Business ProfileforA & B Marketing Inc

We Purchased this water softener treatment system 3 yrs ago. We decided on A&B Marketing because of their ******** *******, we thought they were a respected, trusted and reliable brand. It has turned out to be anything but. The salesman assured us this was the best water softner to have, low maint, excellent cust serv and we'd never have to worry about having healthy water. From the beginning, we started having problems, a hose came apart knocking over 1 of the tanks and spilling water in the garage; always smelly water, a couple of leaks, and the water stoppage in the sink (twice). All through all of the mishaps, the one constant we always complained about was the smell. Of course when they out, they claimed they didnt smell anything, probably because it took a week to 10 days for someone to come out. Each time, we had to pay their service fee. Their last maint was December 2022, two months later there was a water stoppage in the kitchen sink. They came out, said they replaced a filter. Why was that not done with the December Maint? Three months later on May 16th, the water stoppage happened again. We didnt call at that time because we left the next day for vacation. We returned on June 3, and called for repair on June 5th, took about a week for someone to come out, replaced the filter again. The lastest issue started on 9/4, water leaking from one of the mechanisms. I called right away, was given an appt. for 9/14. I questioned, "we have to leak water for two weeks??" The rep advised, turn off the water. I replied then we're not going to have filtered water. He didnt reply. Instead of having the water leak, we did turn it off, only to have smelly, salted, awful tasting water so we turned it back on. We'd rather have the leak than unhealty water, so now use bottled water to cook and brush our teeth. We need someone with a sense of urgency to come and make this repair. I really think they schedule us out so far because we've called many times.