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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Hayes Auto Sales Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Hayes Auto Sales Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Murray Shane, General Manager
Auto Dealers - Used Cars
Industry TipsBuying a Used Car at a Dealership
119 Riverside Ave
Roseville, CA 95678 Directions
440 Riverside Ave
Roseville, CA 95678 (916) 780-1951 (916) 780-1939 Directions
500 Riverside Ave
Roseville, CA 95678 (916) 780-9131 Directions
512 Riverside Ave
Roseville, CA 95678 (916) 782-2076 Directions
9444 Greenback Ln
Orangevale, CA 95662 (916) 988-5711 Directions
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Additional Phone Numbers
- (916) 958-5711(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - Additional Business Login
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I recently traded in my then current vehicle and purchased a vehicle from Hayes Auto Sales auto dealership on Riverside Ave in Roseville, CA. I had other parts that I was willing to add in with my trade that were not installed on the car, in doing so I said I wanted the other parts that were currently on the car to be returned to me. The salesman ****, that was assisting me, said that would not be a problem. He then said let me go and talk to my boss, ******, and I'll make sure that you can get those parts back. Upon his return he said that his boss did in fact agree to the terms and I would be able to return the next day and retrieve the parts that were then still on the car. I went home and got the parts I was going to give them in addition to the trade in and left them at the dealership the night I purchased the vehicle, assuming that they would hold up there end of the verbal agreement and I would be able to retrieve my parts that were still on the car the next day. Before signing the contract I was in their office working with their paperwork guy, *****, and **** was also still in there and they both kept reassuring me that I would be able to get my parts back the next day without any troubles at all. When I returned to pick up the parts that were on the car, the three of the men who had agreed to giving me back the parts denied ever telling me they ever agreed to those terms and said they would be keeping everything and I was out of luck and that I, "Might as well just leave because you won't be getting anything here", as stated by ******. I know that the contract is protected by the Parol Evidence Rule, which states that the contract is binding and unless an addendum is added then the contract is as it is stated in the terms. However there are exceptions to that rule and multiple exceptions apply to my case. I am using the BBB as my second attempt to retrieve my parts, or my money for those parts, and if this doesn't work I plan on taking my complaint to small claims court.
Desired Settlement: I am demanding that the parts they promised to return to me, in fact be returned, or that I be compensated in the amount of five hundred dollars. The parts total the amount of twelve hundred dollars brand new so I am asking for the value of what they were worth at the time of the trade in.
After speaking with all of our employees about this particular sales transaction we have determined that there was no wrong doing on our behalf. When Mr. **** was trading in his vehicle, he did not want anyone to drive it and assured us it was in top shape aside from the custom exhaust he had on it. He personally spoke to the owner of the dealership and myself and was questioned if he had the stock exhaust system for the car so it would be smog legal. He said he did and that he would bring all the stock components for the car which he did. There was never any mention of getting his old custom items off the car back. When he was signing all his documents for his purchase he asked **** our sales rep in front of Jeff our finance manager if he could have his old stuff off the car. **** tried to call the owner which was not available so he came and asked me as I am the General Manager and told **** that that is not possible and the stuff will stay with the car.
Problems with Product/Service
Read Complaint Details
Complaint: we purchased a vehicle from Hayes and traded in an older 1 owner truck. We did the usual paperwork and signed all the DMV paperwork and drove home. The next day or so, Hayes called and said we did not do all the paperwork. We had to drive to Lincoln to meet there rep. and sign more paperwork. My wife went to DMV the next week to register the new truck and was told they had no paperwork. We contacted Hayes and **** told us their DMV person would be in later that week and would take care of it. It is now July 28th and i have a notice from DMV that my handicapped license plate has been suspended because they had no paperwork showing title change. I can't drive my truck for another 2 weeks legally according to our last conversation with DMV. We have had numerous conversations with **** @ Hayes with no positive results. And that is my complaint. w
Desired Settlement: I would like them put on notice that they need to get there act together regarding paperwork and DMV.
Business Response: Attn: ******* We have had several phone conversations with Mr. and Mrs. ********* and have tried to explain that the trade in vehicle did have the release of liability done but their handicapped plates have to be done by them. They would rather scream and yell at us and then hang up rather than try to understand the process through d.m.v. which we have no control over. Unfortunately I can not re print a copy of the release of liability as it was already done at the time the folks traded it in. There should be no complaint against us as we did all the proper procedures and they just don't want to listen or understand. I cannot and will not have any further conversations with them as I refuse to be disrespected, yelled at and hung up on every time I try to explain the facts to them. This issue is really between them and the d.m.v. All they have to do is go to the d.m.v. and register the personal license plate to their new vehicle. Please let me know if you have any further questions. I hope this will not tarnish our ratings with the b.b.b. as once again this is not really anything we did wrong or improper. I think this type of complaint should be washed away completely and not open for public viewing as again I stress it really has to do with the d.m.v. and not us..Please let me know the out come. Murray Shane. ###-###-####
Consumer Response: I am rejecting this response because: Admitadly, we got frustrated with the conversation with Murrey because he did not have the whole story. If he had spoken with **** concerning the problem he would have understood. We waited a week or so to change the plates at the DMV. DMV told us they had no knowledge of any transaction or had any paperwork showing the sale or purchase of any kind. We contacted **** and he directed us to his DMV lady and she told us things would be taken care of immediately. a week later with no results we called **** and he said he would get on top of it and call us beck right away. No call, no paperwork. Evidently, they were in such a hurry to get my old truck to the auction they lost or misplaced our paperwork.
|6/8/2012||Problems with Product/Service|