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Northeast California

This Business is not BBB accredited

Down Under Appliance

Phone: (916) 989-9062 3823 V St, Sacramento, CA 95817 http://www.downunderapp.com

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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Down Under Appliance include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 7
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Down Under Appliance
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: August 26, 1997 Business started: 01/01/1995 in CA Business started locally: 01/01/1995
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
http://www.bearhfti.ca.gov/
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
HomeProducts@dca.ca.gov

Type of Entity

Sole Proprietorship

Business Management
Mr. Todd Robison, General Manager Jessie Robison, Office Manager
Contact Information
Customer Contact: Jessie Robison, Office Manager
Principal: Mr. Todd Robison, General Manager
Business Category

Appliances - Small - Service & Repair Appliances - Major - Dealers Appliances - Small - Dealers

Service Area
Greater Sacramento Area

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    3823 V St

    Sacramento, CA 95817 (916) 989-9062

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

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Complaint Detail(s)

1/22/2013 Problems with Product/Service
1/15/2013 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I needed service to my Uline ice machine. I was told by the Down Under technician that the water valve was leaking and spraying on the cold control so the machine would not cycle on and off. A valve and cold control were ordered. Before the Down Under technician had arrived my husband had found a small leak in the tubing line and repaired it. The pinhole leak had sprayed on the cold control so it was not operational. My husband was not home when the technician came for his first service call. The valve was not leaking when the technician arrived. Two weeks later when the technician arrived with the replacement parts my husband informed him that the valve did not need replaced it was not leaking. The technician replaced the valve anyway stating that the solenoid would not open. We kept the old questionable valve and took it to an electrician that confirmed that the valve worked. We went to the Down Under Appliance office on 8/27/12 returned the valve so that another one of their technicians could evaluate it. I was told the valve was stripped so it would have been leaking and did not pass the electrical(solenoid opening and closing)test. The valve was not "stripped" when we dropped it off. At this time I have called several times with no return call to retrieve the valve. Product_Or_Service: Uline ice machine/ 7/26/12 Order_Number: 60589 Account_Number: N/A

Desired Settlement: DesiredSettlementID: Refund I am requesting the charge for the valve replacement be returned $56.23, the labor cost involved and the time and effort it has cost to drive to the office to try to get this matter resolved.As a woman I feel I have been taken advantage of because of my naivetivity as a female. Companies who cheat their clients and then try to cover it up should not be allowed to operate.

Business Response: Business' Initial Response
I was called by Down Under Appliance The day after I submitted my complaint to the BBB telling me they were cutting me a check for my overcharge. That was well over a month ago. I called them back on 9/24/2012 asking where my check was. I was told the check was authorized on 9/20/2012 so I would be receiving it any day. As of today 10/9/2012 I have not received any payment. So this matter is still unresolved.

Consumer's Final Response
(The consumer indicated he/she DID NOT accept the response from the business.) I have never received any refund. I was told in September I would receive the refund but have not. I have called and spoke to the manager and was assured the check had been sent. Nothing as of 12/24/2012. I would accept the proposed resolution if it were true.

Business' Final Response
Company states that they are sending a replacement check to the customer today.

BBB's Final Determination: Consumer accepted resolution offered by the business.

12/26/2012 Problems with Product/Service
3/19/2012 Problems with Product/Service
3/13/2012 Problems with Product/Service
1/13/2012 Problems with Product/Service
8/30/2011 Problems with Product/Service
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