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BBB Accredited Business since
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Collision Repair, & paint full frame repairs,Certified Aluminum Repair, Factory Certified Ford, Nissan, Mopar, GM. Insurance partners, Claims prosessing.
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A BBB Accredited Business since
BBB has determined that Prestige Auto Body & Frame Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Prestige Auto Body & Frame Inc include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
CA Bureau of Auto Repair- BAR
10949 North Mather Blvd, Rancho Cordova CA 95670
Phone Number: (800) 952-5210
The number is 220950.
Type of Entity
Business ManagementMr. Ed Garcia, President/CEO
Auto Body Repair & Painting
Products & Services
Prestige Auto Body & Frame Inc sells the following brand(s): Dupont , All OEM parts
Method(s) of PaymentVisa Master Card, Cash Cashiers Check
Refund and Exchange PolicyGet full details on life time warranty
Alternate Business NamesPrestige Auto Body and Frame
Products & Services
Prestige Auto Body & Frame Inc. offer foreign and domestic auto frame and body work specializing in color matching and collision repair.
2211 Rockefeller Drive
Ceres, CA 95307 Directions
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Additional Email Addresses
- - Customer Service
- - eQuote
- - Sales
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Took my vehicle to get a estimate on my vehicle on 11-28-2014. ****** ***** the receptionist let me know my vehicle needed "2 retaining brackets for the left and right side fenders of my car since my front number was coming off and also needed two rockers since my side skirts were hanging as well and the car also needed a left side fender liner guard". He said they were busy to bring in the car on 12-8-14. On 12-8-14 I met the owner ** ****** and let him know why I was there and he inspected my vehicle and confirmed what ****** had told me on what the car needed. The parts still had to be ordered so i left the car there on 12-8-2014 ****** told me the car would be ready by 12-10-2014 or 12-11-2014 so i left. ****** called me on 12-10-2014 told me car was ready. Upon arrival car looked ok nothing seemed out of the ordinary so i paid and took off. Later that night while driving the car i kept hearing this scraping sound on my vehicle so as soon as i got home i inspected the vehicle and noticed that the left side liner fender guard was touching the ground and it was split in half, it looked like they never replaced the old liner guard with a new one and just patched the old one back on i took pictures for proof. On the morning of 12-11-14 i took the car back to prestige auto body ** was outside so i let him know what happened and he immediately told me that they don't specialize in custom vehicles since my car is lowered and that he had told ****** why he took it in and it cost him a lot of money trying to work on it and that even his auto body tech told him that "the left side liner guard was going to come off again", ** told me "not to worry and that i was going to get my money back". In which they refuse to refund me the money and they only wanted to give me the money for the left side fender liner guard
Desired Settlement: I deserve a refund since ** and ****** both Failed to tell me that they only work on Factory vehicles not custom vehicles and my vehicle is custom and ** knew before giving me the vehicle back threw his auto body tech that the liner guard was going to fall apart and he failed to inform me about it. They also never installed a new Liner guard in which i took pictures before it fell off the vehicle and it looked like the old one. I am requesting a refund of $401.26.
To Whom it may concern;
I am rejecting this response because:If ** would have told me from the beginning that they do not work on custom vehicles i would have taken my vehicle elsewhere. I lost a couple hours of work because ** and ****** were dishonest with me. As you can see in the pictures i submited that does not look like a new fender liner anyone with common sense can see that. I know I'm not going to get what i deserve back, i will be happy if they can at least refund me what i paid for the liner they can mail me the money to my address at **** ***** ** ***** ** *****
My offer stands as is. I'm responding to the customers statement of dishonest business practices. I've been a member of the better BBB as well as other state agencies for over thirteen years with an impeccable record. when the costumer came in for repairs, the estimate was based on factory installation. We found after the repairs were started that it had a custom bumper with factory liners. The front fender liner was ripped, and we had no way of knowing that the factory liner would not fit to the custom bumper. All other repairs we did were successful, with the parts we bought, which are still on the car and fastened properly. Customer was informed when he picked up the vehicle that the liner didn't fit the custom bumper, and if there were any problems, to bring it back. When he brought it back the liner was missing. He accused us of putting the old liner on. However I knew that it was a new liner cause me and the tech discussed how we would fasten it to the custom bumper. I said regardless, that I would give him a refund "The issue was the fender liner". Then ****** came back from lunch, pulled the file, showed him the invoice for the fender liner, then asked to see the fender liner, so that he could match the numbers, but **** refused to show us. He then said" he wanted all the money back for the full repairs". ** agreed only to refund the amount for the fender liner, cause all other repairs were successful. This was not acceptable to him, he said that he would handle it himself, and that we would be hearing from him, as we walked out to the car. On arriving to the car,** saw the fender liner in the car, and said " its a new liner". The customer pulled it out, and said " how can you say that its all ripped up". ****** said " of course it is ripped up because when driving the car the wind caught it and pushed it into the wheel, that being said that is why we are refunding the customer the full amount for only the fender liner. He still said at that point " that it was used, so ****** took a picture of the label, to match it with the invoice, which matched. We did everything required of us by state law, and by the contract, that the customer signed. We agreed to refund him, the part of the repair that did not succeed, because of his custom bumper, and custom fender. so I fail to see the dishonesty that we are being accused of. we do mainly insurance work, and trusted by the insurance companies, where proof is imperative. So we are very carful about documentation. Being a repair facility that does everything by the book, on discovering we are working on custom parts, its impossible to predetermine the problems you are going to encounter. Any reasonable person would understand this. Is my reputation worth $401.00, of course it is. But I will not let my reputation be held for ransom.