Business ProfileforCertified Collision Center

In May 2023 my vehicle was rear ended. I was provided with a rental car by my insurance Triple A, and was referred to Certified Collision Center days after. My vehicle spent two months there while I had to call for updates many times, by this time my rental coverage had expired and I was left with no vehicle to commute to work. Upon picking up my car I found my rear liftgate was still damaged, my bumper color did not match, and my hitch receiver was gone. One employee stated he told management about the color mismatch, but management didnt care. When I returned my car the manager of Certified Collision Center said my rear life gate was fixed and the bumper color had been fixed, but that I had to request a hitch receiver to be installed at the dealership with my insurance as they dont replace that. Management stated their new employee had failed to do the repairs correctly. By this time I realized my rear lift gate was still not repaired and returned my car a third time where management told me another technician looked at it and said it was fine. After this I insisted with my insurance that they allow me to get my repairs done at **************** as Certified Collision Center refused to do my repairs correctly. My car was evaluated at **************** and they found that the rear lift gate motor and struts were damaged. There is much more that occurred during this time that will not fit in here, so please feel free to contact me. But now that some repairs were approved after having to get the state involved. **************** found that there were parts missing and dust under the bumper of my car, meaning more bad repairs were done by certified collision center. Most repairs were approved to be done at ****************. But triple a does not approve bumper to be repainted as the bumper still does not match the vehicle color and has specks of dried paint showing. ******** says to take it back to certified collision center. I do not want to do that