Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

US-Yellow Pages has 14 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • US-Yellow Pages

      PO Box 40506 Jacksonville, FL 32203-0506

    • US-Yellow Pages

      6440 Southpoint Pkwy Ste 150 Jacksonville, FL 32216-8051

    • US-Yellow Pages

      PO Box 41308 Correspondence Jacksonville, FL 32203-1308

    • US-Yellow Pages

      PO Box 3110 Jersey City, NJ 07303-3110

    • US-Yellow Pages

      PO Box 90490 Washington, DC 20090-0490

    Business ProfileforUS-Yellow Pages

    Yellow Pages Advertising
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    Current Alerts For This Business

    Pattern of Complaint:

    On October 17, 2017, BBB mailed a letter to US-Yellow Pages with concerns regarding a pattern of  consumer complaints. According to information in BBB files small businesses and organizations across the country have contacted the BBB regarding complaints concerning billing contacts for unauthorized purchases for directory advertising listings.  Customers that dispute the transaction report that they are provided with an order form via mail that is deceptively disguised as a business update form. 

    BBB received the following response:

    "US Yellow has expended great effort to assure that our solicitation format is clear and unambiguous and cannot be reasonably construed as a "business update for" or as an invoice. At the top of the document in large font and all capital letters the solicitation clearly states that it is a "LISTING ORDER FORM" in order to make it absolutely clear that the purpose of the form is to order a service. Our Listing Order Form has been scrutinized by numerous Attoneys General around the United States. The United States Postal Service has also found that the Listing Order Form meets all of the Postal Services statutory and regulatory requirements. 

    US Yellow has been in the yellow page publishing business for almost 20 years and provides a legitimate business resource to many happy clients. We regret that some customers do not take the time to read the solicitation, but we are confident that the solicitation is fair, clear and unambiguous and is not deceptive in any way. Although we do understand that there are a small percentage of businesses that place their order by mistake, when requested, US Yellow agrees to cancel the order if we are contacted and advised of the error. 

    Should you have any further questions, always feel free to contact our customer service department first at 866.791.8797 and you will find we have some of the friendliest representatives ready to help you."

     

    Alert:
    on 10/19/2023, Business Handler Arielle spoke with me on the phone letting me know she is not going to respond to complaints due to being understaffed. 

    Additional business information

    Government Actions:
    Government Action: BBB reports on known government actions involving business’ marketplace conduct:
    Florida Office of the Attorney General v Global Directories, Inc. d.b.a. US-Yellow

    Defendants operate a nationwide yellow pages directory business that deceives consumers into paying approximately $1,000 per year for automatically renewing subscription for a listing in an obscure, little used national and regional business telephone directory. Consumers harmed by Defendants' unlawful business practices have submitted over a thousand complaints to agencies such as the Florida Attorney General, Federal Trade Commission, and Better Business Bureau since 2009. The Attorney General brings this action for injunctive and other equitable and and statutory relief, including restitution to consumers, disgorgement of profits by the Defendants, civil penalties, reasonable attorney's fees and costs, and other appropriate relief pursuant to the Florida Deceptive and Unfair Trade Practices Act, Chapter 501, Part II, Florida Statutes (2018) ("FDUTPA"), including sections 501.207 (1) and (3), Florida Statutes (2018).

    The business' attorney submitted the following statement of Global Directories, Inc.'s position regarding the litigation instituted by the Florida Office of the Attorney General:

    Global Directories provides a valuable product, using an honest and unambiguous solicitation form, which meets the requirements of the FTC and the US Postal Service, and which was approved by the Attorney General’s Office 9 years ago. The AG's lawsuit is frivolous and was filed in retaliation for Global having sued them first (four months earlier) based on the AG's malicious interference with Global’s lawful business and the AG's refusal to honor the binding agreement they reached with Global in 2009 - an agreement which approved Global’s business model, its business practices and its marketing materials. The AG misrepresented Global’s fees for listings, which start as low as $204 per year, and inflated the number of complaints received about Global. Global fully expects the courts to sustain Global’s right to continue to do business as it has for the last 20 years.

     
    See all additional business information

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 24 Customer Reviews

    Customer Complaints

    54 complaints closed in last 3 years

    21 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    Yellow Page Directory

    Business Details

    This is a multi-location business.

    Find a Location

    US-Yellow Pages has 14 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • US-Yellow Pages

        PO Box 40506 Jacksonville, FL 32203-0506

      • US-Yellow Pages

        6440 Southpoint Pkwy Ste 150 Jacksonville, FL 32216-8051

      • US-Yellow Pages

        PO Box 41308 Correspondence Jacksonville, FL 32203-1308

      • US-Yellow Pages

        PO Box 3110 Jersey City, NJ 07303-3110

      • US-Yellow Pages

        PO Box 90490 Washington, DC 20090-0490

      Headquarters
      PO Box 40506, Jacksonville, FL 32203-0506
      BBB File Opened:
      3/7/2000
      Years in Business:
      26
      Business Started:
      6/13/1997
      Business Started Locally:
      6/13/1997
      Business Incorporated:
      6/13/1997
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 31899 for this business, issued by City of Jacksonville

      These agencies may include:

      City of Jacksonville

      117 W. Duval St.

      Jacksonville FL 32202

      (904) 630-2489

      http://www.coj.net

      Type of Entity:
      Corporation
      Alternate Business Name
      • US-Yellow
      Business Management
      • Mr. Michael Smith, CEO
      Contact Information

      Principal

      • Mr. Michael Smith, CEO

      Customer Contact

      • US Yellow
      Additional Contact Information

      Fax Numbers

      • (866) 702-8797
        Primary Fax

      Phone Numbers

      Customer Complaints

      54 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      02/20/2024

      Complaint Type:
      Billing Issues
      Status:
      Unanswered
      Our business, ******* **** LLC, is being billed for services that we did not authorize. We have received an invoice from US-Yellow yellow pages for inclusion in their directory. We do not need nor do we desire to be included in this publication. The invoice number is ************* and the provided account number is ************ with a total charged of $********. We never requested to utilize US-Yellow and should not be responsible for these charges. We would like this business to cease sending past due notices, zero out the current balance, and to not continue billing for any further services.

      Customer Reviews

      24 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Brooke M

      1 star

      02/22/2024

      I received a us-yellow pages envelope at my new business last April. It said check this box to make sure everything is correct. It made no mention of any services or pricing that I would need to pay. My business name was correct, so I checked a box and mailed it back. I have continually received invoices I owe them. I have called many times and have left messages, and nobody ever called back. Now I see I'm not the only one that has been scammed. This is a BIG SCAM and I hope this gets taken care of.

      Local BBB

      BBB Serving Northeast Florida & The Southeast Atlantic

      BBB Reports On

      BBB reports on known marketplace practices.

      BBB Business Profiles may not be reproduced for sales or promotional purposes.

      BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

      When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

      BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

      As a matter of policy, BBB does not endorse any product, service or business.