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BBB Accredited Business since
Phone: (209) 863-8999 Fax: (209) 863-8999 3832 Atchison St Highway 108, Riverbank, CA 95367
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Sale of used cars
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A BBB Accredited Business since
BBB has determined that C J Auto Sales meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for C J Auto Sales include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 5 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||4|
|Total Closed Complaints||5|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 68466.
Type of Entity
Business ManagementChris Howe, Owner
Auto Dealers - Used Cars
Products & Services
C J Auto Sales sells the following brand(s): ALL
C J Auto Sales offers the following product(s): Used Cars, Used Trucks
Method(s) of PaymentCash, Check, Money Order, Master Card, Visa, Discover, American Express, PayPal, Dinners Club, JCB, Union Pay
Refund and Exchange PolicyAll vehicle sold AS-IS unless specifically stated otherwise
Products & Services
CJ Auto Sales is a used car dealer.
Industry TipsBuying a Used Car at a Dealership
3832 Atchison St Highway 108
Riverbank, CA 95367 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
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Complaint: To start with I wasn't going to be the one purchasing the vehicle I was the one that put down the deposit never did ***** **** let me know that by putting a hold on vehicle and if purchased didn't go through that I wasn't getting back deposit their wasn't not contract sign or even had tested drove vehicle it stayed at dealer ship the whole time when returned the next day to get deposit ***** then said "I don't need to give deposit back you put a hold on the vehicle and preventend me to make a sale so the should be consequence" then I told him there was no contract sign or no where does it said no refund their was no purchase so "***** then said we made a verbal agreement and that he recorded everything" so then I told him what he is doing is Not legal the recipient that I was giving said One week hold but he said I don't have to return deposit but am going to return it in the period of 3weeks those three weeks Will be 500 or sooner if He sell it before the time, the recipient only said One week so my thought is this is wrong how can he do this.
Desired Settlement: I just want my deposit back,is not fair what he is doing people need to know and ***** needs to explain better before customer makes deposit.
Consumer Response: Consumer states that she has received her deposit back in the form of post-dated checks. Those checks were received four or five days after complaint was filed. Consumer is very dissatisfied with the way the business handled the situation and is in total disagreement of their deposit-hold policy.
Read Complaint Details
Complaint: On 07/23/2014 I purchased a 2005 Chevrolet Tahoe and in good faith provided the dealership with a down payment which included $900 cash the dealership decided to unlawfully repossess the vehicle as they had no legal right to the vehicle which the lien holder ******** ********* has provided me proof that they had no knowledge nor gave permission for anyone to take possession of the vehicle. After several discussions with Westlake Financial's upper management we agreed it was in the best interest to sell the contract back to CJ Auto Sales, who requested to buy the vehicle back and at no point was obligated to do so, and referred me to a more reputable dealer where I was able to get into a vehicle without having to endure shady sales tactics. I have in every effort tried to cooperate with The owner of CJ's Auto Sales but he ignores phone calls, emails and faxes. I am entitled to a refund as stated in our contract and any reputable business would fulfill their contractural obligations which so far CJs Auto has failed to do.
Desired Settlement: $900
Business Response: The *****'s did purchase a vehicle from CJ Auto Sales. BUT MANY DETAILS ARE LEFT OUT! The down payment for the vehicle was $2040.00 of which 900 was cash the rest was by check, which was not honored. The *****'s stated by phone and Email that they would have the funds for the bad check to us on Monday Aug 4th. That's a full 13 days later. Here is the Email: Aug 1 Hi *****, This is ******* ***** and I wanted to touch basis with you in regards to the down payment issue which I just learned about yesterday afternoon. The money is in the account however they have frozen my funds and cannot tell me when this issue will be resolved, so if you can give me until Monday to come up with the money I would greatly appreciate it. Sorry for the inconvenience this has caused. ******* ***** Of course the *****'s never brought in the funds which caused the vehicle to go into repossession. We did wait over another week for the funds to show up and attempted calls, but none were returned. SPECIAL NOTES: According to Ms. *****'s employer she used to work there over a year ago, BUT DOESN'T IN FACT WORK THERE NOW. I confirmed that with the Director of HR at the company she claims to work with. It appears that Ms. ***** actually modified old paycheck stubs from when she did work there with new dates. (FRAUD). Two paycheck stubs even have the same date, but different information. Funds at this stage will follow the State of California repossession laws. Of course paying for the vehicle would alleviate all the issues.
Problems with Product/Service
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Complaint: I purchased 1st vehicle on May 31 2014 and the vehicle broke down the next day, 2006 Altima Nissan, VIN *****************. He requested to fix-it. Took him about a whole month. Dealership had want to, but did so. The Altima Nissan 2006, brakes down on me again. I requested again my refund & dealership refused to return my money unless I get another vehcile from his car-lot. I didn't want to but he left me no choice. I purchased 2nd vehicle on July-7-14, 2004 Chrysler Pacifica, VIN #*****************. The 2nd vehicle had the same problems. Dealership stated that he unplugs the batteries from the vehicles to turn-off "check service Engine light." I inform dealership he can't do that without fixing the problems otherwise he is selling false vehicles. Dealership asked me to bring in vehicle so he can take a look @ vehicle & to give him a couple of days. I called dealership & he was refusing to return my vehicle because dealership wanted for me to get insurance & contact the bank so they can cut the check & pay him. I purchased Insurance & called the bank. The bank question me & asked me if I had possession of the vehicle. I told the bank, the truth & said "NO". Bank stated that dealership knows their procedure & that I needed to have possession of the vehicle. I took a copy of proof of insurance to the vehicle back until I called the bank, again, and lie to them that I had possession of the vehicle because dealership wanted to get paid. I told dealership, again, that I will not lie to the bank @ all. Dealership @ first stated once I put insurance that he would return vehicle back to me. Today is August 7 2014 and I still don't have possession of the vehicle nor do I have my money back. All because dealership wanted for me to lie to the bank because dealership kept on saying, "He wants to get paid First". I have all documents to proof this matter.
Desired Settlement: To refund my money back. $2,241.03 plus the money I put into the 1st vehicle; $46.89 for the oil change and $133.38 for the Transmission service a total of $2,2421.30
Business Response: BBB Case# ******** CJ Auto Sales 3832 Atchison Street Riverbank, CA 95367 ###-###-#### ________________________________________________________________________________________ Maricela ******, Thanks for the correspondence. I' m always sad when a customer has a problem with a vehicle. I would personally like to sell vehicles that will go a million miles without a problem of any kind, that require no maintenance. But the reality is that all machinery has a risk of breaking. It's unfortunate that you had a failure shortly after you took possession of the vehicle. The 2006 Nissan Altima you purchased was driven around town from time to time prior to being put up for sale, and showed no signs of any issue. The test drive with you also showed no signs of any issues; but with that being said, the vehicle is 8 years old and has 124,000 + miles on it. Ms. ****** came to the dealership and checked out several cars including a test drive and ultimately picked the Nissan for her purchase. Ms. ****** decided to purchase the vehicle AS-IS NO WARRANTY even though she was offered a service contract/warranty. Ms. ****** came back the next day stating that the vehicle had overheated. It was Sunday, and there was no repair facility open, so a CJ Auto Sales staff member asked her to call back on Monday, but not to drive the car in the mean time. Ms. ****** called on Monday and I asked her take it to one of the local auto repair shops that will diagnose problems for free. Since it happened shortly after delivery, CJ Auto Sales agreed to take care of the costs associated with the repair of the overheat issue. The repair shop found a bad thermostat and replaced the thermostat with a new one. The vehicle was returned to the customer, and CJ Auto Sales paid for the repairs. Approximately a week later Ms. ****** called and stated the car would not start. I told her the car was purchased AS-IS NO WARRANTY, but if she wanted to take it to the same shop, she could get the diagnosis for free. The cost for the repair would NOT be covered unless it was related to the overheat issue. She took the car to the repair shop, but the mechanic was unable to reproduce the issue. He called me and said the spark plugs in the vehicle were old and asked if I would OK their replacement. I said yes. The car was returned again to the customer, and CJ Auto Sales paid for the repairs. She called back a couple days later with the hardstart issue again. Again I told her if the issue is related to the overheating, CJ Auto Sales would cover the costs; if anything else was found wrong it was her responsibility for the repair. The vehicle went back to the repair shop, where the mechanic was able to reproduce the hard start condition, and found the head gasket to be leaking into the combustion chamber. I informed Ms. ******, and told her that we would fix the issue at our expense. I also told her that the car had to be scheduled into the shop as the repair takes a long time, approximately 2 weeks. Ms. ****** agreed, and the vehicle was scheduled for repair. Ms. ****** and I talked and she asked if I would check out the vehicle once the repairs were completed. I agreed to give the car a good long test drive once repairs were complete. The vehicle was repaired with a freshly resurfaced and pressure checked cylinder head, new thermostats, new water pump, new radiator, and new serpentine belt. I took the car on two long drives on two different days and the vehicle performed perfectly. No overheating issues and no hard start conditions. The car was returned again to the customer, and CJ Auto Sales paid for the repairs. All was OK for a few days. Then Ms. ****** called and said it was hard to start again, but not overheating. The car went back to the mechanic shop and was diagnosed with the head gasket leaking again. Since the repair was just completed, it was covered under the repair shop's warranty. NOTE: This took place over 44 days and 1500 miles! Ms. ****** stated that even if the vehicle was fixed that she wouldn't trust the car and asked if she could get a different vehcile. I told her probably not, but that I would talk if over with the staff at from CJ Auto Sales. The decision was made to allow her to switch to another car. Ms. ****** test drove three different vehicles and settled on a 2005 Chrysler Pacifica. This time I insisted on a very long test drive of over an hour, to make sure she really likes the car, and that there are no issues prior to the sale. During the test drive Ms. ****** and her friend decided they had driven enough and came back sooner than was planned for a total drive time of about 45 minutes. We went in and did the paperwork, and I strongly encourage her to add a Service Contract/Warranty to the vehicle, which would cover issues like what happened to her last vehicle, but she refused, and AGAIN purchased the vehicle AS-IS NO WARRANTY. In addition, I told her that this is a whole new loan, and that all the stipulations would have to be updated to be within the last 30 days as required by the finance company. She said ok, but didn't have all the stipulations with her. Ms. ****** was missing her pay stubs, insurance, proof of residence, and proof of phone. She stated that she would have all but the paycheck stubs completed by the next day, and the paycheck stubs by the end of the week as she was starting a new job the next day. THINGS DIDN'T GO SMOOTHLY... Ms. ****** did not bring in any of the required stipulations. After 4-5 days, the staff at CJ Auto Sales started calling Ms. ****** to see where the stipulations were, but got no response. After about 9 days a staff member talked to Ms. ****** and she states she will have all the stipulations in the next day. The next day no stips, the following day, we recieve two of the stipulations, the proof of phone, and the proof of residence, but still no paycheck stub (Proof of Income) and no insurance. On day 12 I call her insurance company to get the proof of insurance directly rather than waiting for her, but found out she has none; not even insurance that will branch from one policy to another, but NONE. Ms. ****** signed an agreement to keep full coverage insurance on the vehicle at all times until the loan is paid off. Since there was no response from Ms. ******, I called her mom, who stated that she was about to visit with her daughter and would let her known that CJ Auto Sales and the finance company needed the stipulations of insurance and paycheck stubs ASAP. Again no response that day or the next. On the 14th day, I call her mom again, and she states that she gave her daughter the message. I told her mom to let her know that without proof of insurance today that her car would go into repossession. Ms. ******'s mom assured me she would pass on the message. At the end of the 14th day Ms. ****** calls and I let her know that the insurance is needed NOW as the vehicle is at risk. I also let her know that if all the stipulation were not in that the finance company would turn down her loan and that it would revert back to CJ Auto Sales. She stated that she would get the insurance now and call me back. Ms. ****** called back, but instead of getting insurance she stated that she saw a puddle of water under her car, and could I fix it. I told her that the repair and maintenance of the vehicle is her responsibility, and that she purchased the vehicle AS-IS NO WARRANTY. This started a long conversation that was basically she was not going to complete the stipulation until I took care of the car. I told her that CJ Auto Sales can get a diagnosis done for free, but that CJ Auto Sales would not pay for repairs. I also told her again that without insurance today that her car would be up for repossession. Ms. ****** kept going on and on, and I finally told her if she was unhappy with her vehicle, she could just turn the vehicle in and walk away. A volantary repossesion! This means no money returned and I wouldn't report this volantary repossesion to the credit bureau. Within an hour or so the vehicle was dropped off. At this point the deal was done, OR SO I THOUGHT... NOTE: In all cases when work was done, Ms. ****** took the vehicle to an auto repair facility, not to CJ Auto Sales. When the car was turned in there was nothing in the vehicle and she returned the vehicle and keys to CJ Auto Sales! Two days later she comes back and wants to know what has been done on her car. I told her nothing as it was a volantarty repossesion. She states she didn't think it was a repossession, but that I was going to fix the car. As you can imagine another long conversation. This ended with me converting her volantary repossession into a involantary repossession. Volantary repossessions have no wait period, meaning that once you drop off the car, you can't change your mind and get it back. A regular repossession allows the consumer 15 days to fix the condition and recover the vehicle at a cost, plus a reverification of all application data. I told her I would wave the repossession costs if she got the stipulations to the bank in time and the loan got approved. If not CJ Auto Sales would pick up the contract and the regular repossession would stand including reverification of application data and fees. I told Ms. ****** that to get the loan approved the insurance and paystubs need to be submitted and approved before 21 days pass from the day she took possesion of the vehicle, meaning that there is only 5 days left. THIS IS WHEN I FIND OUT THAT Ms. ****** DOESN'T HAVE A JOB. Even though she put on her application that she had a job and was starting the next day, the REALITY is that she was interviewing for a job which she didn't get. IF I HAD KNOWN THAT SHE WASN'T EMPLOYED I WOULD OF HAD HER KEEP THE PREVIOUS VEHICLE and wait for the repairs to be completed, as the income verification was already completed. I called my representative at the finace company and explained the situation. He called back and said that his finance company could use her previous job verification. All she needed now was insurance and an interview. The problem is Ms. ****** didn't get issurance until the the 22nd day, and it was already too late to get an approval from the finance company without a reverification of employment. The loan reverted back to CJ Auto Sales which needed to verify employment. Ms. ****** stated to me that she had two new part time jobs. So I told her all she needed for approval at CJ Auto Sales was verification of employment, Insurance in our name, and the repossession fee. She didn't come back with any of the information, so the repossession completed. Resolution: At this point we are past the ability to rectify the situation as the vheicle has been repossessed. Sincerely, Chris Howe CJ Auto Sales ###-###-####
Business Response: I wish I had the time to respond to this letter line by line, but I don't. The previous reponse pretty much sums it up. The 1st vehcile is a moot point as all funds were refunded. She purchase a 2nd vehicle AS-IS, NO WARRANTY, even thought she was offered one. ----------------- Ms. ****** told me she was employed and was starting the next day. She stated that all stipulation would be returned to me the next day, except for the paystubs as she would have to complete the week. She signed the credit application with the line "I the undersigned, make the above representations, which are certified to be correct, for the purpose of securing credit" ------------ The vehicle was repossessed for lack of insuracne. SIMPLE. --------------- The bank was willing to bypass the proof of income and use the one from the previous loan as long as all stipulation were to the bank within 21 days of purchase. In addition, I told Ms. ****** if she got all the stipulation into the bank before the deadline that CJ Auto Sales would pay the repossession fee. Her insurance stipulation didn't come until the 22nd day. Her insurance card shows the date. Since the stipulation was late, they would have to verify employment and... Well there isn't any. Ms. ****** stated after that, that she indeed was emplyoyed at two part time jobs, but wasn't willing to tell me the new employers. I could of resubmitted the employment information and got the loan reinstated at the bank had this information been presented. She stated that for "Employment Verification" to use what she put on the credit application. Employment verification was sent out and came back as none. So the repossession stood, and the loan reverted back to CJ Auto Sales. I told her I would carry the loan, but that the repossession fee would stand. So all she needed to do was change the lienholder statement on her vehcile to CJ Auto Sales, pay the repossession fee. But neither of these were done. This vehicle has been repossed and CJ Auto Sales will follow the California repossession laws with regards to funds.
Problems with Product/Service
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Complaint: He solid me a truck with a bed enjoin and I would like hem to fix it. I believe he knew it was bad. rod started to knock, I took it to the car lots repair shop they said the enjon was no-good and needed rebuilt one. The car lot said that I bout as-is that it is my problem to fix it. The owner of the lot said he would pay for the motor and at it to the contract. I don't know if I did the right thing, but I left it there a the lot. The pick up was not driven all the time I had it. When I drove it form the lot I pick up my nefue We went about 4 miles, The truck quit running, so I then drove home and parked it. I check the oil with my nefue and we could not see entity oil on the dip stick. So I put en 2 qts. Then I rechecked the oil level it was over full. So I drained the exes oil. We could not see any oil on the dip stick ( it appeared not to have any oil at all! It was clear as water.) But when I put the oil in I could see a change in color, that is when I saw it had to much oil. The pick up is at the car lot. They are trying to blam me for every thing. Whit can I do? Can you help me? I contacted a lawyer he said he could help, and he said he could wen a law suit but he ned a retainer. I am 67 and on SSD and no money. Thank you for reading my compliant. **** ********* **** ***** Fe. St. ********* Ca. 95367 ************ *******@msn.com
Desired Settlement: To pay half of the repairers, add my part to the loan. I do not want to go where he has hes cars fixed.
BBB Case# ********
I went to there car lot looking for a pickup truck. I started working for a security company and it was very cold on the motorcycle so I wen looking for a pickup truck. I asked the owner of the car lot how much was the pickup. He stated it was 2795.00. I said the price sounds good. We went into the office at that time. Then he said it would be a $1000.00 more for financing the pickup, so it would be 3799 the 2799 was the cash price. At do time did I start the pickup. I asked if this was in house financing, he said NO the lone will go through a bank. I sold my motorcycle a few days later wen back to the lot talked to the owner, he got the keys and we went for a test drive. The owner went with me we went to 1st street and back the owner would not let go any further. He said “I am the only one at the lot” so so I had to turn around and go back. The test drive was about 2 1/2 mi The engine was still cold and it had good oil pressure.The owner stated to me that all the test drives was about 15 mim and the vehicle did not make any funny sounds. He stated to me the pickups engine was good. When the pickup was cold it had good oil pressure when I went on the test drive. Then I placed a deposit on the truck. Two days later I came back with the rest of the deposit. As to the warranty, I had no conversation with ***** **** about the warranty. I did with Ed, As we were filling out all the paper work, when we got to the part of the warranty/service, he told me that it was inchase I wanted to bring the truck back. But I like the truck and it had a good engine I did not need to worry about braining it back. So I went and turned it down.
We went to start the pickup, it head a dead battery. When we started the motor an let it ide
I noticed that it was was not charging. Ed told me to take it to O Riley's and have the battery checked. I drove to my house 2 blocks away. I picked up my nephew **** Mitchell and we were go to take a test drive to Modesto. On the way, when the motor got hot it started to have a knock. I pulled into O Riley’s, I got to check the oil, when I pulled out the dipstick I could not see any oil on it. Then I called **** over and recheck the dipstick we could not see any thing. So I bout two quarts of oil. I thought there was no oil in the crank case, with very low oil pressure that was the cause of the knocking. After I put in the 2 qts I could see it was over full. I have never have seen oil that clear be for, I cleaned the dipstick with a pice of paper it did not fell oily. Only after I added the oil could see a light trace of the color of oil. **** pointed out to me that I was looking at the wrong gage. I was looking at the oil pressure gage not the volt meter. What I thought it was not charging, it was really low oil pressure.
I went back to the car lot to talk to Ed and tell him what had happened. ** called the mechanic form the Pit Stop that does all there repair work.When he arrived I told him what had happened. And why I and how I over filled the oil. He explained that overfilling can hurt an ingine. He advised me to drain out some oil. I went to Jiffy Lub in Riverbank.
I told the manager what had happened he drained the oil. He listened to the knock, he thought it might a rod going out. I went back to the lot, talked to ** he said there is nothing he could do,scents the was Friday. He said to come back Monday.
This all happened all in four hours after I drove off the lot.
I kept the pickup over the week end and I did not drive it any where. Monday I went to talked to Ed again he said he talked to ***** and for me to take it to the Pit Stop for there mechanic to look at it a gain. The mechanic listen to the engine said the over filling the oil level caused the engine to knock and blamed me for it. The oil pressure was at 20 lbs at idle. I tyed to tell them, put on the bark and in to gear an if a a stop light the oil pressure goes to 0 lbs. One of the other guys that was there told me to go a change the oil pressure would come back up, and I could processibility of a plugged oil filter and that is why I have no oil pressure.
I feel like a victim. I bout the pickup on December 21,2013 Saturday mourning, after we got started, I got the oil pressure and the volt meter mixed up. So there was no oil pressure when I left the lot. Going down the road it showed 40 lbs.pressure at the stop light with the brake on and in gear it would be 0 lbs pressure. We heard a knock so we ( **** and myself) thought we were low on oil. We went to ORily’s and checked the dipstick we could not see any thing on it. What ever it was it was not engine oil. When I put the oil in it changed color and then I can see it was over full. I had the oil drained that day. (3 hours after I put it in) This all happened four hours after I drove it off the lot.
When I went to the Pit Stop and talk to the mechanic all that he would talk about was the overfilling the oil. Not about the engin knock, lost all power go down the road, it died on me at a stop. He checked the scending unit for the oil pressure it read 20 lbs. And that is OK. I put the brack on and put is gear the oil pressure went to 0. He would not take a look at it. Sad it was fine. I felt they were just shinning me on.
On December 23,2013 I took the truck back to the lot. I talk to ED he stated that ***** said the him and the mechanic talk it over and the truck would need a short block, about $2,000. It is hard for me to belive that 2 qts over full less than 7 mi would do all the damage. I fell this is a scam. The pit stop was going to put the engin in, that is why I took the pickup back. I don’t trust the guys at Pit Stop. If ***** would have scent it to Engine Renew I would have took hem on his offer. For a 2799 pickup it would engine and all would have cost me 9,000
Problems with Product/Service
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Complaint: My husband and I purchased a f 150 on the 18 of June has been in the does dealership since the 20th of June and not working no help from the dealer My husband and I purchased a ford f150 on June 18, 1013 as of today July 25,2013 the truck is still in the shop the day we purchased the truck it lost power on the way home from the dealer we had the truck taken to the ford dealer in Oakdale the amount of issues at this time is fuel lines had holes in them their was gas in the oil the fuel filter was done and had to be replaced the four catalytic converters were all need to be replaced the lights all stay on check engine all dummy lights and oil pressure would decline greatly when accelerating total cost 1418.00 on top of ball joints for 360.00 spoke with ***** the owner and was told to bad we have only had the truck in ate position for a day and a half for over a month in the shop
Desired Settlement: We would like and deserve repair cost of this truck
Business' Initial Response