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This Business is not BBB accredited
Phone: (916) 773-6455 207 Kenroy Ln, Roseville, CA 95678
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for AAMCO Transmissions of Roseville include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 267271.
Type of Entity
Business ManagementMr. Glen Cavanaugh, President
Auto Repair & Service Transmissions - Automobile
Industry TipsAuto Repair - Road Signs of Good Business
THIS LOCATION IS NOT BBB ACCREDITED
207 Kenroy Ln
Roseville, CA 95678 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Car not ready as promised. Exceeded time frame by 4 days. My car was delivered to this shop on 12-27-12. The original estimate was 2300. It them jumped to 3300. The original day it was promised was 1-4-13. That day came and went as did the excuses. Stating that they received incorrect parts and had too many other jobs to complete. Everyday it is promised to be ready then it is followed by another day of excuses. They had my car for an extra four days and it still is not completed.
Desired Settlement: Due to their incompetence and the incovenance on my quality of life, I would like a reduction in the cost of labor.
Business' Initial Response
Read Complaint Details
Complaint: Transmission repair caused additional damage to auto. AAMCO refused to refund cost of repair from another vendor. Transmission rebuild took almost three weeks, after several promise completion dates were not met. The day I picked up my vehicle, I had to take back immediately because the car was not running properly. Manager took short drive but could not replicate the same problem. When I asked them to fix the problem with the OBD codes, they declined because they were too busy. I was told the problem could be the crankshaft sensor, the camshaft sensor or perhaps a tune up was needed. Unable to accomplish the needed rework to fix the problem, I had to take the car home in an unsafe and dangerous condition as the problems continued. The very next day I took my car to a ********* dealer and paid a diagnostic charge to understand if the problem could be corrected. The ********* dealer quickly diagnosed a problem with the crankshaft sensor. I authorized them to replace the sensor so I could get to work the next day. When the crankshaft sensor was replaced the problem went away completely. I sent Calvary Automotive (AAMCO of Roseville) a letter requesting they reimburse me for the money I spent at *********, provided ****** the owner with a copy of the ********* repair order, and gave them 2 weeks to reply. The owner did not attempt to contact me, so I sent a letter to AAMCO Corporate. AAMCO corporate discussed with me, asked for more information, and told me their technical department would review my request and get back to me. As of 8/6/12, I have not heard back from Calvary Automotive (AAMCO of Roseville), nor has AAMCO Corporate, whose responsibility is to mediate problems with customers and AAMCO independent franchise owners, called me back. ********* explained to me that the crankshaft sensor had to me removed from the engine and reinstalled when the transmission is put back into the car due to the close proximity of the sensor to the transmission and engine. Somehow either the sensor was damaged or misaligned when installed back into the engine. ******, the owner, was in the office the day I picked up and returned my vehicle, but did nothing right then and there to help solve my problems. I have requested that AAMCO of Roseville reimburse me for the labor associated with the sensor replacement, the cost of the sensor, and diagnostic charge to determine the problem. To ********* the problem was apparent when I told them I had just completed the transmission rebuild. At the request of AAMCO Corporate, I went back to the ********* dealer; and had them add a typed note to the service repair order, so no one can suggest that a hand written note added to my receipt might be a forgery. The lack of professional courtesy by AAMCO of Roseville (Calvary Automotive) to not respond to my fax'd letters has resulted in my submitting this review.
Desired Settlement: Refund of $234.00 I had to pay ********* after AAMCO of Riverside refused to complete the warranty repair.
Business' Initial Response