BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hayes Auto Sales Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hayes Auto Sales Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||3|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Murray Shane, General Manager
Auto Dealers - Used Cars
Industry TipsCar Buyerâ€™s Bill of Rights:
119 Riverside Ave
Roseville, CA 95678 Directions
440 Riverside Ave
Roseville, CA 95678 (916) 780-1951 (916) 780-1939 Directions
500 Riverside Ave
Roseville, CA 95678 (916) 780-9131 Directions
512 Riverside Ave
Roseville, CA 95678 (916) 782-2076 Directions
9444 Greenback Ln
Orangevale, CA 95662 (916) 988-5711 Directions
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Additional Phone Numbers
- (916) 958-5711(Phone)
Additional Email Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: we purchased a vehicle from Hayes and traded in an older 1 owner truck. We did the usual paperwork and signed all the DMV paperwork and drove home. The next day or so, Hayes called and said we did not do all the paperwork. We had to drive to Lincoln to meet there rep. and sign more paperwork. My wife went to DMV the next week to register the new truck and was told they had no paperwork. We contacted Hayes and **** told us their DMV person would be in later that week and would take care of it. It is now July 28th and i have a notice from DMV that my handicapped license plate has been suspended because they had no paperwork showing title change. I can't drive my truck for another 2 weeks legally according to our last conversation with DMV. We have had numerous conversations with **** @ Hayes with no positive results. And that is my complaint. w
Desired Settlement: I would like them put on notice that they need to get there act together regarding paperwork and DMV.
Business Response: Attn: ******* We have had several phone conversations with Mr. and Mrs. ********* and have tried to explain that the trade in vehicle did have the release of liability done but their handicapped plates have to be done by them. They would rather scream and yell at us and then hang up rather than try to understand the process through d.m.v. which we have no control over. Unfortunately I can not re print a copy of the release of liability as it was already done at the time the folks traded it in. There should be no complaint against us as we did all the proper procedures and they just don't want to listen or understand. I cannot and will not have any further conversations with them as I refuse to be disrespected, yelled at and hung up on every time I try to explain the facts to them. This issue is really between them and the d.m.v. All they have to do is go to the d.m.v. and register the personal license plate to their new vehicle. Please let me know if you have any further questions. I hope this will not tarnish our ratings with the b.b.b. as once again this is not really anything we did wrong or improper. I think this type of complaint should be washed away completely and not open for public viewing as again I stress it really has to do with the d.m.v. and not us..Please let me know the out come. Murray Shane. ###-###-####
Consumer Response: I am rejecting this response because: Admitadly, we got frustrated with the conversation with Murrey because he did not have the whole story. If he had spoken with **** concerning the problem he would have understood. We waited a week or so to change the plates at the DMV. DMV told us they had no knowledge of any transaction or had any paperwork showing the sale or purchase of any kind. We contacted **** and he directed us to his DMV lady and she told us things would be taken care of immediately. a week later with no results we called **** and he said he would get on top of it and call us beck right away. No call, no paperwork. Evidently, they were in such a hurry to get my old truck to the auction they lost or misplaced our paperwork.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.
|6/8/2012||Problems with Product/Service|
|12/1/2011||Problems with Product/Service|