BBB Logo

Better Business Bureau ®
Start With Trust®
In Monroe, LA

BBB Business Review

BBB Accredited Business since 06/06/1966

Ryan Automotive Group

Find a Location

Phone: (318) 387-2222Fax: (318) 325-4861View Additional Phone Numbers1101 Oliver Rd, MonroeLA 71201-5713View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since 06/06/1966

BBB has determined that Ryan Automotive Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Ryan Automotive Group's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

If you choose to do business with this company, please let them know that you contacted the Better Business Bureau for a report.

Customer Complaints Summary

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint TypeTotal Closed Complaints
Problems with Product / Service2
Advertising / Sales Issues0
Billing / Collection Issues0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 2

Complaint Breakdown by ResolutionAbout Complaint Details

Complaint Resolution Log (2)BBB Closure Definitions
07/01/2013Problems with Product / Service
10/29/2012Problems with Product / Service

Industry Comparison| Chart

Auto Dealers-New Cars, Auto Repair & Service-Equipment & Supplies, Auto Repair - Windshield, Glass Shops, Auto Repair & Service, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Auto Air Conditioning, Auto Parts & Supplies-New, Auto Dealers-Used Cars, Auto Service-Oil And Lubrication Centers, Quick Service, Auto Repair-Radiator

Additional Information

top
BBB file opened: 01/19/2007Business started: 01/01/1954
Licensing

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

City of Monroe
400 Lea Joyner Memorial Expwy
Monroe, LA71201
(318) 329-2310
http://www.ci.monroe.la.us

BBB records show a license number of 40395702K for this company. La Secretary of State.

Type: unknown

BBB records show a license number of N-2013-00173 for this company. The expiration date of this license is 06/30/2015.

Type: unknown

Their web address is http://www.ci.monroe.la.us. The expiration date of this license is 12/31/2014.

Type: City Occupational License

Contact Information
Principal: Thad J. Ryan III (President)
Business Category

Auto Dealers-New Cars, Auto Repair & Service-Equipment & Supplies, Auto Repair - Windshield, Glass Shops, Auto Repair & Service, Auto Inspection Stations, Auto Electric Service, Auto Diagnostic Service, Auto Air Conditioning, Auto Parts & Supplies-New, Auto Dealers-Used Cars, Auto Service-Oil And Lubrication Centers, Quick Service, Auto Repair-Radiator

Industry Tips
Tips On... Car Repair
Buying a New Car
Buying a Used Car
Dont Get Soaked Buying a Flood-damaged Vehicle
Dont Fall Victim to Enticing Auctions Ads for Cars!
Purchasing a Car Online
Spot Delivery Complaints are on the Rise
The Hail Season is Here
Know the Facts About Used Car Fraud Before You Buy
VIN Cloning Swindles Luxury Car Buyers

Map & Directions

Map & Directions

Address for Ryan Automotive Group

1101 Oliver Rd

Monroe, LA 71201-5713

To | From

LocationsX

2 Locations

Industry Comparison ChartX

The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Northeast Louisiana. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.

*Ryan Automotive Group is in this range.

X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

Additional Phone Numbers

  • (318) 387-2223
X

Additional Web Addresses

X

BBB Complaint Process

Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

BBB began including the text of consumer complaints and business responses in BBB Business Reviews on 07/01/2013 for complaints filed on 06/18/2013 and thereafter. This includes all complaints that meet our reporting guidelines and that are filed electronically. We also report on the resolution of the complaint, as determined by BBB.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

About BBB Business Review Content and Services

Some Better Business Bureaus offer additional content and services in BBB Business Reviews. The additional content and services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release. Not all enhanced content and services are available at all Better Business Bureaus.

X

Thank you for your feedback.

Help us improve by taking our survey.

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.