Are You the Business Owner of Law Office of Dale Orthner?
If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (916) 588-5011 915 Highland Pointe Dr Ste 250, Roseville, CA 95678 View Additional Web Addresses
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Debt Relief Counseling
Request a Quote
A BBB Accredited Business since
BBB has determined that Law Office of Dale Orthner meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Law Office of Dale Orthner include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Type of Entity
Business ManagementMr. Dale A. Orthner, Attorney at Law
Attorneys - Bankruptcy Lawyers-Bankruptcy & Taxes Credit & Debt Counseling Bankruptcy Assistance & Services Credit Repair Services – Monitored Debt Relief Services Attorneys - Consumer Fraud
Method(s) of PaymentCredit Card
Products & Services
Law Offices of Dale Orthner specializes in bankruptcy services.
Industry TipsHiring a Credit Repair Service Hiring a Debt Relief Service: What You Should Know
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Web Addresses
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: On 16 May 2014, this attorney submitted an insulting email to my wife that brought her to tears. Since that email, I have been the brunt of continous harrassment by this attorney. His ettiquette is attrocious. My wife paid him to file a bankruptcy. As this bankruptcy is not joint, only my financial information, not property, were to be reported but he reported all my information as if I were filing with her, and included reaffirmations for vehicles that do not belong to her.
Desired Settlement: Cease and desist ALL contact until June 4th, 2014 for the bankruptcy hearing and ALL contact thereafter. Should ANY documentation be misfiled or incorrect on June 4th, 2014, repayment of half money back to file the paperwork for my wife, MYSELF.
On to the complaint – as implied by ******** text, he was not my client; he did not pay me for services.
His wife, ****, did hire me for her bankruptcy case. I filed the case, attended the trustee meeting with her on June 4 (****** was with her, but said not one word to me), and have already completed everything that is likely to be required in her case. Her case should proceed normally, with a full discharge of her dischargeable debts, and close in about two months. The trustee has already issued a “Report of No Distribution,” which means the trustee does not intend to liquidate any assets, and that ****’s case is essentially done.
The problem arose when I tried to obtain bank statements from ****. Every debtor must submit bank statements to the trustee to show the balance of every account as of the date of filing. I’ve had literally hundreds of clients successfully do this. I sent my standard email to **** on April 29, 2014, but she couldn’t seem to manage to get me the statements.
In fact, I had to send nine additional emails on that issue alone, and further discuss the issue on the phone with her, to try to get the statements. All of these emails, with full internet headers, are available, should they be needed.
I believe ****** may have helped to finally produce the required bank statements, but then he also asserted a few things that are critically wrong. One is that I “included reaffirmations” on vehicles. As I explained to him in an email on May 19:
A “reaffirmation” is lengthy agreement that must be filed with the court. A statement of intent to “reaffirm” a debt is simply a non-binding statement of intent. The two are vastly different as to form and legal effect.
Please stop insisting that your severely limited view of certain legal issues is correct, when in fact much of it is wrong. If you have a question regarding something, I’m happy to answer that.
I have not “included,” or otherwise sent, or even suggested, any reaffirmation of any vehicle (or any other property) in ****’s case. Further, I would not be likely to do so, given the specific financial facts related to those vehicles.
****** also refused to sign a required spousal waiver for ****’s case. Fortunately, the trustee appears to have overlooked the omission and may not require it, even though the law clearly does require it to protect her assets under Cal. CCP 703. His basis for refusal also clearly misstated the law.
He is also incorrect that his property should not have been listed in ****’s petition. The marital community, and thus ****, almost certainly has a “buy-in” interest in the property, and as such, it must be listed. Further, doing so should cause no issues of any kind to anyone.
It is not clear what issues may be behind ******’s behavior, but given his complete silence at the trustee meeting on June 4, hopefully he’s either corrected certain misperceptions, or at least decided to leave the legal work to someone licensed to practice it, and who has successfully done so in hundreds of bankruptcy cases.
I am rejecting this response because:
You are wrong sir yet again. My mortgage company contacting me in reference to your own mistake which has now placed my home in a bankruptcy department and so my mortgage company is now unable to speak with me or FHA regarding assistance until a full investigation is done because you added PREMARITAL property on her bankruptcy. To further add, if 704 exemptions were used, they informed me that yes, my mortgage could have been readjusted at a higher rate to cash out equity RAISING my monthly payment to cover her debts had I signed your form so continue insulting me... I will just let the California Bar Association handle my complaint, which they have received. You also continue to insult my wife and STILL have not appoligized. Further contact regarding this matter will result in a restraining order. Should I have further complications with MY PROPERTY due to YOUR mistakes, I will be filing against you in court. You admitted yourself you filed paperwork fraudelently. I kept my mouth shut otherwise I probably would have been arrested. Unlike you, I learned that if you cannot say anything nice, keep your mouth shut and so I did.