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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Shingle Springs Nissan/Subaru, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Shingle Springs Nissan/Subaru, Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 20310.
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 128554.
Type of Entity
Business ManagementMr. Robert L. McCarver, Owner/President
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Alternate Business NamesShingle Springs Kia
Products & Services
Shingle Springs Nissan/Subaru, Inc. offers new and used car vehicles sales and service.
Industry TipsAuto Repair - Road Signs of Good Business Buying a Used Car at a Dealership
4045 Wild Chaparral Dr
Shingle Springs, CA 95682 (866) 761-9158 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (866) 761-9158(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: I brought my Subaru Outback year 2000, for a diagnosis to the Subaru shop in Shingle Springs, California, on Friday June 27 2014 by appointment.I had previously both catalytic converters replaced due to advice from another shop, they were aftermarket, due to the price difference. It is an old car, running well. The replacement was done by **** ******* *******, a muffler and exhaust specialist in my town.However, after having the "check engine" light reset by ****** ********** in Pollock Pines, it went back on shortly after.Therefore I brought the car now to Subaru in Shingle Springs for a diagnostic, hoping they would find a hidden problem.I paid them $112.00 for that service. They told mr by word and in writing that, Quote: .."Found aftermarket catalytic converters & sensors, bank one sensor harness too tight & will not plug in properly recommend remedy that issue before further checking." UnquoteI believed their story and went back to the installer of the Cat converters. As he put the car on the high ramp, he and I had an immediate look and found indeed the cable dangling free with the plug.He was quickly able to plug it back in with plenty of loose cable, so loose, that he attached the cable to a support so it would not swing freely.When I told this to Subaru, a Mr. ***** ************, he did not believe me, instead he insisted what his technician told him was correct. I had to assume they probably did not even bother to try to plug the cable back in. Additionally he accused me of "probably monkeying with the harness so it is now longer" in his words, after it came back from Subaru.I told him that his story was wrong and he should have more respect for his customers instead of accusing me, he said I insulted him because I said his worker was lying, he does not care and hung up. I then called the supervisor, but apparently they follow their own blue code in terms of customer treatment, meaning, I got exactly the same feedback and was cut off.The owner Bob did the same. What can I do?
Desired Settlement: I would like for Subaru to refund me the money I paid them plus an amount for driving there and back and for causing me such distress in dealing with their rudeness and lack of accountability.They just lost a customer.
On 6-26-14, Mr. ********* *********** brought his 2000 Subaru, Outback to our dealership for diagnosis due to the check engine light being on. Mr. *********** had previously taken the vehicle to 2 other independent shops for catalytic converter replacement and repairs due to the check engine light being on. We found Mr. ***********'s vehicle to have after mark catalytic converters install on it. The bank 1 sensor on the after-market catalytic converter is located in a different location from a factory catalytic convertor making the harness too short to install properly. This vehicle was checked out and diagnosed by our shop foreman who is a Subaru Master Technician and has more than 20 years of factory experience. The customer was informed of our findings and he declined further diagnosis or repairs. Mr. *********** was only charge the minimum diagnosis charge.
Read Complaint Details
Complaint: I responed to an ad in the Sacramento Bee for a 4x4 4 door Nissan truck listed for $18,988. When I arrived I was shown a little 2 door, 4x2, truck. I responded to an ad in the Sacramento Bee published on October 26, 2013 for a 2013 Nissan Frontier four door 4x4 truck for $18,988. I called prior to coming in and was told by **** that the truck was available. When I arrived the stock numbers in the ad did not match the advertised truck and I was told that they would not honor the price. The as also says in yellow that the truck has air conditioning and is an automatic. The trucks I was shown were manuals. They then attempted to up sell me and showed me the actual truck I came to see, but offered it to me at a much higher price. I then asked if I could see another car that was advertised and was told it was already sold. Everything they offered in the ad was a bait and switch. I have a copy of the ad.
Desired Settlement: I want the truck pictured in the ad for the advertised price of $18,988. I have financing already and would like to get it ASAP.
Initial Business Response
Problems with Product/Service
Read Complaint Details
Complaint: Bought Brand New 2013 Outback. Broke down 2 times within 3 weeks of purchase. Severe mechanical problems that affect the safety of my family. Bought new 2013' Subaru Outback from Shingle Springs Subara on 6/19/2013. It stalled in Traffic on Fair Oaks at Midday 6/21/2013 and had to be towed. Rare issues ("1 in 10,000") identified by Service at ***** Subaru. "Fixed" and returned July 1st. Stalled and inoperable again on 7/4/13' while driving. Towed again to ***** Subaru in Sacramento. Official Subaru complaint filed to Corporate. Requested "replacement" automobile due to malfunctioning of new car with < 100 miles on it.
Desired Settlement: Get a car that works and is safe. Replacement Automobile should be offered without charge from the dealer who sold us the car.
Business' Initial Response