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Northeast California

BBB Accredited Business since

McLaughlin Air Conditioning Co.

Additional Locations

Phone: (800) 850-4328 Fax: (209) 465-5317 View Additional Phone Numbers PO Box 4485, Stockton, CA 95204 http://www.mclaughlin-air.com

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that McLaughlin Air Conditioning Co. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for McLaughlin Air Conditioning Co. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

0 Customer Reviews on McLaughlin Air Conditioning Co.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: March 27, 1975 Business started: 01/01/1952 Business started locally: 01/01/1952 Business incorporated: 10/11/1994 in CA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
http://www.cslb.ca.gov/
Phone Number: (800) 321-2752

Type of Entity

Corporation

Business Management
Mr. Robert Leal, President Mrs. Beverly Leal
Contact Information
Principal: Mr. Robert Leal, President
Business Category

Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Air Conditioning Repair Air Conditioning Contractors & Systems Heating & Air Conditioning

Alternate Business Names
RDL INC
Industry Tips
Hiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service

Additional Locations

  • 928 W Fremont Street

    Stockton, CA 95203 (800) 850-4328

  • PO Box 4485

    Stockton, CA 95204

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Professional AffiliationsX
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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BBB reports on known significant government actions involving business' marketplace conduct.

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Additional Phone Numbers

  • (209) 465-4800(Phone)
  • (209) 465-5300(Phone)
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Complaint Detail(s)

5/5/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: McLaughlin has failed to observe the various warranty provisions in its contract with me related to the installation of a heating and air conditioning system in my residence (July 2009). The contract contains three express warranties: manufacturer's warranty, third party ten year extended warranty, and McLaughlin Co warranties. Within the warranty period, the system failed due to evaporator coil defect. McLaughlin Co replaced the coil and billed me for the replacement/repair (with charges for full refrigerant replacement twice, and a wide variety of parts and labor). I have made repeated phone calls, visited their offices, as well as sent e-mails and letters seeking clarification of the charges and an explanation of why the three warranties did not cover all the costs. I have received no response whatsoever. My view, which I have communicated to McLaughlin in detail by letter (which I am happy to make available to you), is that the three warranties, and in particular their company warranty that "The installation includes... a 10 YEAR WARRANTY ON PARTS AND LABOR" covers all costs (Emphasis in original) There are no limitations or conditions on this warranty set forth in the contract.

Desired Settlement: For McLaughlin to cease sending me bills for this warranty work, and to reduce the balance owed on my account to zero.

Business Response: Mrs. ***** had a unit installed in 2007 that had a leaking evaporator coil. I explained to her that her extended third party warranty would cover the actual coil but not the additional materials to properly replace the coil, including the Freon. when she received the bill, her brother, a lawyer, started to send up correspondence implying that she owed no monies, even though I had him call the third party warranty company himself. As a result of his bullying and badgering, we agreed to half of the total bill in the amount of $375. This issue is resolved, as she has sent in the payment.

Consumer Response:  
Better Business Bureau:

I have reviewed the response made by the business in reference to my concern, and find that this resolution is satisfactory to me.
I would also like to state for the record that this issue was only resolved as a result of BBB's intervention and my persistent follow-up and offer to expedite a resolution by sharing the final bill.  I was a long time customer and was extremely disappointed in the manner in which *** handled this problem.

1/16/2014 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: 1. Should not have had problems with freon 2 years in a row. 2. was billed almost 5 months later for work that I was told that there was no charge for. my statement at time of work, did not include a charge. I signed it. In November I was send a copy of same statement only now they added a charge. Isn't that illegal. Am enclosing copies of both.

Desired Settlement: Take away the charge of 102.48 they said (service man) there was no charge & I never signed for the charge.

Business Response: Contact Name and Title: ***** ****** customer ser
Contact Phone: 2094654800
Contact Email: *****@mclaughlinac.com
Mrs ****** was experiencing some trouble with her thermostat after a warranty repair issue we resolved for her. The first time, she could not get the t-stat to operate correctly. I sent a technician who reprogrammed it for her at no charge. the second call regarding the t-stat not working properly led my technician to replace the programmable tstat with an easier to work nonprogrammable tstat. Unfortunately, the manufacturers warranty had expired on the original t-stat, and when that was discovered, a bill was sent. The"no charge"" she is referring to, is because it was no charge for her for the service call itself. However,a bill was sent after the fact asking her to pay for the new t-stat. In order to satisfy this complaint and retain our A+ rating, we will remove the charge from her bill for the new t-stat immediately and send a zero balance. That being done, I must respectfully decline to honor any warranty on aforementioned thermostat.