BBB Business Review
BBB Accredited Business since
Fanatics Retail Group
Phone: (855) 210-8831 Fax: (904) 899-4102 6800 Southpoint Pkwy Ste 300, Jacksonville, FL 32216
BBB Business Reviews may not be reproduced for sales or promotional purposes.
A BBB Accredited Business since
BBB has determined that Fanatics Retail Group meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Fanatics Retail Group include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 428 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||242|
|Total Closed Complaints||428|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||74|
Type of Entity
Business ManagementMr. Doug Mack, CEO Mr. Lee Pinkerton, Vice President, Fan Services & Support
Sporting Goods - Retail Sportswear - Retail