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Northeast California
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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hayes Auto Sales Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Hayes Auto Sales Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 3 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints Summary Read complaint details

3 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 3

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Hayes Auto Sales Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: February 17, 1993 Business started: 01/01/1996 Business started locally: 01/01/1996 Business incorporated: 09/23/2002 in CA
Type of Entity


Business Management
Mr. Murray Shane, General Manager
Contact Information
Principal: Mr. Murray Shane, General Manager
Business Category

Auto Dealers - Used Cars

Industry Tips
Buying a Used Car at a Dealership

Additional Locations

  • 119 Riverside Ave

    Roseville, CA 95678

  • 440 Riverside Ave

    Roseville, CA 95678 (916) 780-1951 (916) 780-1939

  • 500 Riverside Ave

    Roseville, CA 95678 (916) 780-9131

  • 512 Riverside Ave

    Roseville, CA 95678 (916) 782-2076

  • 9444 Greenback Ln

    Orangevale, CA 95662 (916) 988-5711


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Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (916) 958-5711(Phone)

Additional Email Addresses

  • - Communication/Mass Email
  • - Additional Business Login
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Complaint Detail(s)

10/16/2014 Advertising/Sales Issues | Read Complaint Details

Additional Notes

Complaint: I recently traded in my then current vehicle and purchased a vehicle from Hayes Auto Sales auto dealership on Riverside Ave in Roseville, CA. I had other parts that I was willing to add in with my trade that were not installed on the car, in doing so I said I wanted the other parts that were currently on the car to be returned to me. The salesman ****, that was assisting me, said that would not be a problem. He then said let me go and talk to my boss, ******, and I'll make sure that you can get those parts back. Upon his return he said that his boss did in fact agree to the terms and I would be able to return the next day and retrieve the parts that were then still on the car. I went home and got the parts I was going to give them in addition to the trade in and left them at the dealership the night I purchased the vehicle, assuming that they would hold up there end of the verbal agreement and I would be able to retrieve my parts that were still on the car the next day. Before signing the contract I was in their office working with their paperwork guy, *****, and **** was also still in there and they both kept reassuring me that I would be able to get my parts back the next day without any troubles at all. When I returned to pick up the parts that were on the car, the three of the men who had agreed to giving me back the parts denied ever telling me they ever agreed to those terms and said they would be keeping everything and I was out of luck and that I, "Might as well just leave because you won't be getting anything here", as stated by ******. I know that the contract is protected by the Parol Evidence Rule, which states that the contract is binding and unless an addendum is added then the contract is as it is stated in the terms. However there are exceptions to that rule and multiple exceptions apply to my case. I am using the BBB as my second attempt to retrieve my parts, or my money for those parts, and if this doesn't work I plan on taking my complaint to small claims court.

Desired Settlement: I am demanding that the parts they promised to return to me, in fact be returned, or that I be compensated in the amount of five hundred dollars. The parts total the amount of twelve hundred dollars brand new so I am asking for the value of what they were worth at the time of the trade in.

Business Response:   After speaking with all of our employees about this particular sales transaction we have determined that there was no wrong doing on our behalf.  When Mr. **** was trading in his vehicle, he did not want anyone to drive it and assured us it was in top shape aside from the custom exhaust he had on it.  He personally spoke to the owner of the dealership and myself and was questioned if he had the stock exhaust system for the car so it would be smog legal.  He said he did and that he would bring all the stock components for the car which he did.  There was never any mention of getting his old custom items off the car back.  When he was signing all his documents for his purchase he asked **** our sales rep in front of Jeff our finance manager if he could have his old stuff off the car.  **** tried to call the owner which was not available so he came and asked me as I am the General Manager and told **** that that is not possible and the stuff will stay with the car.  
We do everything in writing and if he was promised the old exhaust system it would have been on a "due bill"  in writing.  He came in the next day and wanted a spare tire and a jack for the truck he bought saying it was missing so I graciously supplied him with it.  He then asked for the exhaust off his old car.  I explained to him it was not part of his purchase agreement and being as the car he traded in was not in fact problem free..... in fact it has a bad transmission and the steering is leaking. I am talking with the owner about wholesaling the car rather than selling it through the lot.  I explained that we are not going to take several hours of labor @ $125.00 an hour to take off the exhaust and give it to him especially when it was never promised to him.  He agreed that in fact nothing was promised to him and nothing was in writing as well and left.  We went far and above to make this purchase right by supplying a spare tire and jack after the fact, giving him a discount on the vehicle he purchased and taking his trade in by his word that it is all good which in fact it is not.   None the less we are big boys and we as well had nothing in writing that his car was problem free as he stated and we are handling all the very expensive issues professionally and with no feedbacks or complaints to Mr. ****.  We also priced the headers and they are under $300.00 new so when he is asking for $500.00 this makes no sense at all.  In summing this all up, we feel we did nothing unethical or illegal and dealt in a very proper manner.  If you have any further questions please don't hesitate in contacting me direct @ ###-###-####  ****** *****   General Manager                    

8/1/2014 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: we purchased a vehicle from Hayes and traded in an older 1 owner truck. We did the usual paperwork and signed all the DMV paperwork and drove home. The next day or so, Hayes called and said we did not do all the paperwork. We had to drive to Lincoln to meet there rep. and sign more paperwork. My wife went to DMV the next week to register the new truck and was told they had no paperwork. We contacted Hayes and **** told us their DMV person would be in later that week and would take care of it. It is now July 28th and i have a notice from DMV that my handicapped license plate has been suspended because they had no paperwork showing title change. I can't drive my truck for another 2 weeks legally according to our last conversation with DMV. We have had numerous conversations with **** @ Hayes with no positive results. And that is my complaint. w

Desired Settlement: I would like them put on notice that they need to get there act together regarding paperwork and DMV.

Business Response: Attn: ******* We have had several phone conversations with Mr. and Mrs. ********* and have tried to explain that the trade in vehicle did have the release of liability done but their handicapped plates have to be done by them. They would rather scream and yell at us and then hang up rather than try to understand the process through d.m.v. which we have no control over. Unfortunately I can not re print a copy of the release of liability as it was already done at the time the folks traded it in. There should be no complaint against us as we did all the proper procedures and they just don't want to listen or understand. I cannot and will not have any further conversations with them as I refuse to be disrespected, yelled at and hung up on every time I try to explain the facts to them. This issue is really between them and the d.m.v. All they have to do is go to the d.m.v. and register the personal license plate to their new vehicle. Please let me know if you have any further questions. I hope this will not tarnish our ratings with the b.b.b. as once again this is not really anything we did wrong or improper. I think this type of complaint should be washed away completely and not open for public viewing as again I stress it really has to do with the d.m.v. and not us..Please let me know the out come. Murray Shane. ###-###-####

Consumer Response: I am rejecting this response because: Admitadly, we got frustrated with the conversation with Murrey because he did not have the whole story. If he had spoken with **** concerning the problem he would have understood. We waited a week or so to change the plates at the DMV. DMV told us they had no knowledge of any transaction or had any paperwork showing the sale or purchase of any kind. We contacted **** and he directed us to his DMV lady and she told us things would be taken care of immediately. a week later with no results we called **** and he said he would get on top of it and call us beck right away. No call, no paperwork. Evidently, they were in such a hurry to get my old truck to the auction they lost or misplaced our paperwork.

6/8/2012 Problems with Product/Service