BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast California

This Business is not BBB accredited

Pacific Auto, Inc.

Phone: (530) 800-1515 Fax: (530) 888-1549 View Additional Phone Numbers 1495 Grass Valley Hwy, Auburn, CA 95603 http://pacificauto.net

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that lowered the rating for Pacific Auto, Inc. include:

  • 1 complaint filed against business that was not resolved

Factors that raised the rating for Pacific Auto, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Pacific Auto, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: July 01, 1994 Business started: 05/15/1992 Business started locally: 05/15/1992 Business incorporated: 05/01/1992 in CA
Type of Entity

Corporation

Business Management
Mr. Bruce LaVergne, Owner Mr. Nader Zaker, Owner
Contact Information
Principal: Mr. Bruce LaVergne, Owner
Business Category

Auto Dealers - Used Cars

Industry Tips
Buying a Used Car at a Dealership

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    1495 Grass Valley Hwy

    Auburn, CA 95603 (800) 487-1515

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (800) 487-1515(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

3/31/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I purchased a volvo cross country wagon from pacific auto on 12/10/13. Before I purchased the vehicle I was assured by the owner ***** ***** that this vehicle had undergone a safety inspection and was a safe vehicle to purchase. Upon purchase I was told I had 30 days to find and report any problems with the vehicle. After only two weeks the car had a violent shaking in the front end, and the check engine light came on. I took it to my mechanic because the shake was so bad I was not able to safely drive it back to the dealership. What my mechanic found was appalling! It had two broken axles! This is Very dangerous! He also found that the Drive-line boot was so bad that it needed a new drive-line, the turbo was blowing oil so bad it needed to be replaced, the transfer case needed to be resealed, and the oil change was over due. All in all my mechanic could not believe the condition this vehicle had been sold in! I contacted ***** and told him the car had two broken axles and was unsafe! I asked him to take the car back and he refused he said I could fix it myself he would send me a check for $500 (not enough for both axles) and then I could sell the car to someone else! I had the axles repaired because I had to it was my only car and the rental was costing a fortune. When I picked up the car the mechanic told me I need to contact a lawyer that it was illegal for a dealer to sell a "deathtrap" with two broken axles! So I contacted my lawyer and sure enough she told me it is their responsibility to sell a safe car and do a safety inspection. I called ***** back and after threatening legal action he agreed to take the car back, however he said he is not going to pay for the repairs I had to do as he had agreed. I brought the car back and sure enough they where extremely rude to me (after selling me a car that could have killed me!) and they did not give me my $448.98 I put into the car at their request. Now I am out $448.98 plus almost $200 for the rental while it was in the shop. This is wrong!

Desired Settlement: I would like these men to realize that they could have really hurt me. When asked how the safety inspection could have missed two broken axles they chuckled and said "I dont know that's odd" I would like my $600 back that I spent on repairs and rentals. But mostly I would like the BBB to investigate if a safety inspection had even been done. (or did they know and sell anyways) The cars VIN is *****************. Please make sure they cant do this to someone else. (I have all documents of repair)

Business Response: The company states that when the consumer contacted him about the axles he asked her what she thought the repairs would cost. She stated about $500. He agreed to cover the repairs for that amount if she agreed to keep the car. She agreed. When she hadn't contacted him for some time he contacted her and she informed him that there were other issues that needed to be addressed and she wanted to bring the car back for the full refund. Even though the warranty had expired he agreed to take the vehicle back. So they took back the vehicle and refunded her the full amount she paid for the vehicle. They will not refund her for the repairs or the rental car as she was outside her warranty and they agreed to take the vehicle back.

Consumer Response: I am rejecting this response because:

 
They have failed to mention that immediately upon learning of the initial broken axle I asked them to take the car back and they refused. I was told to just fix it and sell it myself. Only upon learning of the further damages to the car, and threat of legal action, did they agree to take the vehicle back. However, my real issue here is that the vehicle was sold to me in such dangerous conditions under the promise of a full safety inspection. I do not believe that one was ever conducted. If such document does exist I would like a copy. Regardless of any other condition their #1 responsibility is to sell a safe vehicle.

Sincerely,

****** ***

BBB's Final Determination: The business failed to resolve the complaint issues.

10/24/2011 Guarantee/Warranty Issues