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Northeast California

BBB Accredited Business since

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Rey's Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Rey's Auto Sales include:

  • Length of time business has been operating

Factors that raised the rating for Rey's Auto Sales include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Rey's Auto Sales
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 07, 2012 Business started: 02/16/2012 Business started locally: 02/16/2012
Type of Entity

Sole Proprietorship

Business Management
Xochitl Robles, Owner
Contact Information
Principal: Xochitl Robles, Owner
Business Category

Auto Dealers - Used Cars

Industry Tips
Car Buyer’s Bill of Rights:

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

12/31/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: the engine in the purchased car engine ceased working about 90 days after purchase the car was taken to mechanice and i was told the engine needed replacement. Product_Or_Service: VEHICLE

Desired Settlement: DesiredSettlementID: Refund would like to return the car

Business Response: Business' Initial Response
Company states (JLS): I, ****** ******, owner of DriveTime Auto Sales state and answer to the letter I received from your office. On 08/11/2012, we sold to Mrs. ****** ****** a 2004 Mazda RX-8 with VIN# JM1FE17NXXXXXXXXX, color black with Lic plate number # *******. Mrs. ****** was told at the time of the sale that it was AS IS / NO WARRANTY. Also it was explained to her that she had the option to purchase the CONTRACT CANCELLATION OPTION AGREEMENT. She declined it and it was explained to her that there was no cooling off period. As per the sales contract DMV 553 on the bottom of box stating THERE IS NO COOLING OFF PERIOD UNLESS YOU OBTAIN A CONTRACT CANCELLATION OPTION. We have been talking with Mrs. ****** since the date of the sale and nothing was mentioned to our office of any motor problems. On November 20, 2012, I spoke with Mrs. ****** due to the hold check I had for her account. Nothing was mentioned to me of any source of problems with the vehicle. Three days later from the date of November 20, 2012 her son called our office spoke to my salesman and was very vulgar and aggressive to him. He told him that he could not speak with him regarding any questions about the vehicle or sale due to him not being on the sales contract. His response to my salesman "YOU WILL BE HEARING FROM ME I PROMISE YOU THAT". Vehicle is financed thru Lobel Financial and I have not received any calls from their office about any problems about the vehicle.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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