BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Request a Quote
A BBB Accredited Business since
BBB has determined that Acura of Modesto meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Acura of Modesto include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Greg Lanker, President Mr. Margaret Tadlock, Secretary/Treasurer
Auto Dealers - New Cars Auto Dealers - Used Cars Auto Dealers - Online Auto Repair & Service Auto Dealers - Hybrid Vehicles
Alternate Business NamesLanker Automotive, Inc.
Products & Services
Acura of Modesto is a full service new, used vehicle dealership with auto repair service.
Industry TipsCar Buyerâ€™s Bill of Rights:
4325 Mchenry Ave
Modesto, CA 95356 (888) 897-4229 (888) 897-7806 (888) 858-4093 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (888) 858-4093(Phone)
- (888) 891-7113(Phone)
- (888) 897-4229(Phone)
- (888) 897-7806(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: Acura of Modesto is dishonest with sales practices with military members. I am an out of state resident (living in CA) and was looking to have my registration completed for my state of residence. I was personally assured that I was going to receive the out of state registration as requested in the sales process. In signing the contract for the vehicle, I was once again told I was going to get getting the out of state registration.Then a few weeks later, to my surprise, I received CA license plates. In talking to the dealership about the issue, the sales manager told me that it was "impossible to do an out of state registration" and they could only do it for CA, completely denying the fact that I was clearly told it would not be an issue in signing the contract. This is in spite of the fact that I had already contacted my state of residence before buying the car and they said it was no problem AND I was personally assured it would be easy by Acura.I am sure there will be nothing that can be done about it now as I was too trusting that I was going to be taken care of as promised and nothing was in writing from the sales manager in the contract. But I want to make it well aware that Acura of Modesto is dishonest and completely ignorant of the law and how it pertains to the military. Besides the registration issue, it was clearly stated to me on the phone that while living in CA, anyone (including active duty military) MUST register their cars and get a CA driver's license while in the state of CA. However, we have been told directly from the California Highway Patrol that with a valid military ID military members can keep their cars and licenses for their state of residence.In the end, I have learned a valuable lesson in dealing with car dealers and most importantly I want this information of a lack of knowledge and dishonest dealings made known. As an active duty military officer, I do not want this dealership taking advantage of any of my sailors whether it is by dishonesty or ignorance.
Desired Settlement: I doubt that anything will come of this, but primarily I want AoM to at least acknowledge and apologize that a mistake was made. In doing so, maybe they will become better prepared to deal with military members correctly.I want this information to be known to the public that they are either dishonest and/or unaware of the law and how it pertains to the military.Ideally, I want my registration to be changed to my state of residence with a refund for the cost difference/no cost to myself.
we sincerely appreciate all our clients feedback because that is how we improve as a company. In this instance it is important to note that although we did make some mistakes and it will be
important to learn from those mistakes it is important to point out the following;
-Acura of Modesto did not profit one red penny from charging California DMV fees. All money that was collected went to the DMV.
-Acura of Modesto did not receive the paper work that exempted the client from a portion of California fees called VLF fees for over a month after the transaction.
-When Acura of Modesto did receive the proper paper work the client was refunded the correct amount charged which was over half of the original DMV fees charged.
-Where we failed the client had to do more with his original request to register the vehicle in Texas. In regards to this Acura of Modesto as well as all other California dealers rarely if ever
can actually complete an out of state registration because of various state inspection and DMV laws.
In this case we are working with the Texas department of motor vehicles in order to accomplish what the customer requested and if successful will honor the clients request.
-Acura of Modesto has never taken advantage of the military population or any other of our clients. Furthermore we appreciate all the sacrifices the members of the military and they're famiies make.
-Acura of Modesto has a very good record with the Better Business Bureau and all other rating services and we will continue to strive for the highest standards in all our business dealings with clients.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved