Business ProfileforStockton Honda

We purchased a 2023 Honda Accord hybrid sport for $ ****** dollars on July 22, 2023. As you can imagine, we were happy with our purchase until three weeks later, and our vehicle suddenly began to have a white smoke come from the inside vent of the vehicle. We weren't sure what was wrong or happening. The white smoke was alarming and concerning, giving the fact that the car is brand new. I was concerned that maybe it was overheating or possibly a radiator leak. We called the dealership and told them our concern. The service department was not very helpful. We were expecting them to tell us to come in. Instead, they made it seem as if it wasn't as important. We continued to drive the car, and again, more smoke came out, and the dash was not displaying. We had to turn on and off the vehicle several times in order for it to display again. This is a brand new 2023 honda. We were concerned it may catch on fire. We were approximately 8 miles away and contemplated driving it or having it towed. We took the risk and drove it to the dealership. We met with *************************, who worked at the service department. He was the same individual we spoke to over the phone. He told us that, unfortunately, there are no loaner vehicles to give out. I asked him, "What was the policy for vehicles this brand new with these issues?" What happens to the customer? Does the customer have to find their way back home? ****** said, "Unfortunately, there are no loaners, so yes, you'll have to find a way home, and it's on the customer." Apparently, if you purchased a brand new car, and there are mechanical / electrical issues, You'll have to spend more money on renting a car and finding a way home. Since we didn't have an appointment, there was no guarantee our car would be seen. How can a multi- million dollar company have no loaners or even try to accommodate the customer when this is a safety concern. What a sad way to run a business, CA ********** of ******** affairs should be aware of this.