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Northeast California

BBB Accredited Business since

Acura of Modesto

Phone: (209) 527-7000 Fax: (209) 527-7015 View Additional Phone Numbers 4325 Mchenry Ave, Modesto, CA 95356 http://www.acuraofmodesto.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Acura of Modesto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Acura of Modesto include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Acura of Modesto
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 16, 1988 Business started: 11/01/1984 Business started locally: 11/01/1984 Business incorporated: 11/01/1984 in CA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
http://dmv.ca.gov/
Phone Number: (916) 657-8056

CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
http://www.bar.ca.gov/
Phone Number: (800) 952-5210

Type of Entity

Corporation

Business Management
Mr. Greg Lanker, President Mr. Margaret Tadlock, Secretary/Treasurer
Contact Information
Principal: Mr. Greg Lanker, President
Business Category

Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Repair & Service Auto Dealers - Hybrid Vehicles

Alternate Business Names
Lanker Automotive, Inc.
Products & Services

Acura of Modesto is a full service new, used vehicle dealership with auto repair service.

Industry Tips
Car Buyer’s Bill of Rights:

Additional Locations

  • 4325 Mchenry Ave

    Modesto, CA 95356 (888) 897-4229 (888) 897-7806 (888) 858-4093

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Phone Numbers

  • (888) 858-4093(Phone)
  • (888) 891-7113(Phone)
  • (888) 897-4229(Phone)
  • (888) 897-7806(Phone)
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Complaint Detail(s)

8/2/2014 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: Acura of Modesto is dishonest with sales practices with military members. I am an out of state resident (living in CA) and was looking to have my registration completed for my state of residence. I was personally assured that I was going to receive the out of state registration as requested in the sales process. In signing the contract for the vehicle, I was once again told I was going to get getting the out of state registration.Then a few weeks later, to my surprise, I received CA license plates. In talking to the dealership about the issue, the sales manager told me that it was "impossible to do an out of state registration" and they could only do it for CA, completely denying the fact that I was clearly told it would not be an issue in signing the contract. This is in spite of the fact that I had already contacted my state of residence before buying the car and they said it was no problem AND I was personally assured it would be easy by Acura.I am sure there will be nothing that can be done about it now as I was too trusting that I was going to be taken care of as promised and nothing was in writing from the sales manager in the contract. But I want to make it well aware that Acura of Modesto is dishonest and completely ignorant of the law and how it pertains to the military. Besides the registration issue, it was clearly stated to me on the phone that while living in CA, anyone (including active duty military) MUST register their cars and get a CA driver's license while in the state of CA. However, we have been told directly from the California Highway Patrol that with a valid military ID military members can keep their cars and licenses for their state of residence.In the end, I have learned a valuable lesson in dealing with car dealers and most importantly I want this information of a lack of knowledge and dishonest dealings made known. As an active duty military officer, I do not want this dealership taking advantage of any of my sailors whether it is by dishonesty or ignorance.

Desired Settlement: I doubt that anything will come of this, but primarily I want AoM to at least acknowledge and apologize that a mistake was made. In doing so, maybe they will become better prepared to deal with military members correctly.I want this information to be known to the public that they are either dishonest and/or unaware of the law and how it pertains to the military.Ideally, I want my registration to be changed to my state of residence with a refund for the cost difference/no cost to myself.

Business Response:

we sincerely appreciate all our clients feedback because that is how we improve as a company. In this instance it is important to note that although we did make some mistakes and it will be

important to learn from those mistakes it is important to point out the following;

-Acura of Modesto did not profit one red penny from charging California DMV fees. All money that was collected went to the DMV.

-Acura of Modesto did not receive the paper work that exempted the client from a portion of California fees called VLF fees for over a month after the transaction.

-When Acura of Modesto did receive the proper paper work the client was refunded the correct amount charged which was over half of the original DMV fees charged.

-Where we failed the client had to do more with his original request to register the vehicle in Texas. In regards to this Acura of Modesto as well as all other California dealers rarely if ever

can actually complete an out of state registration because of various state inspection and DMV laws.

In this case we are working with the Texas department of motor vehicles in order to accomplish what the customer requested and if successful will honor the clients request.

-Acura of Modesto has never taken advantage of the military population or any other of our clients. Furthermore we appreciate all the sacrifices the members of the military and they're famiies make.

-Acura of Modesto has a very good record with the Better Business Bureau and all other rating services and we will continue to strive for the highest standards in all our business dealings with clients.  

 

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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