BBB Accredited Business since
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A BBB Accredited Business since
BBB has determined that Insurance Auto Auctions, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Insurance Auto Auctions, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
CA Department of Motor Vehicles- Licensing
2120 Broadway, Sacramento CA 95818
Phone Number: (916) 657-8056
Type of Entity
Business ManagementMr. Jeff Huttner, Branch Manager
Auto Auctions Auto Dealers - Used Cars Auctioneers Estate Liquidators
Alternate Business NamesCalifornia Salvage Service I a a Sacramento Salvage Pool
Products & Services
Innsurance Auto Auctions, Inc. specializes in salvage auto auction services.
Industry TipsCar Buyerâ€™s Bill of Rights:
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (916) 851-8201(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Read Complaint Details
Complaint: They had a glitch in there system that displayed the wrong information and pictures on a vehicle we purchased. I turned on their "Online" auction to bid on a vehicle and when I did it was right on the car that I needed to bid on. I proceeded to bid and won the car for $5000. I went to look at my account to see what the total was for the car and it was a completely different car. I've spoken to several managers, their national buyer services and they require me to either pay the price for the vehicle ($5,544) or pay a penalty fee ($1000) to decline the car. Or not pay anything and have my account closed (my business relies on purchasing cars from them). They simply will not do anything about this because they've never seen an issue like this before.
Desired Settlement: I would like to have the vehicle removed from my account without having to pay for it; pay any penalties, or having my account closed.
Initial Business Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved