Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Fanatics Retail Group has 147 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforFanatics Retail Group

            Sporting Goods Retail
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            4.33/5stars

            Average of 711 Customer Reviews

            Customer Complaints

            335 complaints closed in last 3 years

            135 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/1/2006

            Years in Business: 29

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            This is a multi-location business.

            Find a Location

            Fanatics Retail Group has 147 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              12/1/2003
              Years in Business:
              29
              Business Started:
              2/27/1995
              Business Started Locally:
              2/27/1995
              Accredited Since:
              3/1/2006
              Type of Entity:
              Corporation
              Alternate Business Name
              • Lids Store
              Business Management
              • Ms. Chastity Sanchez, Supervisor of Fan Relations
              Contact Information

              Principal

              • Ms. Maureen Barnett, VP Head of Global Fan Experience

              Customer Contact

              • Ms. Maureen Barnett, VP Head of Global Fan Experience
              Additional Contact Information

              Fax Numbers

              • (904) 899-4102
                Primary Fax

              Customer Complaints

              335 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              02/26/2024

              Complaint Type:
              Delivery Issues
              Status:
              Answered
              I placed an order with NFL shop in December. These were the items I ordered. Men's Los Angeles Chargers Nike Navy Alternate Custom Game Jersey [84 ~TRUELOVE] - Customized, Men's Las Vegas Raiders Nike White Custom Game Jersey [66 ~DELGADO] - Customized and Men's Minnesota Vikings Nike Purple Classic Custom Game Jersey [91 ~HEINZ] - Customized For whatever reason, I did not receive these items. One of teh items was actually marked return to sender, and the other items were marked as delivered, with this tracking. *************** This is not my door. My door is not white. It is brown and blue. I've contacted NFL multiple times and they still will not refund my order even though they said they would.
              Read More

              Customer Reviews

              711 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Alyssa M

              02/14/2024

              Absolutely the worst. I ordered on the 3rd and paid for shipping that would get my items there on the 9th. Here we are, the 14th and nothing. I spoke with someone on the 7th, they assured me the 9th - refunded my shipping. What little tracking info was there updated to the 12th with no information on tracking past the 12 and impossible to actually get a hold of a representative. It was a bait and switch. They assured people their stuff would get there before the Super Bowl and here we are, Valentines day and nothing. What a scam.

              Fanatics Retail Group Response

              02/18/2024

              Good morning, ******. We are truly sorry for the experience. Upon review of the order, we can confirm the order was delivered and a percentage was refunded. Please allow 27 business days for the refund to reflect the original form of payment. Thank you, ******.

              Local BBB

              BBB Serving Northeast Florida & The Southeast Atlantic

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.