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BBB Accredited Business sinceAdditional Locations
Phone: (209) 334-6632 PO Box 457, Lodi, CA 95241
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A BBB Accredited Business since
BBB has determined that Lodi Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Lodi Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Business ManagementMr. Steve Cranford, General Manager Mr. Robert Zamora, President
Auto Dealers - New Cars
Industry TipsBuying a Used Car at a Dealership
1700 S Cherokee Lane
Lodi, CA 95240 (866) 980-8240 Directions
PO Box 457
Lodi, CA 95241
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: On 8/26/15 at 7:30AM, I arrive at Lodi Honda for the service appointment on my 2013 Honda Civic Hybrid. This service was to do a 12 Point Inspection to find the cause of the rattling noise upon starting the ignition. Three hours later, I was informed by ***** (******* *******) that there's a broken shield on the underside of the car and that they do not have the part to replace it. I was informed that they will need to order the replacement part and I could return the next day to have it installed. I told ***** that "I'm unable to return the next day, but I can on Friday (8/28/15) @ 1:00PM." David said "Ok see you Friday at 1:00PM". I went back to Lodi Honda on Friday (8/28/15), before 1:00PM and met **** (******* *******). I informed him that I have a 1:00PM service appointment to replace a broken shield on the underside of my car. He checks with the Parts Department and informs me that they do not have the part and it was never ordered. I was told by Mark to leave my number and that they will call me Thursday to schedule an appointment. I left my new contact phone number and informed Mark that my phone # needs to be updated in their system. Lodi Honda never called to follow up on a service appointment.
Desired Settlement: I would like to know the part # that needs to be replaced so that I can contact a different Honda Dealership to schedule this service. Please contact me via e-mail: ***************. Thank You.
Business Response: I am not sure as to why M** ***** was not followed up with and I apologize for that. I do however show in our system that the vehicle has been repaired. I realize from reading *** ******* concern that this may not be the case. I read that he would like to have the part numbers for the items we ordered, however I cannot get that information at the time because I am not sure of what shields were recommended. I will continue to research this within my staff and the parts department staff to get an answer on which parts are needed. In the mean time I would also ask if *** ***** would bring the vehicle back in for us to inspect and correct for him. I would offer to replace the shields in question at no charge to him. Please let me know if this will be possible.