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This business is not BBB accredited.Additional Locations
Phone: (209) 369-3671 Fax: (209) 368-9026 PO Box 259, Lodi, CA 95241
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Henderson Brothers Company specializes in comprehensive heating and air services as well as plumbing services for residential, commercial, and industrial customers.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Henderson Brothers Company include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Contractor's State License Board
9821 Business Park Drive, Sacramento CA 95827
Phone Number: (800) 321-2752
The number is 7319.
Type of Entity
Business ManagementMr. James McConnell, President Mr. Steve Garrison, Vice President Ms. Mary Ellen McConnell, Sec./Treasurer
Air conditioning & Heating Contractors - Residential Air conditioning & Heating Contractors - Commercial Contractors - Sheet Metal Plumbing Fixtures, Parts, Supplies - Retail Air Conditioning Repair Air Conditioning Contractors & Systems Plumbers Plumbing - Contractor Plumbing Drains & Sewer Cleaning Heating & Air Conditioning
Industry TipsHiring a Contractor in California: Essential Tips Stay Informed to Keep Cool: Tips for Hiring an HVAC Service
THIS LOCATION IS NOT BBB ACCREDITED
217 S Sacramento St
Lodi, CA 95240 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 259
Lodi, CA 95241 (209) 369-3671
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: We are charged without fair explanation or agreement to charge nowhere in website or statement does it state travel time will be charged. Work was started before estimate was given, which the website states should be done before work begins. It was verbally given after work was almost completed to be around $200 but not more than $220. No invoice, no contract, no paperwork of any kind was given or signed during or after service. Bill received in mail the next day charging for work plus additional hour of time. I called to question this. I was told it was policy to charge for portal to portal. I asked to see the policy and was told it's not in writing, just policy. Then she threatened to have their collections lawyer call me if I don't pay it. I asked again to see policy in writing and she said she could type it out for me on a new bill. I asked to speak with someone who could better help me, she said she'd have them call me back. No call has been received. It has been since 11:09am yesterday, May 29th and it is now 12:48pm May 30. I don't dispute the work or the fair price, but adding $80 for an hour of travel time from Lodi to Stockton roundtrip does not seem fair. Especially when we were not aware of this charge other than after the fact. When I called for the appointment and gave them our address they did not mention that we would pay $80 an hour for their travel time.
Desired Settlement: I want the travel time valued @ $80.00 to be withdrawn from my bill
Business' Initial Response