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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Shingle Springs Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Shingle Springs Honda include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
The number is 00110.
Type of Entity
Business ManagementMr. Gary Wardlaw, Owner Ms. Amanda Artero, Sales Manager Mr. David Wardlaw, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Repair & Service
Products & Services
Shingle Springs Honda is a new and used car dealership.
Industry TipsAuto Repair - Road Signs of Good Business Buying a Used Car at a Dealership
4070 Motherlode Dr.
Shingle Springs, CA 95682 (888) 875-1052 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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- Problems with Products or Services
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BBB Complaint Process
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Additional Phone Numbers
- (888) 875-1052(Phone)
- (916) 933-1522(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Wife wife brought our van in for an oil change and came home with an oil leak and the splash shield not reinstalled properly. On September 16th my wife took our Honda Oddessy into Shingle Springs Honda for an oil change. After Shingle Springs Honda finished the oil change my wife drove home 4 miles. When she got home I notice a noise and looked under our van to see where the noise was coming from. I notice the front part of the splash shield was haggling down but the rear was still attached by both tabs. I took the service receipt out and called the Honda service department a few minutes after and spoke to **** ***** She asked me to bring the van back in so they could take a look at it. I told her the splash guard already looked scratched up and in some places even the plastic was melted. She said if there were any parts needed to make the repair if they didn't have them in stock they would order them and make the repair later. I told her I had a busy week and wouldn't be able to bring the van back until next week but would tape the part up until my wife or i could bring it back to be looked at. On my way home from work september 18th around 2:30 pm i stopped by their shop and asked if the service department could take a quick look but was told there was at least an hour wait maybe longer. I was asked to set an appointment if i didnt want to wait next time. My wife call and set an appointment for september 25th at 1pm. On the 25th she took it back and after waiting more than an hour she was told by the service writer **** **** that the van had been inspected and it was there feelings that the bump on the front right side of our van two years earlier was the cause of the splash shield clips popping apart and that they would not take responsibility for it and recommended she by a new one for $200. They also claimed that now we had an oil leak which was not there just days before. They said that they had used zip ties to hold the part in its place. My wife was so upset that we decided that we would wait a day and call the service manager. On September 26th at 3pm I call back and asked to speak with the the manager *** to discuss the new damage to our van and how it happened. He took my call and I explained what had happened over the past few weeks. *** looked over the service records and read the notes about the cause being from a small bump on our right side bumper that took place years ago and agreed with me that there was not way that could have caused this but went on to say that people come in all the time trying to pull a fast one over on their service department and that he sees splash shields all over town hanging down from all the low driveways and parking lot entrances "like food for less". He went on to say they would not fix it. After our call I contacted who I was told the owner was, "****" but received a return call from a Dave. I told him i was expecting a call from Gray but he said he was never there. He don't give me but a minute to talk and said he spoke with his staff and they would not fix it. I asked that he think about it and get back to me but he assured me there would be no thinking and added one more comment "we don't take the splash shield off on any cars to do an oil change". After our call i spoke with two different shops and both confirmed that he's comments about not removing the shield was not entirely true. They said that some cars you cant get to the filter without removing it and if the tec is under pressure to work quickly its the fastest way to find the oil filter and remove it. With our van both shops i spoke with said they would only remove the front screws or tabs but would reattach them after the filter was replaced. We want for Shingle Springs Honda to step up and do the right thing by ordering a new splash shield and check to see if the new oil leak is caused from our recent service.
Desired Settlement: We would like to have the splash shield replace with a new Honda part, the oil leak looked at by third party(we r will to pay for the inspection) to make sure it was not do to the work they did and if it they did cause it that they would fix it too. We would also like for them to pay for our next oil change at a Honda dealer of our choice for our the stress and time this has cost us.
Initial Business Response