BBB Accredited Business since
Phone: (916) 397-0139 Fax: (530) 672-0939 11476 Sunrise Gold Cir Unit 3, Rancho Cordova, CA 95742 View Additional Web Addresses
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Appliance Company is the place to call when you are having trouble with one of your appliances. We are your “ONE STOP SHOP” for any of your appliance related needs. We’ll come fast and don’t lowball our service call prices and then overcharge for parts and other add-ons. Appliance Company technicians perform appliance repairs in Sacramento County including Rancho Cordova, Roseville, Rocklin, Elk Grove, Folsom and of course Sacramento. Plus we now can cover appliance repair in Vacaville. We repair all makes and models, from old Maytag washers to new KitchenAid dishwashers. We are Viking Authorized service and will work on your Sub Zero, Wolf, Bosch, and Miele appliance’s as well. Any major brand appliance is covered, as well as the smaller brands and basic models. - See more at: http://www.appliance-company.com/#sthash.Ys66prps.dpuf
A BBB Accredited Business since
BBB has determined that Appliance Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Appliance Company, Inc. include:
- Length of time business has been operating
Factors that raised the rating for Appliance Company, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Bureau of Electronics and Appliance Repair
4244 South Market Court, Suite D, Sacramento CA 95834
Phone Number: (916) 999-2041
Fax Number: (916) 921-7279
Type of Entity
Business ManagementMrs. Christina Matterson, Manager Mr. Daniel Matteson, Owner
Appliances - Major - Dealers
Products & Services
Appliance Company, Inc. sells the following brand(s): Repair all makes and models.
Appliance Company, Inc. offers the following product(s): Repair all makes and models. We sell parts too.
Method(s) of PaymentVisa, MasterCard, Discover, American Express, Cash, Checks.
Refund and Exchange PolicyFree one year extended warranty on most parts, ninety days on labor.
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: someone from their office called me and harrased me for stating that I would be calling another company and hanging up the phone. I had asked for a quote to repair my microwave via email. The person who was responding had little knowledge of the microwave and when I recieved an esitmated quote it was for $150 to $200. I assumed that there must have been some miss communication durring the email correispondance so I call the number given on the email. I was transfered to a man who was extreamly rude from the beginning, I asked him why my quote was $200 to simply repair a door latch that had broken when the part online was $17. He said it could be two parts which on the internet totals $30 and I said I understood the mark up but not to $200. He then was even more rude vasically telling me that most people dont know whats wrong and so they quoted me worse case senerio, which still didnt make sense, at that point he was being so rude I said that I would be calling another repair company and hung up the phone. He procceeded to call me back, yelling telling me I was rude for hanging up the phone, I said again that I would be calling another repair company and he said durring his rant don't your F****** ever call this company again and hung up the phone.
Desired Settlement: I would like an appology letter from the owner of this company. I can't belive that anyone would want potential customers treated this way, much less have these types of people in our homes. Especially in the day of social media that could highly infulance thier buisness.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
Problems with Product/Service
Read Complaint Details
Complaint: I have a warranty on my washer ans dryer. They sent out a tech. to check it out. He came out to check it out and said it was draining in the back and said they would come back out to fix it. When they came back out he wanted to know why I did not clean up the water in the back (they never told me to, he said that it was sewage water). He told me to put clothes in and it was working (it was not working). I called their office to tell them it was not working and was told that the tech said he was unable to fix it because of the sewage water. He did check out the washer but did not fix it. If i would have been told about the build up in the back we would have had it fixed. He never told any one. He never said anything to anyone about the issue then used this excuse for not fixing my washer.
Desired Settlement: I want my money back. I think they have horrible customer service and the tech lied.
Business' Initial Response
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.