point. The customer chose to take his car, which was not unsafe to drive in our professional opinion, to another vendor and proceeded to have over $1,500 worth of service and repairs completed. He then demanded that we reimburse him for the diagnostic at the other shop as well as labor charges for the crankshaft position sensor and the sensor itself. He indicated that our technicians had damaged the sensor during the installation of the transmission. We requested that he provide the damaged sensor for inspection, which he either could not or would not do. Given the extent of the work done and the lack of any physical or corroborating evidence that we had caused the check engine light issue we rejected his demand for reimbursement on of the crankshaft position sensor, labor and the diagnostics. The owner of the shop (myself) did offer a compromise settlement of paying for the crankshaft position sensor and the labor to install, despite our belief that the condition existed prior to the delivery of the customer vehicle to our shop. The check engine light was on when it was delivered to us and is well documented. The customer refused my compromise offer of paying for the crankshaft position sensor and the labor to install. We feel this was a more than generous considering the condition existed prior to vehicle delivery and the lack of any evidence of sensor damage. If the sensor was mis-aligned, which is possible following the installation of the transmission, than the vehicle needed to be returned to our shop so we could readjust the sensor under warranty. The customer's bill totaled $100.41 for a coolant hose that we replaced while he was there. That was an essential repair that would've led to additional damage to the vehicle if not taken care of immediately. As a side note if the crankshaft position sensor was actually damaged and no longer operational than the engine would not run. As the customer drove the vehicle from our shop we're certain that, at worst, it was merely misaligned.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) This response doe NOT satisfy my complaint. AAMCO of Roseville partial settlement offer does not cover my out of pocket expenses I incurred as the direct result of their poor workmanship. AAMCO of Roseville refusal to honor their warranty obligations, when I promptly returned my vehicle the day I picked it up after the transmission rebuild was complete and explained to them the problems I was experiencing. This resulted in the need to have my automobile fixed by a third party car repair specialist (Firestone) to avoid driving my care in an unsafe and dangerous manner. I have never before been treated in such an unprofessional manner. AAMCO of Roseville had the opportunity, which they refused, to complete the same repair work I had to have completed. In fact, the office person told me that they completed an OBD test when I returned my car that same day I picked it up and they too found the same fault code with the crankshaft sensor. This fault code was not evident when I brought the car in for repair and showed up only after the transmission repair was complete. AAMCO of Roseville was given the opportunity to make the repair to the crankshaft sensor the day I picked up the car, they chose not to fix the problem immediately upon notification, and should thereby be financially responsible for me to accomplish the repair on my own to avoid further hazards driving my car in the unsafe manner that was delivered to me by AAMCO of Roseville.

Business' Final Response
Aamco of Roseville has nothing new to add to our previous response. As stated, we didn't refuse to assist this customer but clearly stated that we could not complete the work in their desired timeframe. Aamco of Roseville continues to maintain, at a minimum, the defective component should've been returned to the shop so a proper reimpbursement could've been provided for any accidental damage that may have occured.