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BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Ken Harvey's Tracy Honda meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Ken Harvey's Tracy Honda include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 6 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||6|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
DMV Occupational Licensing
2415 First Ave., Mail Station F101 , Sacramento CA 95818-2606
Phone Number: (800) 777-0133
The number is 26792.
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 181244.
Type of Entity
Business ManagementMr. Brett Allen, General Manager Ken Harvey, President
Auto Dealers - New Cars Auto Dealers - Used Cars
Alternate Business NamesTracy Honda
Products & Services
This company offers the sale of new and used cars vehicles.
Industry TipsBuying a Used Car at a Dealership
3450 Auto Plaza Way
Tracy, CA 95304 (877) 369-7470 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
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BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
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What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
Additional Phone Numbers
- (877) 369-7470(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Placed my vehicle for service on January 12 and rented a vehicle from Tracy Enterprise Car Rental. Tracy Honda repaired my vehicle the same day and said I could pick it up.Tracy Honda told me they have a daily working relationship with Enterprise Car rental and I could drop the vehicle there at Tracy Hnnda and would call Enterprise on my behalf to let them know it was returned. I then dropped the vehicle there and gave the cashier the keys to the rental vehicle.Then 9 days later Enterprise Car Rental called me asking how much longer I needed the vehicle. I told them I used it only 1 day and Honda said they called Enterprise.Enterprise said they never received a call. I talked with the Bruce the service manager at Tracy Honda and he said they would cover only 3 days of the car rental because they believe Enterprise should cover the remaining 5 days.As the customer for both, I believe it is unfair that I should pay for their mistakes. So far, neither company is stepping forward to solve this issue. Enterprise has charged me for 9 days on my credit card and is unwilling to reimburse.I believe Tracy Honda then should pay for the 8 days and reimburse me for having to pay for their negligence in calling them.
Desired Settlement: I believe Tracy Honda should reimburse me for 8 days of car rental - $330.00Thank you,Brandtley Greenlaw
*********, Ispoke to **** the manager at ********** and asked him if he would be willing to reduce the bill based on the relationship we have with them. He claims he spoke to you personally and that he made it clear it was your responsibility to call ********** when you returned the vehicle to Tracy Honda and because of this he was not willing to make an adjustment to the bill. Due to the fact that the rental agreement was between you and ********** I am unclear why you feel Tracy Honda should be responsible for your outstanding bill. After reading your complaint I can only conclude that the person that offered to assist with the rental car return was never notified by you that you had returned it to Tracy Honda and that you were expecting us to call **********.
I am rejecting this response because:
Read Complaint Details
Complaint: On 12/10/2014 I was looking on the Internet for auto to purchase I found a 2013 Nissan Altima for $11838 so I went and contact the dealer for more information. I received a vechicle certificate TrucarFrom Tracy Honda I was contacted by a Internet Sales Manager ***** ****** I said that I was interested in the 2013 Nissan that I would like to purchase so he asked me to provide my personal information so they could run my credit report after negotiating on the payment for 2 days I said that I would be there on Saturday December 13 I got there went on a test drive, and we sat down to do purchase the car they changed the amount of the vehicle that they were sorry but they could not sale me the car for that price we agreed that it was a mistake. I complain that after 3 days off negotiations and they pulled my credit report for all three credit bureau you're telling me that you can and give me some other vehicle.
Desired Settlement: I would like Hondon of Tracy honored price we agreed on.
Business Response: Unfortunately there was a clerical error made on December 9th when the price was changed from $15,,987 to $11,383. We realized this error on December 11th and changed the price to $14,987. We apologize for any hardship this might have caused Mr. ***** and would be happy to compensate him in some way for his time and gas. Alternatively we will sell the car for the amount of $13,567 which represents our investment in this vehicle.
Consumer Response: I am rejecting this response because:
I refuse to accept their offer as they have acknowledged their error for the price of the car. In my conversations with Mr. ******, he never mentioned the change of price and proceeded to check my credit through three credit report agencies which has impacted my credit FICO. However, if they will sell the car for $13,567 including taxes and licensing, then I would be willing to accept their offer. If you would like more information regarding my case, I have the text messages between Mr. ****** & I available.
Business Response: Due to the fact that the pricing error was unintentional and was corrected prior to Mr *****'s visit to the dealership we hereby decline his offer. We do recognize that a mistake was made and made a previous offer to compensate Mr ***** for his time invested and the cost of his gas used visiting our dealership.
I am rejecting this response because:Here is a copy of all the text messages that I had with Mr ******, and he never mention about the error in the price of the car, have he in forme I would have never continue with the deal, never went over for a test drive, or have giving him my s.s.# or my personal in formation
Read Complaint Details
Complaint: purchased 2010 Honda accord in july of 2013. was told it had never been in accident. I asked for car fax to show that it had not been in accident. two days later I rec'd call from salesman who sold me the car, he said he would provide carfax in the mail. it never came I asked repeatedly for the car fax and was told it was being mailed. after many repairs, a person at tracy Honda handed me the car fax and the car has been in an accident prior to purchase, clearly breaking the agreement at time of signing contract for this car.
Desired Settlement: refund the purchase price or settle on a replacement vehicle that is truly worth the 18000 cost of the car
We have attempted to resolve this issue with the customer and were instructed via voicemail to provide our response in writing. We informed the customer that the Carfax report does show "minor damage reported" and goes on to say "Minor damage is usually cosmetic including dents or scratches to the vehicle body" There was no attempt to withhold information at the time of sale. All of our used vehicles are listed online and on our website and Carfax reports are readily available through our online listings. We would be happy to work with Patricia to attempt to resolve her concerns. We recommend having a third party inspect the vehicle to ascertain the integrity of the vehicle and to determine whether there is in fact cause for concern.
Read Complaint Details
Complaint: During negotiations for the purchase of a vehicle, certain things were agreed upon in writing and were not delivered. I purchased a 2010 Honda odyssey from Tracy Honda, with 21 thousand miles and factory warranty with the intent of a hassle free experience. I traded in a vehicle knowing full well I would get much less from a dealer rather than selling it myself. This was done to expedite the car purchase and ensure professionalism throughout the experience. I did not haggle the listed selling price of the car, and simply asked that a tow hitch and brake controller be installed so I could tow my camping trailer. This was agreed upon in writing but was vague in the details. All I cared about was the odyssey be able to safely tow my camper without voiding my factory warranty. Apparently there was a lack of understanding on the dealerships part and the agreement could not be fulfilled. So in short I paid their asking price, and accepted their offer for my trade, and did not get what I was promised. This practice of business in my opinion is of very low moral stature, not to mention fraudulent. I am very unhappy with Tracy Honda as a business.
Desired Settlement: I would like Tracy Honda to pay the cost of having these towing implements installed on my Honda as agreed upon.
Consumer's Final Response
Read Complaint Details
Complaint: Bought a used car with high interest rate,manager pressured us to buying extended warranty so lender can lower the interest rate. Bought a 2009 Honda Civic from Tracy Honda(TH) in Sept 26, 2012 for my daughter, ******. I co-signed with her and we have have very good credit(710 and 690, respectively). Before signing, I specifically said we don't need any warranty or gap covergae. TH claimed Honda Finance gave my daughter 12.95% interest rate and offered us extended warranty claiming the bank will lower the rate knowing that the used car will have the said warranty. I said we didn't need it but finance manager, Todd Suender,said he negotiated for the lower rate of 8.24% so we have to buy the warranty or take the 12.95% rate. To begin with, the warranty is for a brand new car not a used one and he fooled us into believing the car is covered for 7 years but failed to say it starts from the first date of sale which was 3 years ago, before we even bought it. So we're actually getting just 4 years out of the 7 for the price of $2195.00. We went back to the store the next day to cancel after reading the fine print. Another finance manager,**** ******, tried persuading us not to cancel and remarked: Honda is not God-made and good lcuk to your daughter driving from Tracy to Pleasanton! Very unprofessional. He then called another finance manaer, **** ****, who gave us a photocopied cancellation form for the warranty and asked us to sign and leave. Adding that we should just wait for our notice in the mail. I said no, fill it out,sign it and give us a copy. **** ****** filled it out with the store info but did not sign. Hopping to get an original copy the next day, we went back only to be told by **** ****: You just have to trust people. We are a reputable dealer and $2000 will not break our bank--along those lines. I felt aggravated. I asked him politely to fill out the form with the refund amount of $2195 and sign it. He did and I asked for the original copy, he said wait for it in the mail, that they have sent it the day before.
Desired Settlement: I want the total amount of the warranty's cost built in to our loan to American Honda Finance, be refunded: $2195.00
Business' Initial Response
Problems with Product/Service
Read Complaint Details
Complaint: INSULTING CUSTOMER AT THE DEALERSHIP I CAME TO THE TRACY HONDA DEALER SHIP TO BUY A HONDA ODESSY TOURING, I WANTED TO TRADE IN MY OLD HONDA ACCORD HYBRID. THE FLOOR MANAGER WANTED MY KEYS TO THE CAR AND THE CAR REGISTRATION, SO I GAVE HIM WHAT HE REQUESTED FOR TRADE IN VALUE. THE PRICING DID NOT WORK OUT FOR ME, SO ASK FOR MY KEYS TO MY OLD HONDA ACCORD HYBRID. THE FLOOR MANAGER GAVE ME MY CAR KEYS, BUT FAILED TO GIVE ME MY CAR REGISTRATION BACK TO ME. I ASK HIM FOR MY REGISTRATION, AT THAT TIME HE CLAIMED THAT I NEVER GAVE IT TO HIM AND HE RAN OFF TO ANOTHER CUSTOMER, DID NOT SPEND ANYTIME WITH MY PROBLEM, SO I WENT INTO THEIR MANAGERS OFFICE ASK THE SALES PERSON THAT ALSO WAS WORKING WITH THE FLOOR MANGER FOR MY REGISTRATION HE SAID HE DID NOT HAVE MY REGISTRATION. AT THIS TIME I AM GETTING UPSET THAT THEY LOST MY REGISTRATION. I TOLD THEM I GAVE IT TO YOUR FLOOR MANAGER AND THEY SAID SORRY WE DON'T HAVE IT. THEN IN THE BACK GROUND THE HEAD MANAGER (WHOM WAS INDIAN FROM INDIA) IN HIS HAND HE HAD MY REGISTRATION. THE HEAD MANAGER ALL THIS TIME IS NOT SAYING THAT HE HAS MY CAR REGISTRATION, HE IS WAVING MY CAR REGISTRATION IN THE AIR, WITH OUT A WORD OUT OF HIS MOUHT. SO I SEE IT IN HIS HAND AND I SAID GIVE IT TO ME! DO TO I WAS VERY UPSET, FOR HOW I WAS BEING TREATED AT THE DEALERSHIP BY FLOOR MANAGER WHOM JUST LEFT ME DANGLING AND HE RANNING OFF TO ANOTHER CUSTOMER. THER INDIAN MANAGER WAS TAUNTING WITH MY REGISTRATION, HE WANTED ME TO APOLOGIZE. IF I DID NOT SAY SORRY HE WAS NOT GOING TO GIVE MY REGISTRATION BACK. I HAD MY WIFE GO TO GET IT FOR ME. THIS WAS THE WOREST CUSTOMER SERIVE THAT I EVERY GOT IN MY LIFE. THEY TREATED THIS HORRIBLE WAY DO TO I DID DECIDED TO BUY A CAR FROM THEM. I HAVE BOUGHT 3 HONDA IN THE PAST, BUT I WILL NEVER IN MY LIFE SET FOOT IN THIS DEALERSHIP. I SHOULD HAVE CALL THE POLICE AND REPORTED THAT TRACY HONDA HAS UNLAWFUL SIEZED OF MY PROPERTY. TRUST HONDA OF AMERICA WILL ALSO HEAR FROM ME TOO
Desired Settlement: I WANT A FORMAL LETTER OF APOLOGY FROM THE HEAD MANAGER AND THE FLOOR MANGER. THIS HAPPENED ON AUGUST 25, 2012 at 2:30pm.
Business' Initial Response