eBay Recommends Users Change Passwords in Wake of Data Breach

Popular Online Auction Site Acknowledges Passwords and Other Information Compromised
May 21, 2014

Jacksonville, FL -eBay is encouraging its customers to change their passwords, after admitting it suffered a data breach in late February.  

In a post on its website, the online giant says it has no knowledge of users’ financial information having been stolen or misused, despite the theft of names, addresses, phone numbers, telephone numbers and birth dates.  Unlike basic user information, financial information is encrypted.

The company says it discovered the breach two weeks ago.  While eBay has an estimated 145 million users, it did not disclose how many were affected by the breach.  eBay says there is no evidence that its subsidiary online payment system, PayPal, had been hacked.

This is only the latest in a series of high-profile attacks that hit retailers Target, Niemen Marcus and others, as well as AOL last month.

Better Business Bureau recommends eBay customers not only change their eBay passwords, but ensure they don’t use the same password for other sites as well.  

You can find additional tips on ID theft protection, scams and how to protect yourself from them at http://www.bbb.org/north-east-florida.

For further information or to schedule an interview with a BBB spokesperson, contact Tom Stephens, President BBB Serving Northeast Florida & Southeast Atlantic.


For more information you can trust, visit us at bbb.org/north-east-florida or follow us on twitter @BBBJacksonville.

For more than 100 years, Better Business Bureau has been helping consumers find businesses and brands they can trust. In 2013, consumers turned to BBB 131 million times for Business Reviews on more than 6.5 million businesses, all available for free at bbb.org.  The Council of Better Business Bureaus is the umbrella organization for 112 local, independent BBBs across the United States, Mexico and Canada, as well as home to its national programs on dispute resolution and industry self-regulation.