At-a-glance
Related Categories
Business Details
- Location of This Business
- 3195 Naglee Rd, Tracy, CA 95304-7319
- BBB File Opened:
- 5/24/1983
- Years in Business:
- 40
- Business Started:
- 6/11/1983
- Business Started Locally:
- 6/11/1983
- Business Incorporated:
- 1/9/1987
- Accredited Since:
- 6/11/1983
- Licensing Information:
- This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.BBB records show a license number of 21770 for this business, issued by CA Department of Motor Vehicles- Occupational Licensing (DMV)
These agencies may include:
CA Department of Motor Vehicles- Occupational Licensing (DMV)
8243 Demetre Ave
Sacramento CA 95828
- Type of Entity:
- Corporation
- Alternate Business Name
- Country Nissan
- Nissan Tracy
- Country Nissan, Inc.
- Business Management
- Mr. Matt Zapien, General Manager
- Mr. Neil Holcomb, Parts Manager
- Mr. Mike Fahrney, Owner
- Contact Information
Principal
- Mr. Matt Zapien, General Manager
Customer Contact
- Mr. Matt Zapien, General Manager
- Additional Contact Information
Fax Numbers
- (209) 820-6050Primary Fax
- (209) 239-4925Other Fax
Phone Numbers
- (877) 328-7229Other Phone
- (209) 820-6050
Customer Complaints
4 Customer Complaints
Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews
File a ComplaintMost Recent Customer Complaint
02/26/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Customer Reviews
4 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Natalie Y
04/15/2024
Tracy Nissan Response
04/16/2024
It seems as if there was a misunderstanding between Tracy Nissan and the customer. The service advisor had brought to customers attention that the extended warranty may request maintenance records. Service advisor had asked to get those prior to diagnosis. That request was either not relayed properly or missed by customer. After a few weeks the service advisor reached out to customer to see if she had got the maintenance records. The customer emailed the advisor hand typed in a word document record as the maintenance was being performed by the customer's family. The service advisor made customer aware that the Nesna warranty may not accept the records as they are not an invoice from a shop. A Tracy Nissan service technician performed diagnosis and confirmed the noise was internal in the engine and a long block replacement would be necessary. The service advisor was dealing with ***** warranty, and the service manager found out that the long block replacement would not be covered by customer extended warranty. Customer declined further repairs at this time and having vehicle towed out. Diagnosis was waived on behalf of Tracy Nissan
Thank You,
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