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BBB Accredited Business since

Lodi Honda

Additional Locations

Phone: (209) 334-6632 PO Box 457, Lodi, CA 95241

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lodi Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Lodi Honda include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Lodi Honda
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 01, 1981 Business started: 01/01/1981 Business started locally: 01/01/1981
Business Management
Mr. Steve Cranford, General Manager Mr. Robert Zamora, President
Contact Information
Principal: Mr. Steve Cranford, General Manager
Business Category

Auto Dealers - New Cars

Industry Tips
Buying a Used Car at a Dealership

Additional Locations

  • 1700 S Cherokee Lane

    Lodi, CA 95240 (866) 980-8240

  • PO Box 457

    Lodi, CA 95241


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/5/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: On 8/26/15 at 7:30AM, I arrive at Lodi Honda for the service appointment on my 2013 Honda Civic Hybrid. This service was to do a 12 Point Inspection to find the cause of the rattling noise upon starting the ignition. Three hours later, I was informed by ***** (******* *******) that there's a broken shield on the underside of the car and that they do not have the part to replace it. I was informed that they will need to order the replacement part and I could return the next day to have it installed. I told ***** that "I'm unable to return the next day, but I can on Friday (8/28/15) @ 1:00PM." David said "Ok see you Friday at 1:00PM". I went back to Lodi Honda on Friday (8/28/15), before 1:00PM and met **** (******* *******). I informed him that I have a 1:00PM service appointment to replace a broken shield on the underside of my car. He checks with the Parts Department and informs me that they do not have the part and it was never ordered. I was told by Mark to leave my number and that they will call me Thursday to schedule an appointment. I left my new contact phone number and informed Mark that my phone # needs to be updated in their system. Lodi Honda never called to follow up on a service appointment.

Desired Settlement: I would like to know the part # that needs to be replaced so that I can contact a different Honda Dealership to schedule this service. Please contact me via e-mail: ***************. Thank You.

Business Response: I am not sure as to why M** ***** was not followed up with and I apologize for that. I do however show in our system that the vehicle has been repaired. I realize from reading *** ******* concern that this may not be the case. I read that he would like to have the part numbers for the items we ordered, however I cannot get that information at the time because I am not sure of what shields were recommended. I will continue to research this within my staff and the parts department staff to get an answer on which parts are needed. In the mean time I would also ask if *** ***** would bring the vehicle back in for us to inspect and correct for him. I would offer to replace the shields in question at no charge to him. Please let me know if this will be possible.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would like Lodi Honda to contact me by phone (************) so that I can schedule an appointment for this service followed by an e-mail confirming that my appointment has been scheduled.  Thank You.