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BBB Accredited Business sinceAdditional Locations
Phone: (209) 593-3200 Fax: (209) 593-3219 PO Box 576006, Modesto, CA 95357 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that Roberts Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Roberts Auto Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 68856.
Type of Entity
Business ManagementMr. Dennis Noland, V.P. Mr. Douglas Roberts, President
Auto Dealers - Used Cars
Alternate Business NamesRoberts Auto Sales Inc.
Industry TipsBuying a Used Car at a Dealership
4813 McHenry Ave
Modesto, CA 95356 Directions
PO Box 576006
Modesto, CA 95357 (209) 593-3200
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Last April 7,2015, my son and I bought a used car (Tahoe 2011) from Roberts Auto Sales at **** ******* **** ******** ** *****. The passenger mirror is not working and Mr. ***** *****, Finance Manager, gave his word that they will fix it and told us that they have ordered the parts already for replacement and it will only take 1 week for it to arrive. I called up Mr. ***** last May 5, 2015 to follow up on the mirror and also for the license plate. He told me that it will take 10 working days for the license plate to arrive and he was not sure if the replacement for the mirror has already arrived. He told me that he will call me back after he talked to their in-house auto mechanic for the repair of the passenger mirror. Mr. ***** did not call me that day and has not called up to this present time.I would like for this to be resolved as soon as possible and I would like for their mechanic to come to my house in Tracy, CA to fix the said mirror. Also. I would like an update on the status of the license plate. It has been almost 2 months since we bought the car from them. In addition, I would like them to pay for all expenses incurred on the repair of the mirror and whatever fees necessary to obtain the license plate.Thank you for your help.
Desired Settlement: I would like for their mechanic to come to my house in Tracy, CA to fix the said mirror. Also. I would like an update on the status of the license plate. It has been almost 2 months since we bought the car from them. In addition, I would like them to pay for all expenses incurred on the repair of the mirror and whatever fees necessary to obtain the license plate
Thank you for bringing this to my attention. Customer was contacted and repairs to mirror were made. The license plate and registration were corrected and customer is satisfied. Please contact me if I can assist any further way.
Problems with Product/Service
Read Complaint Details
Complaint: I am requesting my GAP refund to be due back to me. I contacted the dealer and was told to fax my information requesting a refund and proof(vehicle was traded in), to phone number 209-593-3219. It has been several months(fax confirmation dated 11/5/14) and no response. I left Roberst auto sales voice mails and still no response. I purchased the 2008 chevy Tahoe, with gap coverege 10/14/11. Traded in vehicle 12/5/2013. I am entitled to a refund of the unused portion of GAP that I paid for! Teh Gap covergae was paid thru 72 months, and I only had vehicle for 26 months maximun. I am due the remaining months of GAP coverage that was paid up front.
Desired Settlement: Refund of GAP coverage, only used 26 months of the 72 months of GAP that I purchased on 10/14/11. I have been trying to get this refund for too long and am rightfully entitled to it.
Hello, I'm not sure what the reason would be for not receving a refund on canceled GAP insurance. We routinely issue refunds each month without issues or problems. But I did notice the phone number that was listed in the compliant, *** *** **** is our fax number, maybe there lies the problem. The store number is *** *** ****. I left a voice message along with my cell number to help get the matter cleared up. Shouldn't be a problem...