BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Cost Less Auto, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Cost Less Auto, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Bobby Scott, President
Auto Dealers - Used Cars
Products & Services
Cost Less Auto Inc is a used car dealership.
Industry TipsBuying a Used Car at a Dealership
5485 Pacific St Ste A
Rocklin, CA 95677 Directions
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On Saturday April 19, 2014 at approx. 4:30 PM the following occurred.My husband (who is disabled) and I went into Mr. *****, office (Mr. ***** is the dealer that sold us the Buick)and told him that after reading the contract we felt he made us pay $495.00 extra for Gap Insurance that we did not need for the Buick and wanted a refund. Mr. *****, became outraged/hostile and shouted at us" fuck no you signed the contract and that's the fuck in way it is. I don't fuck in believe you, you must have a low IQ" My husband and I looked at each other in shock and could not believe this type of language and insults was coming from a business man. The men in the office ( Mr. *****, co-workers)even came out of their offices when they heard Mr. *****, shouting at us, I was also afraid Mr. *****, was going to his 2 dogs attack us. My husband told me "lets get out of here" and we were able to leave Mr. *****, office without further incident. I feel Mr. *****, owes us a written apology for his violent actions and $495.00 for the Gap Insurance, because he either lied or made a mistake telling us we had to buy Gap Insurance in order to get the car loan. We already have auto insurance and don't need to spend an extra $495.00 for nothing.Please see attached auto contract.
Desired Settlement: Mr. *****, should refund the $495.00 for Gap Insurance.
This dispute is difficult to respond to because the customers claims are completely false. The last conversation from any employee or associate of Cost Less Auto to ******* or ******** ******i was on Friday April 18th. On this date the ******** came to the dealership with mis-information that they could return, cancel the contract, and receive a full refund over 3 weeks after purchasing the vehicle. We had explained to them that the vehicle was financed with a bank and all paperwork had been submitted. The customers response was that the bank had told them they could cancel the contract. This information is false and we called the bank on speakerphone on behalf of the customer so they could have the correct information. The bank informed us and the customer that there is no way to cancel a contract. If they would like, they could trade in the vehicle for something else or sell the vehicle on their own and pay the loan off.
Read Complaint Details
Complaint: I contacted the dealer to revoke authorization to all lenders my information was circulated to. This was at 3 pm 9/3/12. I don't feel this was done. Multiple inquiries took place on my credit file when I was under the impression that the car lot would pull my report and circulate it to potential lenders for their offers. I would assume once I did accept their offer an actual report would be pulled by the lender as a contingency of the offer. This was not what happened and I contacted the car lot (****) to revoke my authorization to them and for them to revoke it to anyone they distributed my information to. **** was rude, upset I wasn't getting the car, took a tone with me, repeatedly hung up on me. When I contacted the lot there were 4 credit companies that had requested my information and some didn't even seem to be ligitimate businesses as I ran their names and addresses on Google nothing came up.
Desired Settlement: I need all of the requests for my credit information that took place as a result of their actions starting on 9/3/12 and on to be formally removed from my credit files at all 3 reporting agencies (Experienc, Equifax and Trans Union) as it was done without my clear understanding of what was going to take place based on my conversation with ****.
Business' Initial Response