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BBB Accredited Business since
Phone: (209) 242-0400 Fax: (209) 320-1420 View Additional Phone Numbers 3158 Auto Center Circle Suite C, Stockton, CA 95212 View Additional Web Addresses
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A BBB Accredited Business since
BBB has determined that Mazda of Stockton meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Mazda of Stockton include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Jason Kim, General Manager
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Parts & Supplies - New Auto Repair & Service
Mazda of Stockton specializes in new & used vehicle sales and service.
Industry TipsAuto Repair - Road Signs of Good Business Buying a Used Car at a Dealership
3158 Auto Center Circle Suite C
Stockton, CA 95212 (209) 242-0400 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (209) 477-2084 (Fax)
- (209) 956-1537 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Bought car from mazda 2/9/14 paint started pealing off car took back to may 2nd 2014 was told to take into dodge for warranty repair. Dodge denied saying there factory does not peal. Have bring to mazda have car fax no accident I don't know what to do need help
Desired Settlement: Just paint the car under warranty or mazda pay for it.
Business Response: Our Sales Manager Mike spoke to ********* **** this morning regarding the paint on the rear bumper of the vehicle.
We have agreed to repaint the rear bumper for ********* ****.
Mazda of Stockton
BBB's Final Determination: Consumer accepted resolution offered by the business.
Read Complaint Details
Complaint: Quoted price on 2013 Mazda 3, tried to sell me a 2012 Mazda 3 Note: The address of the dealership is now noted as being 2188 East Hammer Lane, Stockton, CA. I believe this is the same dealership as the one noted in the BBB listing as being on Auto Center Circle, Stockton CA. Negotiation was by Email: 09/28/12: ******* ********* quoted $18,718 for a 2012 auto transmission iTouring Mazda 3. I stated I wanted a 2013 not a 2012. 09/29/12: ******* stated she'd conferred with her sales manager and yes they could hold that price for a 2013 model. Quoting from her 9/29/12 email to me "i talked to my manager and we can do the same price for a 2013". I confirmed more than once that they were quoting a 2013 model. Each time she confirmed that yes it was for a 2013 model. 10/2/12 ******* arrives in the car I am to buy at my house (I live in Tracy, CA) to take me to the dealership in Stockton to sign paperwork and pick up the car. A minute into the drive I notice that I can't see the 'start/stop push button' ignition - all I see is a key in the ignition. I know that the 'start/stop push button' is new in the 2013 models. I ask "where is the start/stop push button ignition". She says "oh you get that in the Grand Touring model, not in this basic iTouring model". I say "that's true of the 2012 models, but it's standard equipment in the 2012 iTouring model". She says "there's been trouble finding the 2013 model you wanted, it's not at the holding yard, I had to go to Mazda of Dublin to get this model". I said "the price we agreed is for the 2013 model. If this is not a 2013 model then the deal is off and you need to drop me back home right now". She did that. If I had not known to look for that detail to distinguish 2012 and 2013 models I don't know when or IF I would have been told the car I was buying was not what Mazda had represented. Later ******* called back and offered $300 off the out the door price for the 2012. But by that time trust had been breached and I no longer felt comfortable doing business with Mazda of Stockton at any price.
Desired Settlement: I would like Mazda USA to provide me with a 2013 iTouring automatic transmission Mazda 3 in Indigo Lights Mica with the Dune interior at the agreed price of $18,718 plus applicable fees and sales tax. I would like in person acknowledgement from a regional dealership Mazda manager that the Mazda staff behavior described in this complaint is transparently unethical, and how he or she plans to train their staff to avoid such transgressions in the future. I recognize car sales is a high pressure business - but all the more reason for senior management to take steps to ensure that that pressure does not act as an incentive for unethical practices.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved