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Northeast Florida & The Southeast Atlantic
BBB Reveals Businesses with the Highest Number of Unanswered, Unresolved and Serious Complaints in 2013
February 06, 2014

Jacksonville, FL - The Better Business Bureau serving Northeast Florida & the Southeast Atlantic has named its top area businesses for which it processed the most unanswered/unresolved and serious complaints in 2013. Each company has earned an “F” rating with the BBB. This is a distinction that no business should want. BBB President and CEO, Tom Stephens, says “This is why we always recommend consumers check BBB Business Reviews before you do business with a company.” This year’s BBB list included the following businesses in order by number of unanswered/unresolved complaints:

1. Pure Garcinia Cambogia, 2338 Rowland Ave, Savannah, GA

(84 unanswered complaints) Complaints from consumers across the country allege that after accepting the offer for a trial of the diet supplement, they are then charged large fees on their credit cards that they did not authorize. The company then refuses to issue refunds after promising to do so.

2. Motormaxx, 8629 Atlantic Blvd, Jacksonville , FL

(45 unanswered complaints) BBB issued an alert in May of 2013 to warn consumers about this used car dealership, yet we have continued to receive complaints about the business. Motormaxx/Ocean Auto Sales, LLC are selling used vehicles “As Is” that are in desperate need of repairs. When consumers have confronted the company about the condition of the vehicles they have purchased the company has not been helpful in offering a solution.

3. Green Coffee Advanced, 2338 Rowland Ave, Savannah, GA 31404

(41 unanswered complaints) Complaints are similar to the Pure Garcinia Cambogia, consumers across the country allege that after accepting the offer for a trial of the diet supplement, they are then charged large fees on their credit cards that they did not authorize. The company then refuses to issue refunds after promising to do so.

4. St Augustine Beach Front Resort, 300 A1A Beach Blvd, St Augustine, FL

(29 unanswered complaints/ 8 unresolved complaints)Travel-weary consumers from throughout the United States allege they have received unsatisfactory room accommodations and unsatisfactory customer service.

5. Southern Green Lawn Care, 9456 Philips Hwy, Jacksonville, FL

(29 unanswered complaints/2 unresolved complaints) Local consumers allege difficulty cancelling service after disappointing lawn treatments. Consumers also complain of poor customer service.

6. Future Health Labs, LLC, 2338 Rowland Ave, Savannah, GA

(27 unanswered complaints) If you think you are seeing a pattern with the Rowland Avenue address you are not imagining it. Like the previous two companies that list this fulfillment center address consumers across the country allege that after accepting the offer for a trial of the diet supplement, they are then charged large fees on their credit cards that they did not authorize. The company then refuses to issue refunds after promising to do so.

7. BladeZ Scooters, 8815 Lone Star Rd, Jacksonville, FL

(25 unanswered complaints/1 unresolved complaint) Consumers allege failure to receive parts as ordered even when the parts are advertised as being in stock; company not responding to multiple calls and emails; not receiving refunds.

8. Affordable Fencing Outlet Center, Inc., 10211 Beach Blvd, Jacksonville, FL

(24 unanswered complaints) Customers of this business allege that they have received inferior service with work incomplete after paying the company in full, as well as items not received after full payment. The company has not eliminated the basic cause of these complaints.

9. Appliance Wholesalers, 13997 Beach Blvd, Jacksonville, FL

(22 unanswered complaints/ 1 unresolved complaint) Consumers allege that this company does not honor the replacement warranties they issue as well as communications issues with customers. The company is also using the BBB logo on its facebook page, insinuating BBB Accreditation.

10. Atlas Mediation, 9526 Argyle Forest Blvd Ste 2, Jacksonville, FL

(22 unanswered complaints) Consumers allege they are receiving calls from the company stating they have anywhere from 20 minutes; a couple of hours or a day, to pay large amounts claiming to be owed as unpaid debts. Many consumers are told that the debts are a result of unpaid payday loans and if they do not meet the demands a warrant will be issued for their arrest or they will file charges for a Class C Felony. This is an obvious violation of the Fair Debt Collection Practices Act.

BBB contacts companies numerous times for each complaint we receive on a business. The above businesses were given ample opportunity to remedy the issues, but chose not to.

To check the reliability of a company or find trustworthy businesses visit bbb.org.

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Contact BBB serving Northeast Florida & the Southeast Atlantic at 800-713-6661