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BBB Accredited Business since

Safe Touch Security

Phone: (904) 886-4664 Fax: (904) 268-4504 View Additional Phone Numbers 9600 Sunbeam Center Dr, Jacksonville, FL 32257 http://www.safetouch.com

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Safe Touch Security meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Safe Touch Security include:

  • 235 complaint(s) filed against business

Factors that raised the rating for Safe Touch Security include:

  • Length of time business has been operating
  • Response to 235 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

235 complaints closed with BBB in last 3 years | 98 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 28
Billing/Collection Issues 70
Delivery Issues 0
Guarantee/Warranty Issues 2
Problems with Product/Service 135
Total Closed Complaints 235

Customer Reviews Summary Read customer reviews

21 Customer Reviews on Safe Touch Security
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 20
Total Customer Reviews 21

Additional Information

BBB file opened: February 01, 1994 Business started: 09/01/1988 in FL Business started locally: 09/01/1988 Business incorporated 02/01/1989 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
Phone Number: (800) 342-7940
The number is EF0000233.

City of Jacksonville
117 W. Duval St. , Jacksonville FL 32202
Phone Number: 904-630-2489
The number is 10869.

City of Jacksonville
117 W. Duval St. , Jacksonville FL 32202
Phone Number: 904-630-2489
The number is 263.

Type of Entity


Business Management
Ms. Karrie Gabriel, Customer Service Manager
Contact Information
Customer Contact: Ms. Karrie Gabriel, Customer Service Manager
Principal: Mr. Lester Jackson, Owner
Business Category

Security Control Equipment & System Monitors Security Systems Consultants Security Cameras Fire & Smoke Alarm Systems

Alternate Business Names
Safetouch, Inc.
Industry Tips
Contract Clauses

Customer Review Rating plus BBB Rating Summary

Safe Touch Security has received 2.81 out of 5 stars based on 21 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.