This Business is not BBB accredited
Down Under Appliance
Phone: (916) 989-9062 3823 V St, Sacramento, CA 95817
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This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Down Under Appliance include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 7 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||7|
|Total Closed Complaints||7|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMr. Todd Robison, General Manager Jessie Robison, Office Manager
Appliances - Small - Service & Repair Appliances - Major - Dealers Appliances - Small - Dealers
Service AreaGreater Sacramento Area
THIS LOCATION IS NOT BBB ACCREDITED
3823 V St
Sacramento, CA 95817 (916) 989-9062 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
|1/22/2013||Problems with Product/Service|
Problems with Product/Service
Read Complaint Details
Complaint: I needed service to my Uline ice machine. I was told by the Down Under technician that the water valve was leaking and spraying on the cold control so the machine would not cycle on and off. A valve and cold control were ordered. Before the Down Under technician had arrived my husband had found a small leak in the tubing line and repaired it. The pinhole leak had sprayed on the cold control so it was not operational. My husband was not home when the technician came for his first service call. The valve was not leaking when the technician arrived. Two weeks later when the technician arrived with the replacement parts my husband informed him that the valve did not need replaced it was not leaking. The technician replaced the valve anyway stating that the solenoid would not open. We kept the old questionable valve and took it to an electrician that confirmed that the valve worked. We went to the Down Under Appliance office on 8/27/12 returned the valve so that another one of their technicians could evaluate it. I was told the valve was stripped so it would have been leaking and did not pass the electrical(solenoid opening and closing)test. The valve was not "stripped" when we dropped it off. At this time I have called several times with no return call to retrieve the valve. Product_Or_Service: Uline ice machine/ 7/26/12 Order_Number: 60589 Account_Number: N/A
Desired Settlement: DesiredSettlementID: Refund I am requesting the charge for the valve replacement be returned $56.23, the labor cost involved and the time and effort it has cost to drive to the office to try to get this matter resolved.As a woman I feel I have been taken advantage of because of my naivetivity as a female. Companies who cheat their clients and then try to cover it up should not be allowed to operate.
Business' Initial Response
BBB's Final Determination: Consumer accepted resolution offered by the business.
|12/26/2012||Problems with Product/Service|
|3/19/2012||Problems with Product/Service|
|3/13/2012||Problems with Product/Service|
|1/13/2012||Problems with Product/Service|
|8/30/2011||Problems with Product/Service|