BBB Accredited Business since
Phone: (916) 481-4650 Fax: (800) 545-7086 3487 Orange Grove Ave Ste P, North Highlands, CA 95660
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A BBB Accredited Business since
BBB has determined that Rhino Heating and Air meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Rhino Heating and Air include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
Type of Entity
Business ManagementRyan Carlson, President
Air conditioning & Heating Contractors - Residential Heating & Air Conditioning - Filters Heating Equipment & Systems Cleaning & Repair Heating Contractors Heating & Air Conditioning
Alternate Business NamesD & R Construction Services, Inc.
Products & Services
Rhino Heating and air specializes in heating and air conditioning services.
Industry TipsHiring a Contractor in California: Essential Tips
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: Bought a HVAC unit from Rhino on 12/19/2012 and its still not working properly Rhino has been out here 11 times to fix it and its still not fixed. problem date:12/24/2012 Purchased 12/19/2012 Model number: Heating unit RGPN-07NAMER Model number: Cooling unit ********** permit number# XXXXXX Sales Rep(owner): ***** ******* 7,281.00 Loan from Smud Complaint: Dec 20-22nd 2012 Heater installed took three days to install the heater, they didnt install the cooling unit the same time they installed that at a later date 12/25/2012 called to file a complaint the heater didnt work 12/27/2012 Rhino came over to "correct" the problem 1/2/2013 Called to file a complaint the heater was still not working 1/4/2013 Rhino came over to "correct" the problem 1/7/2013 called to file a complaint the heater was still not working 1/9/2013 Rhino came over to "correct" the problem 1/10/2013 called to file another complaint the heater wasnt working (when i say doesnt work it was turning off and wouldnt heat the house before turning off it wouldnt be on for more then 4 minutes then shut back off) 1/11/2013 Rhino came back over to "correct" the problem again 2/1/2013 called Rhino again to tell them the heater still wasnt working, they wouldnt work with us and have someone out over the weekend so we had to wait until the following business days 2/5/2013 they came back over to correct the problem During this time Rhino provided us with awful customer service they never worked with us to a time that worked for us, we had to take time off work and pay a relative to work with us and help come over to wait for them. 2/25/2013 Came over to install the AC unit 2/21/2013 HVAC inspection City of Rancho cordova came out and it didnt pass there were problems 2/22/2013 called Rhino to talk with them about the problems they told me someone wasnt in and they well call me at a later date to go over the problems 3/4/2013 called and talked about problems, they had to order a part and the only time they could come out to fix the problems was 3/21/2013 they finally came out to correct the problems the inspector found 4/19/2013 inspector came out and the inspection passed 4/22/2013 called rhino the pipe that indicates something is wrong with the ac when leaking was leaking called rhino she said it wasnt good she would call me back to let me know when someone can be out called me the day of 4/23/2013 and said someone can come out there and fixed it so i left work again for them to come over and fix the probem 4/24/2013 it was still leaking when the AC was on called and she said they sent the wrong guy out and she well send someone out who knows how to fix the problem but that wouldnt be until 4/30/2013 they came out to fix the problem again and claimed it was just clogged and that night it was still leaking 5/1/2013 they came out to fix the leak that same night it was still leaking 5/1/2013 same night i called rhino and told them it was still leaking, (i talked with ***** the owner everytime) she said someone would be out on 5/6/2013 to fix it and gave us a time frame 5/6/2013 rhino called me 4 hours before the time frame and told me they couldnt come out set up a new time frame for the following day 5/7/2013 5/7/2013 came home to wait for them they never showed a hour after the time frame was over i called ***** and she said everyone that works there has the stomach flu and no one can come out and i still have not heard back from her after me leaving a message with them on 5/8/2013 our AC is still not working one time she said it was ok to run the air just check the pan up in the attic on our own to make sure it dont over flow im not in the position to do that, so basically if i cant do that i cant run the air. at the time and date i still do not know when our AC unit well be fixed this has all been a on going issue since we purchased the product in December of 2012
Desired Settlement: We would like product replacement since we have had so many problems with this unit and it seems it cant be fixed, or refund for the time lost coming out here for them to fix it.
Business' Initial Response
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved