BBB Business Review

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BBB Accredited Business since

Excel Roofing Contractors

Phone: (904) 631-7663 Fax: (904) 214-0004 5722 Dunn Ave, Jacksonville, FL 32218 http://www.excel-roofing.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Roof Repair,
Shingle Roofing,
Flat Roofing,
Metal Roofing,
Tile Roof Repair,
Commercial Roofing,
Residential Roofing,
Roof Coatings
High Rise & Multistory Roofing
Emergency Roof Repair in Jacksonville


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Excel Roofing Contractors meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Excel Roofing Contractors include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

24 Customer Reviews on Excel Roofing Contractors
Customer Experience Total Customer Reviews
Positive Experience 23
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 24

Additional Information

BBB file opened: July 27, 2010 Business started: 01/01/1997 in FL Business incorporated 03/27/2003 in FL
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is MRSA1272, MRSR1453 .

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is CBC058208.

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is CCC1328406.

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is MRSA1272.

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is MRSR1453.

Florida Department of Business and Professional Regulation
1940 N. Monroe St., Tallahassee FL 32399
http://www.myfloridalicense.com/dbpr
Phone Number: (800) 342-7940
Call.Center@dbpr.state.fl.us
The number is HI3638.

Type of Entity

Corporation

Business Management
Mrs. Ellen Sorensen, Office Manager
Contact Information
Principal: Mr. Scott Sorensen, President/Owner
Business Category

Roofing Contractors Screen Enclosures Shingles Siding Contractors Sunroom & Solarium Design & Construction Waterproofing Contractors Contractor - Metal Roofing Contractor - Tile Roofing Building Contractors Commercial Roofing Construction & Remodeling Services Contractor - Commercial Contractor - Flat Roof Contractors - General Drywall Contractors Home Improvements Home Improvements - Additions Home Inspection Service Mold & Mildew Inspection/Removal/Remediation

Products & Services

Excel Roofing Contractors sells the following brand(s): CertainTeed, Decra, GAF, Grace, Hydro-Stop, Metro, Midstate, Millenium Metal, Owens Corning, Palisade, Tamko, Tiger Paw

Method(s) of Payment
Visa
Mastercard
American Express
Discover
E-Check
PayPal
Personal Check
Cash
Alternate Business Names
Excel Roofing
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.