BBB Business Review

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BBB Accredited Business since

Vacation Rental Pros Property Management LLC

Additional Locations

Phone: (904) 385-3888 Fax: (888) 622-5917 200 Executive Way, Ponte Vedra Beach, FL 32082

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Vacation Rentals, Property Management

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Vacation Rental Pros Property Management LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Vacation Rental Pros Property Management LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 45 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

45 complaints closed with BBB in last 3 years | 29 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 9
Billing/Collection Issues 2
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 34
Total Closed Complaints 45

Customer Reviews Summary Read customer reviews

350 Customer Reviews on Vacation Rental Pros Property Management LLC
Customer Experience Total Customer Reviews
Positive Experience 338
Neutral Experience 7
Negative Experience 5
Total Customer Reviews 350

Additional Information

BBB file opened: June 19, 2007 Business started: 06/21/2006 in FL Business started locally: 06/21/2006 Business incorporated 06/21/2006 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

St. Johns County Tax Collector
P.O. Box 9001, St. Augustine FL 32085
Phone Number: 904-209-2250
Fax Number: 904209-2283
The number is 39925.

Department of Business and Professional Regulation
400 W. Robinson Street ST, N-801, Orlando FL 32801-1757
Fax Number: 407-317-7245
The number is BK3154677.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Steve Milo, Managing Member/Founder/Owner
Contact Information
Customer Contact: Ms. Kyung Bishop, Vice President of Operations/Sales
Principal: Mr. Steve Milo, Managing Member/Founder/Owner
Business Category

Vacation Rentals

Products & Services

Vacation Rental Pros Property Management LLC offers the following product(s): Vacation Rentals

Method(s) of Payment
Visa, Mastercard, American Express, Checks
Alternate Business Names
Vacation Rental Pros

Customer Review Rating plus BBB Rating Summary

Vacation Rental Pros Property Management LLC has received 4.97 out of 5 stars based on 350 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.