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BBB Accredited Business since

Warren's Heating & Air Conditioning

Phone: (209) 599-2600 Fax: (209) 599-1157 3025 E Palm Ave Ste 105, Manteca, CA 95337 http://www.warrenshvac.com View Additional Web Addresses


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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Warren's Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Warren's Heating & Air Conditioning include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Warren's Heating & Air Conditioning
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: December 23, 2004 Business started: 06/28/1994 in CA Business started locally: 06/28/1994
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752
The number is 691278.

Type of Entity

Sole Proprietorship

Business Management
Mr. Franklin Warren, Owner
Contact Information
Principal: Mr. Franklin Warren, Owner
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems Ventilating Contractors Heating & Air Conditioning

Products & Services

Warren's Heating & Air Conditioning provides residential and commercial air conditioning and heating sales, service, and installation.

Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • 3025 E Palm Ave Ste 105

    Manteca, CA 95337 (209) 599-2600

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

7/17/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Warren's Heating & Air (Lic. # 691278) R&R A blower motor and Thermostat after repairs were done, he never made shure the cooling part of system operated at the thermostat. When I switched system to cooL. A/c does not shut off. I called company and asked them to come back and find out why it dont shut off when reaches set temperature. They said they might charge me a service call charge($85.00). I feel I should not get charged regardless. I feel they do this to get money. The system worked( shut down when reached temp. set) before the thermostat was changed out.

Desired Settlement: Come back with out charging a service fee and replace thermostat that matches system. So it shuts off when reaching temp set.

Business Response:

Warren's was called out for a heating problem back in December of 2013, upon arrival we found a bad blower motor, run capacitor and thermostat, with the approval of the home owner the repairs were made and the unit was up and running. Warren's did make a note on the work order that read other problems could occur system is very old. Warren's is willing to go back out at no charge to diagnose the complaint with the understanding if the problem has nothing to do with our last service call he will be charged after approval for any other repairs that may be required.