BBB Logo

Better Business Bureau ®
Start With Trust®
Northeast Florida & The Southeast Atlantic

Educational Consumer Tips

MOVING AND STORAGE

Author: Better Business Bureau
Published:

Effective 07/01/2002 Chapter 507 of Florida Statutes provides for regulation of the INTRASTATE moving household goods. In part the law provides for the following: A. Movers must register annually with the Department of Agriculture and Consumer Services and all contracts must contain their registration number. B. A limitation on the release of a movers liability for the value of a shippers good at a rate not less than 60 cents per pound per article. This limitation of liability shall be disclosed to the shipper in writing at the time the estimate or contract for services is executed and prior to the provision of any services. The disclosure shall also inform the shipper of the opportunity to reject or select additional valuation, including the cost and coverage of such additional valuation. C. Prior to providing any services, a contract and estimate must be provided to a prospective shipper in writing and must be signed and dated by both the shipper and the mover. D. A mover shall accept a minimum of two of the three following forms of payment: 1. Cash (includes cashiers check, money order or travelers check) 2. Valid personal check 3. Valid credit card, including but not limited to MasterCard or Visa. E. A mover must relinquish household goods to a shipper and place the goods inside a shippers dwelling unless the shipper has not rendered payment in the amount specified in the written contract of estimate signed and dated by the shipper. A mover may not refuse to relinquish prescription medicines and goods for use by children, including children's furniture, clothing or toys, under any circumstances. F. A mover may not refuse to relinquish goods to a shipper for fail to place the goods inside a shippers dwelling based on the movers refusal to accept an acceptable form of payment. G. The refusal of a mover to comply with an order from a law enforcement officer to relinquish a shipper's household goods after the officer determines that the shipper has tendered payment of the amount of a written estimate or contract, or after the officer determines that the mover did not produce a signed estimate or contract upon which demand is being made for payment, is a FELONY of the third degree and punishable by a prison term not to exceed five (5) years and a fine of not more than $10,000. A mover's compliance with an order for a law enforcement officer to relinquish goods to a shipper is not a waiver or finding of fact regarding any right to seek further payment from the shipper A complete copy of this Statute can be accessed at www.leg.state.us/statutes/index.cfm.