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Click for BBB Rating on Firestone Tire and Service

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BBB Accreditation

A BBB Accredited Business since

BBB has determined that Firestone Tire and Service meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

BBB Complaint Information

Find aggregate BBB complaint information for Firestone Tire and Service. BBB of Chicago & Northern Illinois has the full report as that BBB handles all complaints for Firestone Tire and Service.

Additional Information

BBB file opened: January 06, 1987 Business started: 01/01/1900
Type of Entity


Business Management
Ms. Beth Barrow, Store Manager Mr. Terry Bender, Store Manager Mr. Barry Brittain, Store Manager Mr. John Burmeister, Store Manager Raynette Caswell, Store Manager Mr. Anthony Connell, Store Manager Mr. James Douglas, Store Manager Mr. David Gaona, Store Manager Mr. David Gardner, Store Manager Mr. Louis Grego, Store Manager Mr. Scott Hantz, Store Manager Mr. John Hays III, Store Manager Mr. Mitchell Hyser, Store Manager Mr. Wayne Keller II, Store Manager Mr. David Kirkland, Store Manager Mr. Bradley Lewitzke, Store Manager Mr. Robert Merton, Store Manager Mr. Jeromy Moore, Store Manager Mr. David Parisi, Store Manager Mr. William Powell, Store Manager Mr. Adam Raucco, Store Manager Mr. Aldo Romero, Store Manager Mr. Chris Russell, Store Manager Mr. James Simmons, Store Manager Mr. Scott Swenson, Store Manager Ms. Heather Tavano, Store Manager Mr. Steven Taylor, Store Manager Mr. Scott Thomas, Area Manager Mr. Thomas Trachsel, Store Manager Mr. Tommy Warren, Store Manager Mr. Travis White, Store Manager Mr. Brian Woodle, Store Manager Casey Worthington, Store Manager
Contact Information
Customer Contact: Mr. Thomas Trachsel, Store Manager
Business Category

Tire Dealers Tire Distributors & Manufacturers Tire Retread & Repair Auto Inspection Stations Auto Repair & Service Battery Repairing & Rebuilding Battery Supplies Brake Service Mufflers & Exhaust Systems Shock Absorbers

Alternate Business Names
Bridgestone-Firestone Bridgestone/Firestone Retail Operations Expert Tire Firestone Commercial & Farm Stores Mark Morris Tire Tire Station

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.