BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that The Body Shop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for The Body Shop include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
Type of Entity
Business ManagementMr. Curtis Hendrick, Owner
Auto Body Repair & Painting
Products & Services
The Body Shop specializes in auto body repair and painting services.
802 Forbes Ave
Yuba City, CA 95991 Directions
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BBB Complaint Process
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Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: My 2007 dodge charger was approved thru my insurance to get repainted due to a vandalism on 6/19/2012 On 6/19/12 ****** **** with The Body Shop accepted to repaint my 2007 Dodge Charger which was involved in vandalism and was approved thru Liberty Insurance claim #XX-XXX-XXXX for a total of $6309.91. I spoke with ****** and asked if I choose to paint a different color how much would the shop charge me to paint all the door jams including trunk and hood. He stated $1000 which he needed up front before he could start. The shop kept my car for 30 days which when I came to pick it up it looked good but then i notice the driver door had the thick orange peel threw out the entire door. The doors won't close tight or open properly due to the thick paint on the door jams. He asked me to take it home and bring it back the following week. As I drove home I notice the following; my door handles had the missing button to cover the screw, the trunk and gas tank jams had the same issue as the doors, windshield had over spray and the molding was sticking out of the glass, which the shop had window replaced. The inside cover of the tires had paint over spray, the tail of the trunk has thick drops of clear coat. The doors bottom molding was loose. There are sections that the paint is chipping due to dirt in the paint. They also were to replace my front and back tail light covers but instead the shop buffed them vs replacing. I told ****** per insurance agent he had to ask for a supplement to get the order approved and get them replaced. When I informed him off all the issues his answer was "well this is a repaint and since the prior paint look like **** I didn't think it would matter". I informed him he got paid for a good job and not a mess. Throughout that year I have taken the car multiple times and he has done minor and not complete repairs. The last repair was two months ago which I gave him a list of repairs are not completed, he informs me, "it's the end of the week bring it on Monday". I call him only to get informed that the owner has decided not to deal with the problem and that I'm on my own. On 4/24/12 I s/w ******* ******* from Liberty Mutual regarding my concern which he in turn called the shop and s/w ****** **** (manager) and tried to be the middle man to see if he could bring a resolution to the problem and ****** refuse to fix the issues or request a supplement for the replacement of the lenes. The Body Shop collected a total of $7309.91 between my insurance and I to repaint and fix the damages to my car. Instead the manager chooses to make up excuses on why there are so many issue because his employee who painted the car was caught getting high and he guaranteed me that the shop would fix it but instead im getting the run around.
Desired Settlement: Ive tried to get the situation resolved by myself and thru my insurance as the middle person and the manger Johnny Ford choose to ignore the issues and refuses to fix the repairs. I want a refund so i can have my car fix the right way and the first time around by a legitimate company and not my drugged out employee's. I want the full refund including of $7309.91 plus the 30day rental.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved