BBB Business Review
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Performance Cooling is a major automotive distributor for Champion Cooling Systems and American Eagle Products of car and truck accessories. We are part of a family owned and operated business who values the traditions of the automotive Industry.
On 5/21/2014 this business's accreditation in the BBB was revoked by the BBB's Board of Directors due to its failure to adhere to the BBB requirement that Accredited Businesses meet and abide by the following standards:
- 6A. Promptly respond to all complaints forwarded by BBB by:
- Resolving the complaint directly with the complainant and notifying BBB, or
- Providing BBB with a response that BBB determines:
- is professional,
- addresses all of the issues raised by the complainant,
- includes appropriate evidence and documents supporting the business' position, and
- explains why any relief sought by the complainant cannot or should not be granted.
- 6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that lowered the rating for Performance Cooling include:
- 1 complaint(s) filed against business that were not resolved
Factors that raised the rating for Performance Cooling include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Anthony Martin, Owner
Auto Parts & Supplies - New
Refund and Exchange PolicyContact us for Authorization of return/exchange @ 209-652-4059.
Refunds if returned within 45 days, exchanges only after 45 days.
Products & Services
Due to our passion we have put together some new and innovative products for our customers, we use our knowledge of the Automotive Industry to provide you with superior quality, cost effective products and excellent customer service.